The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more
Company replied
Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more
Company replied
Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
140K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Indie was a great advisor
Indie was a great advisor, she was able fo talk me through all the deals for my device.
Thank you for services definitely recommend this store
19 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I saw Store Manager Mutzy who was…
I saw Store Manager Mutzy who was extremely helpful! She is amazing at what she does, a massive smile on her face. Thank you for sorting out my new phone!!
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Christine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Kieran at Leicester highcross was…
Kieran at Leicester highcross was fantastic! Thanks
19 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Angie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Fast service
Fast service. Flexible options in the contract. Phone available in store.
Tom was very courteous and extremely helpful.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Kevan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service
Great customer service as always. I told Courtney what I wanted to sort today and she went straight through the process really quickly and kept me in the loop as she did it. Everything explained perfectly. Fantastic.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Hampton,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff
19 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Ailsa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Fantastic Service again at Vodafone
Fantastic service again re .. lost phone & upgrade with Henry at Cambridge Vodafone .
Great communication & explanations , speedy & professional service
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Ruth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly and approachable
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Lauren,
It's fantastic to hear that agent was able to resolve the issue. We truly appreciate your feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Worst Customer Service experience
Worst Customer Service experience, took a new broadband contract which advertised swith credit of £200 so i paid my existing provider and close the account, however the agent told me it was refused because the address mismatched however its a same address
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Tony,
I am sorry to hear that you have been experiencing issues with your broadband. I appreciate how frustrating this can be.
If the issue continues or gets significantly worse, please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
My SIM card stopped working because of…
My SIM card stopped working because of water damage and I came into store. I wasn’t sure what to expect and didn’t know that I could be issued with a new SIM card linked to my number immediately. Tolulope helped me resolve this in a matter of a few minutes, extremely personable and helpful, answering my questions and ensuring I was all good to go. I really appreciated his customer service.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Azzees,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Richard explained everything clearly…
Richard explained everything clearly and was very friendly and professional
17 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Jeffrey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Great in store experience
It was a really helpful experience to be able to come in store be assisted with a knowledgeable member of staff to assist and get a great deal. Great service!
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Vanita,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Mick,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
terrible service
couldn't advise me on the best broadband when talking to a person on the phone. the broadband I ended up with does not work at all. cannot get through to a person to discuss a change without listening to far to much automated and frustrating AI systems - terrible system.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Georgie,
I apologize for the issues you've been experiencing with the home broadband set up. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Here We Go Again
Another day of constant interrupted broadband signal.
No point in going over the same hopeless service and incompetence of Vodafone, so will just copy and paste the same review for however many days I have to suffer poor service this time around.
So as promised more poor reviews follow until I get the uninterrupted service I signed up for.
edit: in response to reply from vodafone....been there, done that, hopeless!!
edit 2: that would be the same robotic facebook team that replies to my messages passing me off to another bunch of Vodafone incompetents!!
edit 3: 5/7/26. You've had your chance to correct in the past and failed miserably.
The engineer you've sent out in the past as clearly told me there are no issues with my line in or outside my property. And added that unless you have Fibre to the property (FTTP) than you can expect these random outages regularly, Broadband providers don't inform customers of this.
Your Facebook team are always telling me that they are not equipped to deal with Home Broadband issue and just push the same useless customer service and chatbot links on to me. They will tell you I just send them a "off again" PM every time I get interrupted service, they can receive up to 30 a day. These methods will continue as long as your service is unreliable.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Chris,
We're sorry to hear you're continuing to experience broadband interruptions and understand how frustrating this must be. We appreciate that you've previously contacted our support teams and had an engineer visit. That’s definitely not the experience we want our customers to have, and we sincerely apologise for the inconvenience caused. To get this looked into further, please contact our Broadband Support Team on 0333 304 0191 or reach out via Live Chat here: http://vodafone.uk/2LCJiTm.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
What made the wait worthy
What made the wait worthy, was Erin, she was bright, chatty and very very pleasant. If only all customer facing people were like her.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kev fixed my phone and was brilliant at…
Kev fixed my phone and was brilliant at getting my phone back on track.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Anita,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The service we received from Jake and…
The service we received from Jake and Ashley was first class would recommend vodaphone
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Store staff was very helpful.
19 August 2026
Unprompted review
Reply from Vodafone UK
Hey Siman,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had issues with my device and Lucas…
I had issues with my device and Lucas has been very helpful in fixing this for me. Vodafone has a good employee.
19 August 2026
Unprompted review
Reply from Vodafone UK
"Hey Stavros,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
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