The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
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Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
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This company invites their customers to review, whether positive or negative
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Leon was amazing
Leon was amazing, nothing is ever too much for him or the store to do, have always recommended this store as all the staff in wilmslow are amazing and so patient with everything no matter the query
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Diane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ongoing total loss of service for 17 days and zero accountability or solution.
I have been completely cut off from my mobile service (VOXI/Vodafone) since 4 August, and to this day this total loss of service persists, with seventeen days having passed and the issue still completely unresolved. Throughout this process, the communication from their team has been appalling, marked by constantly shifting excuses, conflicting explanations regarding working hours and time zones, and unreturned or ignored sample requirements.
Today I was told by their support team that my service is showing as "dormant", with no clear explanation of why this happened, what it means, or when it will be fixed.
Being left without a working phone for over two weeks while managing important professional commitments is causing serious harm. Avoid if you expect basic reliability or accountability.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Fulvio,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Is an excellent surface I’ve had today…
Is an excellent surface I’ve had today abbas
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Michelle,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Awful
Not good at all and try charge you the most in situations and take ages to sort it out for you unfortunately . Won’t use ever again
20 August 2026
Unprompted review
Reply from Vodafone UK
Hello Emily,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
sway was very helpful solved my problem
sway was very helpful solved my problem
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Chris,
Thanks for the lovely review and fantastic support for Sway.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shabs listened
Shabs listened, was patient and helped resolved my issues.
Very Satisfactory
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Toluwalope,
Thanks for the lovely review and fantastic support for Shabs.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
You couldn’t make it up !
Finally free from the worst mobile phone contract as my contract is up ! Vodafone spent the whole time I was with them hiding a dreadful service behind a “verification” process. Refusing to deal with my complaints Unbelievably their complaints team sent me an email requiring “power of attorney “ before they would talk to me . They even rang me to tell me they wouldn’t talk to me about my complaint You just couldn’t make it up.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Peter,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to teams by calling 191 or 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Omar helped wipe virus on phone and he…
Omar helped wipe virus on phone and he is a wonderful man always helps me
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Amanda
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Stay away from this broadband provider
Stay away from this broadband provider. The 24 month contract ended and still taking the high premium amounts. I called them 3 weeks ago and said we will change to a new 24 month contract cheaper for £20 i was paying £34.95. Today guess what they still took £34.95 and they cancelled the contract and did not inform me. This company needs to be investigated by ofcom for fraud and misleading customers.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hi Lee
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
No internet
No internet
Unable to speak to anyone having difficulties apparently and chat bot is useless
Probably one to avoid
21 August 2026
Unprompted review
Reply from Vodafone UK
Hello there,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Incredible customer service experience
Incredible customer service experience. Our Virgin Media broadband contract was coming to an end, we called to extend and had a horrible experience. We shopped around and found a great broadband package with Vodafone. Installed in less than a week and a great improvement. We called the customer service line with questions and spoke to an actual person in less than a minute. A huge shout out to Sarah in the customer service team who was helpful and thorough.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ariana,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Zero no internet for 6 day,s
Zero I did a bank switch and some details was never switched 4 days later I’m turned off the internet still off after 6 days I’m disgusted with this company speeds are awful 1.6 gbps down to 900 mbps and now zero I’m not phoning up or I’m I going on social media don’t use that rubbish they turned me off without warning so it stays off and I’ll just leave I thought talk talk was bad this company is on par with them bad
15 August 2026
Unprompted review
Reply from Vodafone UK
Hey Stephen,
I’m sorry to hear about the issues you’ve experienced with your broadband service following your bank switch, and I appreciate how frustrating it must be to be without internet access for several days.
From your message, it sounds like there may have been an issue affecting your account following the changes made during the bank switch process. We understand your concern, especially after experiencing a reduction in speeds and then a complete loss of service without warning.
To investigate what has happened and work towards getting this resolved, our Broadband Team will need to access your account and review the changes that were made. As we’re unable to do this via this platform, please contact the Broadband Team on 0333 304 0191 or via LiveChat here: vodafone.uk/2LCJiTm when you're ready.
If you would like this to be raised as an official complaint, and you have already spoken with the Broadband Team but have not received the resolution you were looking for, please come and chat with my team on Facebook at vodafone.uk/2Fpnah2 or via via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I manage 3 family mobile phones and…
I manage 3 family mobile phones and often visit Vodafone branch in Worthing . Georje the customer advisor always helps to answer difficult questions, advises on the efficient phone usage when abroad and helps me to navigate new features and adds on the Vodafone app. Very patient and knowledgeable . It does not feel rush like in other network centres. There is a space to sit and discuss different options . It is not easy nowadays as there is so much choice.
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ewa
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Worst internet i've ever had
21 August 2026
Unprompted review
Reply from Vodafone UK
Hey Kelvin,
I apologize for the issues you've been experiencing with the internet. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Vodafone Barnstaple
Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making the whole process so easy and stress-free. Really grateful for her help and excellent customer service!⭐️
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Macy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Vodafone Barnstaple store…
Was in the Vodafone Barnstaple store today with my daughter and the service received from Lily was absolutely fantastic! She was extremely helpful and friendly. Thanks so much Lily. 😊
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey Emma,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Went into the Horsham store for some…
Went into the Horsham store for some advice before my holiday, had all my questions answered by Ben.
Thank you.
13 August 2026
Unprompted review
Reply from Vodafone UK
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Super customer service
I needed an upgrade on my phone and often dread the hassle of this. Sarah made this process so quick and seamless for me. She took on board exactly what I needed in my new contract and put together a brilliant package. Thanks for your fantastic costumer service, Sarah!
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Kerri,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The experience i had with Diana in the…
The experience i had with Diana in the Vodafone shop today was amazing. She was very helpful and polite. Thank you and good luck for your wedding
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Tina,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Customer service good
Customer service good, Sabeel was really helpful and friendly setting up home broadband for new house
20 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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