Virgin Media Reviews 103,371

Terrible coverage - awful customer service - been loyal to them for far too long. Wasted hours contacting them to receive no resolution. Sent me hubs not suitable for my package which i returned and... See more

Intermittent drops Trying to set disconnection up as price triples after 18 months. Customer service cannot get anyone to understand what I need Friend signed up 14 days ago wishing they hadn't n... See more

Shame you don’t have an option to leave zero stars. This is such a long story with not enough space to go into detail but they are absolutely appalling. I can’t believe they still have customer... See more

I was promised free netflix. Still have not received it despite contacting them four times and them re-assuring me each time they would personally correct it and, how sorry they was that this has happ... See more

Terrible company. Booked a house move weeks in advance and on the install date we were told they couldn’t connect us due to not being able to pull a fibre cable in. Obviously the weeks of noticed we... See more

The service is so bad I don't know where to start. Awful processes. Terribly slow customer service - e.g. when chatting there can be a delay of several minutes between responses with no reason given... See more

The worst customer service in the world. THEY ARE TERRIBLE THIS IS WHAT THEY GET FOR ASKING THE LOGIN INFORMATION LIKE A MILLION TIMES IN A LOOP AND I CANT SPEAK TO A AGENT AS IT KEEPS GOING IN A LOOP... See more

Virgin Media - Stay away from this company. At the point of renewal, we informed the customer service agent(s) that we wanted to cancel certain elements of our subscription to reduce cost... See more

Broadband gone up to almost £60, was already being ripped off at £44 a month for a no longer active phone line and internet. Been with them since they started. Have a small £7 discount which means wit... See more

There is a longstanding problem in our area with intermittent Virgin Media broadband. Lots of people saying it's down for hours at a time. Hard to contact them and they haven't replied to email compla... See more

IF YOU ARE MILITARY DO NOT USE VIRGIN MEDIA. They do not honour the military convent they signed with the government. Cancelled due to posting and they won't honour the 0 cancellation fee for military... See more

I have been a Virgin Media customer for over 20 years. My contract expired, and Virgin Media did not send me any notification that my contract had ended. They stated that they did - but I have... See more

Absolutely 5 stars for the 2 guys that came and installed everything I needed for my new broadband, even sorted out my computer and made sure I had the correct speed needed for my house. Excellent s... See more

I am extremely frustrated with my experience using Virgin Media. The network is consistently unreliable and feels very slow, despite charging high prices for what is advertised as high-quality, high-s... See more

Jack the technician and Sophie were PHENONMENAL. They came earlier than expected which meant I can go about my day! Respected my property and put shoe covers on. A smile was given right away, whic... See more

Dreadful! Increased my monthly rate from £31.87 to £64.12. Over an hour on their chat to get offered deal A. £99 per month (for additional products I don't use) and 'deal' by for £64 for a two-yea... See more

I have been with Virgin for less than 2 weeks and am appalled at how unresponsive and unprofessional they are. Briefly: 1.Installation of broadband on day 1 was left 'half done' because of rout... See more

Complete waste of time trying to contact them. They make it so difficult. Spend over 1hour on hold on phone before giving up. Disgrace of a customer service.

Recently moved apartment having been with virgin media for years and have had one thing after another go wrong….incorrect set up….hours and I mean hours on the phone re being overcharged…unable to rec... See more

Virgin Media you haven’t given me a great experience. You lied to me when you said you were delivering new equipment, you left me without internet resulting in £1,000 in lost wages (so far). You then... See more

Title: Charged £1,400+ After Cancellation – No Contact, No Resolution I requested to cancel my Virgin Media services on 11th September 2025, yet I have continued to be charged... See more

worst customer service! It was agreed a refund, but never delivered in 4 months. The thing is that each time, the agent said it will 100% be resolved, but nothing delivered. When you called them, they... See more

Every thing went smoothly from beginning to end, the chap that come to install was very polite and explained everting clearly to my son who was here to help me.

Good efficient engineers ( Adam and David) and back up from Chris in Newcastle. Paul who sorted out my credit for Early Termination fees.

