The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
Company replied
Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK
Hey Mick,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
terrible service
couldn't advise me on the best broadband when talking to a person on the phone. the broadband I ended up with does not work at all. cannot get through to a person to discuss a change without listening to far to much automated and frustrating AI systems - terrible system.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Georgie,
I apologize for the issues you've been experiencing with the home broadband set up. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Here We Go Again
Another day of constant interrupted broadband signal.
No point in going over the same hopeless service and incompetence of Vodafone, so will just copy and paste the same review for however many days I have to suffer poor service this time around.
So as promised more poor reviews follow until I get the uninterrupted service I signed up for.
edit: in response to reply from vodafone....been there, done that, hopeless!!
edit 2: that would be the same robotic facebook team that replies to my messages passing me off to another bunch of Vodafone incompetents!!
edit 3: 5/7/26. You've had your chance to correct in the past and failed miserably.
The engineer you've sent out in the past as clearly told me there are no issues with my line in or outside my property. And added that unless you have Fibre to the property (FTTP) than you can expect these random outages regularly, Broadband providers don't inform customers of this.
Your Facebook team are always telling me that they are not equipped to deal with Home Broadband issue and just push the same useless customer service and chatbot links on to me. They will tell you I just send them a "off again" PM every time I get interrupted service, they can receive up to 30 a day. These methods will continue as long as your service is unreliable.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Chris,
We're sorry to hear you're continuing to experience broadband interruptions and understand how frustrating this must be. We appreciate that you've previously contacted our support teams and had an engineer visit. That’s definitely not the experience we want our customers to have, and we sincerely apologise for the inconvenience caused. To get this looked into further, please contact our Broadband Support Team on 0333 304 0191 or reach out via Live Chat here: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
What made the wait worthy
What made the wait worthy, was Erin, she was bright, chatty and very very pleasant. If only all customer facing people were like her.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kev fixed my phone and was brilliant at…
Kev fixed my phone and was brilliant at getting my phone back on track.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Anita,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The service we received from Jake and…
The service we received from Jake and Ashley was first class would recommend vodaphone
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Store staff was very helpful.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Siman,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had issues with my device and Lucas…
I had issues with my device and Lucas has been very helpful in fixing this for me. Vodafone has a good employee.
19 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Stavros,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Reply from Vodafone UK
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Having had many sessions with Taylor in the Lewes branch
Having had many sessions with Taylor in the Lewes branch, I cannot praise his efficiency, professionalism, patience and good humour highly enough. His knowledge, delivered in highly understandable language to someone who is far from fluent in his world is truly remarkable and should be highly commended. The standard of the branch generally under the Manager, George, make visits a learning pleasure. Gisele Edwards
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Gisele,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I had a problem with a vouchers to…
I had a problem with a vouchers to claim and Boryana helped me out and sorted everything for me. Really helpful and reliable. Many thanks for the exceptional service provided.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Huong,
Thanks for the lovely review and fantastic support for Boryana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nat helped me today
Nat helped me today. She was very helpful and patient. She explained everything very well and I'm very pleased with the upgrades she helped me sort 😀
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Tina,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nat.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Omer helped get my phone working again…
Omer helped get my phone working again today. Very happy with service
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Sarmila,
Thanks for the lovely review and fantastic support for Omer.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Omer helped with SIM replacement and…
Omer helped with SIM replacement and account query today. Happy with service.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Bel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Visited the Vodafone store three times…
Visited the Vodafone store three times saw Kara on each occasion, she was very helpful and able to explain all about the new phone In a way I could understand without being patronising and talking down to me which is very refreshing as you get older
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Janet,
Thanks for the lovely review and fantastic support for Kara.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was great to deal with
Andrew was great to deal with. Very helpful indeed. Thank you.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Fiona,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Couldn’t have asked for a more helpful…
Couldn’t have asked for a more helpful assistant with my upgrade today. Thomas in the Haywards Heath store thank you for sorting out a well overdue upgrade!
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Hannah,
Thanks for the lovely review and fantastic support for Thomas .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Such a FANTASTIC service
Such a FANTASTIC service. Very polite and could not wish for better help.
Would highly reccomend 19 anyone
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good experience with aaliah she…
Very good experience with aaliah she was vey helpful and gave me a good deal
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Sukhwinder,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Aaliah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kelly was nice and friendly
Kelly was nice and friendly. Thanks for your help
17 August 2026
Unprompted review
Reply from Vodafone UK
Hey Selwyn,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.