The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
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Review summary
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Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
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Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
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Avoid unless tech savvy and young as they are useless
My grandma is 92 and I help her with everything. She switched to Vodafone around 4 years ago, was all fine at first until we tried a few years ago to switch as her contract was out, but found we were unable to switch to anywhere else as she has a telecare device. Numerous calls to customer services, every single time they ask her for her mobile phone number, she doesn’t have a mobile, she’s has threatening letters about the switch to digital voice and on the letters it says you need to call if you rely on your phone line for a telecare device or if you have no other emergency way of calling out, when you do call they have absolutely nothing in place to help but say they are coming anyway. No customer care. They keep telling her to make contact in the app, she has no app, she has no mobile phone, she’s 92 and wouldn’t have a clue how to use one, she is hard of hearing and they make no allowances and when she asks if they can talk to me instead as she is unable to hear or understand the customer services operators they refuse. Absolute shit show. I’m sure they’re a perfectly fine company if you’re young and tech savvy but useless if you don’t have access to an app and absolutely beyond useless if you rely on your phone line for safety.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hi Kim,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Courtney took my challenge today to lower my monthly costs.
Courtney took my challenge today to get my monthly cost down. I had just retired and was out of contract and she managed to decrease my overall costs by £7 monthly or £84 annually whilst increasing my monthly data usage. She was very pleasant and helpful.
18 August 2026
Unprompted review
Reply from Vodafone UK
Hey Gillian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Purchased SIM
Purchased SIM, Aaron was amazing and very friendly. Process was quick and easy, everything explained properly.
4 August 2026
Unprompted review
Reply from Vodafone UK
Hey Kerry,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Typical big business company who love…
Typical big business company who love taking your money but its a nightmare when you need to cancel your payments ETC.
7 January 2026
Unprompted review
Reply from Vodafone UK
Hey Paul,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Great customer service
I was really impressed with Jack. I went into the shop for two reasons 1) day roaming 2) new phone. He was friendly, knowledgeable and helped by talking through the different options. I felt confident in the decision I made and three days latter I am still happy. Thank you
16 August 2026
Unprompted review
Reply from Vodafone UK
Hey Emma,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Hannah at the Winchester branch went…
Hannah at the Winchester branch went above and beyond to advise us and then expertly set up our new iPhones.
Grateful thanks x
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Fiona,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Broadband - landline not so good
We transferred our broadband and phone line, including anytime calls to Vodafone. The switch was supposed to take place on the 29th July 2026. The broadband switch was faultless – 5*, but unfortunately the same cannot be said about the landline service. Three weeks later and we still cannot get any incoming calls. We can only make outgoing calls. The customer service, in spite of numerous complaints, emails, letter, etc. is poor. No idea what the problem is, other than the ‘it’s a porting issue’, ‘the porting team is working on it’. No idea of when we can expect the issue to be sorted. So if you are switching broadband only, thoroughly recommended. If you want to keep your landline and number, I can’t in all honesty recommend Vodafone.
29 July 2026
Unprompted review
Reply from Vodafone UK
Hey Will,
I apologize for the issues you've been experiencing with the landline set up. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the dedicated team by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Another great experience in your…
Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank you Michelle
10 August 2026
Unprompted review
Reply from Vodafone UK
Hey Pete,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Rob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Poor customer experience
Whilst the initial consultation was fine I explicitly asked for the phone to be delivered to my home and if the contract would start immediately. I was told both would happen. However a few days later I discovered the new contract had not started and received notification the phone would be delivered to store. The store is not easy for me to get to so required an additional trip and expense to pick it up. When I enquired if the phone could be redirected to my home it couldnt. I rang the store but you have to leave a message for them to call you back. No one called back. Fearing a credit issue I resolved I was going to have to pick it up because no one was helping me. When collecting the phone I mentioned in store that I was frustrated at having to collect the phone when it was supposed to be delivered to me, no apology was forthcoming and the store felt quite intimidating. Whilst the customer services on the Vodafone helpline have gone some way to apologise I will not be using this store again.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
We are sorry to hear about your experience, we can understand how frustrating it must have been to be told the phone would be delivered to your home and that the contract would start immediately, only for neither to happen. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
DONT USE VODAFONE FOR WIFI HOTSPOT
DONT USE VODAFONE FOR WIFI HOTSPOT. WORST CUSTOMER SERVICE EVER! For the last 3 months I have back and forth between the local Harlow store and vodaphone customer service to finally find out my device is faulty after numerous tests, i then find out its out of warranty so it can't be replaced. No one advised on customer service. I sat on Mondsy of this week with an in store representative who stated to customer service this customer has been paying for a device for 3 months that can't connect to the Internet how arecyouingvto compensate her. Over speaker phone to us he offered a £65 voucher because there are no notes on the system NOW I have to pay after cancelling my pay as you go contract my last payment will be October for a faulty device I can't use AND I'M NOT GOING TO BE COMPENSATED!!! THATS NEARLY £100 FOR A DEVICE I CANT USE! ITS FRSUD AND UNACCEPTABLE!!!!!
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Karen,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to spend months trying to resolve an issue, especially when the device has not been working as expected and you've had to contact multiple teams for support.
This isn't the level of service we aim to provide, and we'd like the opportunity to review what's happened. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Nowshin was very friendly and helpful
Nowshin was very friendly and helpful. She went above and beyond with the help for my order. She stayed more time than the closing time to get me order submitted. Thanks
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Rishi,
Thanks for the lovely review and fantastic support for Nowshin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service by Raihan
Amazing customer service by Raihan, Ray, very fast dealing and easily sorted out quite a few things I had to resolve.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sams a legend
Just been in, Sam fixed a sim issue id had for over a year in about 10 minutes. Great assest. Thanks very much👍🏻
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Harrison,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
DO NOT EVEN CONSIDER THE BROADBAND
DO NOT EVEN CONSIDER THE BROADBAND
I have been trying to go to get a resolution with their Indian customer service team for since March 2026 re a dangerous junction box
They claimed to have cancelled order, sent me the hardware anyway.
They have been fobbing me off with generic emails for over six months
Their solution was for me the pay for it or instruct Open Reach myself which, as anyone with basic knowledge knows is impossible to do
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced regarding your broadband order and the concerns you've raised about the junction box.
We understand how frustrating it must be to have been seeking a resolution for an extended period and to feel that your concerns have not been properly addressed. This is not the standard of service we aim to provide.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you
Thank you, Nadia, for your patience and for securing the best deal on my internet and new phone. Amazon customer service at Leeds Centre!
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service by Mo
Excellent customer service by Mo. He was very friendly and helped me pick the right phone.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional service received from selby.
Exceptional service received from selby.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ellen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service from Azlan in…
Great customer service from Azlan in Vodafone Witney today. My disabled brother is due to have broadband installed in 48 hours (Friday) and the DPD driver failed to deliver the router to his property yesterday and he was in all day. The DPD driver returned the router back to Vodafone. Azlan was a great help in-store and helped me through the whole process and another router is being delivered tomorrow ( Thursday) so the engineer can fit it Friday
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Julie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Azlan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic attention to detail
Fantastic attention to detail, so helpful across a number of query’s and accounts. Thanks!
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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