Vodafone UK Reviews 

139,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members for providing great support during phone upgrades, contract renewals, and device setups. Reviewers note that store advisors consistently take their time to carefully explain available options and efficiently resolve technical problems with a very friendly attitude. However, some people mentioned frustrations when trying to reach human support through automated phone systems and online chat services. Many consumers also reported occasional challenges regarding unexpected billing notices, contract adjustments, and local network reliability issues that negatively affected their daily connectivity.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and willingness... See more

Service

People report positive experiences with service, often highlighting helpful staff and great deals in store.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were incredibly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful, knowledgeable,... See more

Product

Consumers find product to be positive, regularly securing great deals on new devices and upgrading their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more

Company replied

Rated 5 out of 5 stars

Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more

Company replied

Rated 5 out of 5 stars

Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more

Company replied

Rated 5 out of 5 stars

I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

139K reviews

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1-star

Asks customers to review

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4.7

All reviews

(139,120)

41,358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mo was very kind and helpful!

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Mia,

Thanks for the lovely review and fantastic support for Mo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in with an issue regarding my…

Came in with an issue regarding my phone and Harri helped me out and fixed my issue within minutes. Amazing service

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey John,

Thanks for the lovely review and fantastic support for Harri. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to Evan at Vodafone Llanelli.

Spoke to Evan at Vodafone Llanelli.
Excellent communication.
Highly professional and helpful.
Brilliant customer service.
Many thanks.

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey David,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Got me a new plan for an iPhone 17 Pro Max and very kind of Hin.

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have a got a good service and Hebert…

I have a got a good service and Hebert was very good at explaining everything in detail
Top service with very clear in explaining new things
Thank you Henry

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Malyala,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hebert.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Moin and Julian ara nice customers…

Moin and Julian ara nice customers service officers i appreciate there marketing ideas and support to encourage customers.
I am pleased with there support and will always patronise Vodafone.

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Olukorede,

Thanks for the lovely review and fantastic support for Moin and Julian.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matthew was very helpful in helping me…

Matthew was very helpful in helping me get a new sim card in store today the staff were very helpful and kind.

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Carl,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in for a new phone

Went in for a new phone, Chris helped me out and was very clear and concise about what would happen next etc. And Nathan was also very helpful and made me feel welcome

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Reuben,

Thanks for the lovely review and fantastic support for Chris and Nathan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am an old boy but the help I got at…

I am an old boy but the help I got at this shop by all staff was excellent 👌 thank you

13 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Stephen,

Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Stephen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpfull

Very helpfull thanks so much to Chris ar Crystal Peaks ,great guy

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Linda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superstar Service

Aryan served us today - upgraded my partners phone, joined it to my account, saved us money! A fantastic service; thorough and transparent. Thank you.

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Han,

Thanks for the lovely review and fantastic support for Aryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Julie the store manager was…absolutely exceptional

Julie the store manager was exceptional, her customer service was outstanding. Very helpful and saved me a fortune

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Leanne,

Thanks for the lovely review and fantastic support for Julie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and very friendly Julie…

Great service and very friendly Julie was very welcoming and saved us some money with discounts

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Bob,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very,g00d from luke

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Susan,

Thanks for the lovely review and fantastic support for Luke. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience at the…

I had a great experience at the Vodafone store. Lydia was extremely helpful, friendly and professional. She explained everything clearly and made the whole process easy. Thank you, Lydia, for your excellent service! ⭐️⭐️⭐️⭐️⭐️

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Haritha,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lydia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matthew was very helpful and polite and…

Matthew was very helpful and polite and helped and explained everything clearly.

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Alan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

Great staff, perfect service and very much appreciate the staff being available in store to be able to go through everything

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Ian,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Dave again for a great…

Thank you to Dave again for a great experience, helped me get a great deal on the latest phone and tablet. Will come again.

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in with phone issues

I came in with phone issues, nayim sorted it out and upgraded my account, great service

15 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey StephenPerry


This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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