Vodafone UK Reviews 

139,524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42,996 reviews, reviewers overwhelmingly reported having a truly great experience with this company. Many local people note that staff members are consistently exceptionally helpful, patient, friendly, and truly knowledgeable when guiding buyers through new choices. Consumers frequently highlight that store representatives take the necessary time to explain various contracts and plans thoroughly without making anyone feel rushed. Some reviewers were not happy with technical problems, specifically mentioning frustrating broadband connection failures, unreliable mobile data, and delayed engineering appointments. A few individuals also shared concerns regarding unhelpful customer service interactions, long waiting times, and difficulties reaching proper resolutions over telephone lines.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting knowledgeable, friendly, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

User experience

Customers had positive experiences with user experience, highlighting how staff made the process smooth and... See more

Product

Consumers find product purchases to be a positive experience overall, frequently praising helpful staff for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more

Company replied

Rated 5 out of 5 stars

Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more

Company replied

Rated 5 out of 5 stars

Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

140K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.7

All reviews

(139,524)

41,785 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She was good and very helpful

She was good and very helpful
Thank you

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Having had many sessions with Taylor in the Lewes branch

Having had many sessions with Taylor in the Lewes branch, I cannot praise his efficiency, professionalism, patience and good humour highly enough. His knowledge, delivered in highly understandable language to someone who is far from fluent in his world is truly remarkable and should be highly commended. The standard of the branch generally under the Manager, George, make visits a learning pleasure. Gisele Edwards

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Gisele,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a problem with a vouchers to…

I had a problem with a vouchers to claim and Boryana helped me out and sorted everything for me. Really helpful and reliable. Many thanks for the exceptional service provided.

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Huong,
Thanks for the lovely review and fantastic support for Boryana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nat helped me today

Nat helped me today. She was very helpful and patient. She explained everything very well and I'm very pleased with the upgrades she helped me sort 😀

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Tina,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nat.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Omer helped get my phone working again…

Omer helped get my phone working again today. Very happy with service

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Sarmila,

Thanks for the lovely review and fantastic support for Omer.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Omer helped with SIM replacement and…

Omer helped with SIM replacement and account query today. Happy with service.

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Bel,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the Vodafone store three times…

Visited the Vodafone store three times saw Kara on each occasion, she was very helpful and able to explain all about the new phone In a way I could understand without being patronising and talking down to me which is very refreshing as you get older

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Janet,

Thanks for the lovely review and fantastic support for Kara.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Andrew was great to deal with

Andrew was great to deal with. Very helpful indeed. Thank you.

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Fiona,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Couldn’t have asked for a more helpful…

Couldn’t have asked for a more helpful assistant with my upgrade today. Thomas in the Haywards Heath store thank you for sorting out a well overdue upgrade!

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Hannah,

Thanks for the lovely review and fantastic support for Thomas .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Such a FANTASTIC service

Such a FANTASTIC service. Very polite and could not wish for better help.
Would highly reccomend 19 anyone

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good experience with aaliah she…

Very good experience with aaliah she was vey helpful and gave me a good deal

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Sukhwinder,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Aaliah.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelly was nice and friendly

Kelly was nice and friendly. Thanks for your help

17 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Selwyn,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Masud, ash and brad

Masud, ash and brad have been nothing but incredible! Very professional and they all have amazing customer service. They made me feel like a friend rather than a customer so I cannot thank them enough!

One very happy customer!

Harry

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Harry,

Thanks for the lovely review and the fantastic support you’ve shown for Masud, Ash and Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kara and nick were very helpful

Kara and nick were very helpful, they found me a better deal than I was paying , thank you

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Eileen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mr Aashiq is very professional

Mr Aashiq is very professional, pleasant and helpful person.
He explained the contract very well. And answered all my questions.

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Mohamed,

Thanks for the lovely review and fantastic support for Aashiq.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite and very helpful got…

Very polite and very helpful got everything done that I wanted

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Ian,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about us.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Youseef went above and beyond

Youseef went above and beyond, to help me out when I ordered the wrong product. Cannot stress how helpful he was in getting me the right product and airtime plan. Highly recommend.

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Steve,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

"I had a fantastic experience with…


"I had a fantastic experience with Vodafone today. A staff member called Chris ,olly and jack was incredibly helpful in resolving an issue I had with my SIM card. Their knowledge and efficiency made the whole process smooth and stress-free. Excellent customer service!"helped me change my SIM card from voxi to a vodaphone contract

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Maya,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went into Vodafone Lichfield to…

I went into Vodafone Lichfield to upgrade my phone. Liam was really helpful, explained everything I asked about, was knowledgeable about the different phones I was interested in and the different plans and what the they included.
He also told me about sim only deals which were at a discount as I’m a Vodafone customer, which will benefit my 2 daughters. Would highly recommend Liam and his team.

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Amy,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Liam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nowshin was absolutely great today and…

Nowshin was absolutely great today and has got me back on line and more ...Great help

19 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Graham,

Thanks for the lovely review and fantastic support for Nowshin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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