I'd give less stars if I could. I have (and am still having) a nightmare leaving Virgin Media and getting a correct final bill. I gave notice in January and then mid Feb I intended to leave. I receiv... See more

The customer services is broken. I called the customer services number and the call centre operative was hopeless. They could not understand me, their spoken English was terrible and they had no conce... See more

If I could give zero stars I would. They really are the worst provider of anything I have ever had to deal with. From incompetent, incoherent phone staff, to poor signal which dropped off every... See more

Techician behaviour appalling. Currently being transferred from copper land line to digital. Given appointment time 1300-1800 (fiive hours sitting around waiting). Rang for update, to be advised our... See more

I strongly urge people to stay well away from Virgin Media. In my experience, they make bold promises to get you to sign a contract, and once you’re locked in, the service collapses. I signed up f... See more

Shocking experience! I answered all the pre installation questions prior date to install. Engineer arrived to install, but the work required prior connection hadn't been done. Engineer found out the... See more

Writing this review as of March 2026, for the past 18 months I've had knocks on the door saying Virgin is in my area and that I can get their gig broadband. 12 month ago started the process of b... See more

Broadband connection went well but the customer service awful. The manager promised to add credit to my account but he didn't then I had to keep chasing to complaint department numerous occasions to g... See more

Wanted to leave but convinced me to stay as I had not given 3 months notice even though contract had ended, I would have ended up paying more. Agreed to an 18 month contract but the agent kept sayin... See more

STAY AWAY. The switch process was horrendous. They made me purchase and cancel my purchase 3 times because the person who did the first one didn’t go through, the second one they forgot to add one tou... See more

Installation team from Sunderland were quick / efficient and very friendly - did full test , offered extra help etc . Well done

Virgin Media is the most appallingly bad company I have ever had to deal with. Initially when I had their broadband installed everything went well. Then I moved house and Virgin couldn't provide the... See more

Absolutely shocking AVOUD AVOID AVOID! I have had nothing but issue for just under a year. When it comes to setting up direct debits. Going through the direct debit process on there... See more

I have been a loyal customer with Virgin and have had their Internet & TV services for over 6 years. Notifications were issued that my bill will be reaching £150pcm for M500 & basic TV as of... See more

Absolutely terrible customer service and woeful appointment keeping have to go through bots every single time and constant broken promises honestly the worst broadband experience of my life.... so gla... See more

I've been a customer for over 20 years and have had no issues until recently. After raising a complaint about poor wifi, I was told I'd had a large number of disconnections in a 30-day period & was... See more

Absolutely shocking customer service! I've been with Virgin for a couple of years now and with 02 for almost a year, as a Volt customer your supposed to have access to WIFI pods, but you try getting... See more

diabolical customer service starting new accounts that we didn't ask for at our new address, running hard credit checks and denying it. how you are still in business, i will never understand! custome... See more

Abdul is friendly and works very cleanly throughout all his tasks. He answers all my questions professionally and deals with my problems patiently

I renewed my contract with Virgin Media and was immediately overcharged. I contacted them to dispute the bill and refused to pay the incorrect amount until it was sorted. Instead of fixing... See more

Unbelievably garbage service with no customer support. If you can use anyone else then do

Terrible customer service stopped my account two days early. I will never use them again

Been with you over 30 years and all of a sudden my emails just aren’t coming through. They’ve been really sporadic over the last four days. Some emails are delayed by five days & some aren’t comin... See more

The engineer sent out recently to install my services was outstanding, he was polite and very friendly and respectful, what should of been a simple job turned out to be a nightmare he had booked to fi... See more

Broadband has been intermittent and freezing since December 2025. Keep being "updated" that the problem has been identified, engineer is on his way, engineer is on site etc. Date for fixing... See more

If i could give less i would. After 20 years of being a customer, i suddenly lost access to my email. For 3 days now i am trying to sort it out but they are useless. Just been told i will have to wait... See more

Dreadful customer service. Repeated delays with the installation. I waited 3 months, while installation work needed to be carried out and my installation date was continually moved. When I tried to co... See more

My broadband is expiring today and as an existing customer I called to get a better deal to my current one. They told me they will give me a better deal and the price they gave me was £30 which is £... See more

I am appalled by the experience I have received from virgin media. I purchased WiFi broadband from them for a property I temporarily moved in to. I read all the terms and conditions before I purchased... See more

Great helpful, friendly and knowledgeable engineer who couldn’t do enough to ensure we were happy with the service

I had broadband up and running within a week. I can't fault them and their staff who fit the cables are so friendly and professional. I'd had a really bad ordeal with iTalk, so Virgin are a bre... See more

Ryan the virgin media technician was very professional and explained to me what else I need to make sure everything works well. Tech ID 81579