Vodafone UK - Basingstoke Reviews 

297
•
TrustScore 5 out of 5

5.0

1 Commercial Road, RG21 7LJ Bournemouth, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Popped into the vodafone store in basingstoke today and was greeted by the lovely lauren. Very helpful with my query and leaving with a new phone and as a happy customer

Company replied

Rated 5 out of 5 stars

Amazing service received from Elle today! Resolved my issue with care and attention, would highly recommend seeing her for any issues. Thanks x

Company replied

Rated 5 out of 5 stars

Went into vodafone basingstoke, was seen super quick by a very polite and helpful young man named Dara, got the job done extremely fast. I have come away very happy.

Company replied

Rated 5 out of 5 stars

My daughters phone had been stolen and we visited the Basingstoke store to get a replacement sim. Dara instantly gave us a warm welcome and was very friendly and reassuring. Dara was so helpful and no... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Basingstoke

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 1 Commercial Road, RG21 7LJ, Bournemouth, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

297 reviews

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5.0

All reviews

(297)

42,728 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped into the vodafone store in…

Popped into the vodafone store in basingstoke today and was greeted by the lovely lauren. Very helpful with my query and leaving with a new phone and as a happy customer

23 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey there,

Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dara was very helpful made me feel very…

Dara was very helpful made me feel very comfortable with the process

20 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hi David, thank you so much for your wonderful review and the amazing support you’ve shown for Dara, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Dara was very knowledgeable

Dara was very knowledgeable, friendly and aimed to get me the best deal.

17 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Jane,

Thanks for the lovely review and fantastic support for Dara.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dara in Basingstoke office provided…

Dara in Basingstoke office provided excellent service

14 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Christopher,

Thanks for the lovely review and fantastic support for Dara.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Peter for helping me with my…

Thank you Peter for helping me with my new phone

15 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Aga,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Peter.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was very helpful

14 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Tony,

Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was super lovely and helpful

James was super lovely and helpful. Really appreciated his advice.

10 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hi Oliver. We really appreciate the feedback and are delighted you found the advice so helpful.

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Rated 5 out of 5 stars

Amazing service received from Elle…

Amazing service received from Elle today! Resolved my issue with care and attention, would highly recommend seeing her for any issues. Thanks x

8 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Alice,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Peter was so helpful sorted out 2…

Peter was so helpful sorted out 2 contracts for me, couldn’t have been more straight forward. Thank you.

5 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into vodafone basingstoke

Went into vodafone basingstoke, was seen super quick by a very polite and helpful young man named Dara, got the job done extremely fast. I have come away very happy.

5 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Laura,

Thanks for the lovely review and fantastic support for Dara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashley was fab today appreciate her…

Ashley was fab today appreciate her knowledge and help

1 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Joe,
Thanks for the lovely review and fantastic support for Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark at the Basingstoke store was…

Mark at the Basingstoke store was helpful and sorted my phone that was full of viruses

2 September 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Stephen,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service.

Luke was very efficient and informative, he solved a really big isssue for us and proactively looked for a solution. Happy to go with an upgraded plan because of him. Excellent service.

22 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

"Hey Emma,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Elle helped me when I was collecting my…

Elle helped me when I was collecting my phone thanks!

3 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey James,

Thanks for the lovely review and fantastic support for Elle.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Peter

5 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark and his team in Basingstoke were…

Mark and his team in Basingstoke were super friendly and helpful

3 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey John,

Thanks for the lovely review and fantastic support for Mark and his team.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was great sorting out my phone

Luke was great sorting out my phone. No idea how it git full of rubbish but all bette now!

3 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Donald,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James and graham were very helpful and…

James and graham were very helpful and got a new phone for my daughter

3 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hi Josie, thank you so much for your wonderful review and the amazing support you’ve shown for James , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Great service from dara

2 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke

Hey Lee,
Thanks for the lovely review and fantastic support for Dara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashley was very helpful today

Ashley was very helpful today

2 August 2026
Unprompted review
Vodafone UK - Basingstoke logo

Reply from Vodafone UK - Basingstoke


Hey Bev,

Thanks for the lovely review and fantastic support for Ashley.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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