VioVet Reviews 

125,460
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 27,655 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the reliable service and overall value. Consumers often emphasize that navigating the platform is straightforward, making it easy to purchase necessary pet supplies and prescription drugs at much lower prices compared to local veterinary clinics. Buyers also note that packages arrive promptly in secure condition, ensuring pets receive their treatments without unnecessary waiting times. Some reviewers were not happy with occasional delivery delays, noting instances where parcels arrived later than expected or where items appeared out of stock after purchase. A few other people also felt that communication regarding fulfillment issues could be improved, and some encountered problems with short product expiration dates.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive promptly and often... See more

Order

People report positive experiences with order, highlighting straightforward online processes and fast... See more

Product

Clients share positive opinions on product quality, highlighting great value and effectiveness for pets.... See more

Service

Consumers find service to be positive, highlighting efficient, fast, and reliable experiences. Many reviewers... See more

Price

Reviewers highlight positive aspects of price, noting that items are reasonably priced and much cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Viovet previously and am really happy with their own brand flea and tick treatment for dogs so much cheaper than top brands. I purchased dog treats also and they have an amazing choice of br... See more

Company replied

Rated 5 out of 5 stars

Was looking to save money on my dogs Loxicom as it was very expensive at the vets , so looked into on-line alternatives so came across Viovet on line and got a quote it was so much cheaper even with t... See more

Company replied

Rated 5 out of 5 stars

I always return to Viovet for prescription required medication for my German Shepherds. Why pay extortionate prices at the vets when you can save money using Viovet? I have been using Viovet for ma... See more

Company replied

Rated 5 out of 5 stars

Everything is seamless from start to finish. It’s so simple to place an order and is delivered quickly, I’ve been ordering prescriptions and non prescription items and the price is great too. Much che... See more

Company replied


Company details

  1. Veterinary Pharmacy
  2. Horseback Riding Service
  3. Pet Store
  4. Pet Supply Store
  5. Veterinarian

Written by the company

VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.

VioVet Ltd's Details

Written by the company

Tel: 01234 907860
Mon-Fri 9am-5pm
FREE delivery available from £35
Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(125,460)

26,888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Speedy delivery conundrum.

Ordered dog prescription drug on thursday 20th aug,paid extra for next day delivery and finally recieved item on sunday 23rd,should have just paid for standard delivery,at least the correct prescription arrived,hence the 3 stars!

21 August 2026
VioVet logo

Reply from VioVet

We sincerely apologize that your prescription order, for which you paid extra for expedited shipping, did not arrive as expected. We understand your frustration with the delay and appreciate you bringing this to our attention. We are reviewing our delivery processes to prevent similar occurrences.


Many Thanks, VioVet.

Rated 5 out of 5 stars

First Class

Trusted supplier giving excellent delivery times.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you consider us a trusted supplier and that you experienced excellent delivery times. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Excellent service at a good price

Excellent service at a good price, fast delivery for 1.99 extra.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you received excellent service at a good price, and that your delivery was fast for the extra charge. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Easy to deal with fixed the problem

Easy to deal with fixed the problem. Good communicator.

14 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback and are delighted to hear that we were able to resolve the issue effectively and that you found our communication to be good.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good selection of pet products and…

Good selection of pet products and medicines. Quick delivery

21 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear about the great selection of pet products and medicines, and that your delivery was quick! Thank you for your wonderful feedback. We truly appreciate it.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Viovet were very helpfull.& the only…

Viovet were very helpfull.& the only problem we encountered was with post office delivery who were 0 out of 5.BUT VIOVET were spot on .

21 August 2026
VioVet logo

Reply from VioVet

We're truly sorry to hear about the trouble you experienced with the post office delivery. However, we're delighted that you found our service helpful and "spot on"!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Happy horse

The deliveries are always quick and on time.
My product are securely wrapped.

21 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that your deliveries are always quick and on time, and that your products are securely wrapped. Thank you for your positive feedback!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Great choice of products

Great choice of products, good prices, excellent service and quick delivery. Highly recommend!

14 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that you found our product selection great, our prices good, and our service excellent with quick delivery. Thank you for your high recommendation!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Dog food

This was a very good service, I purchased dog food from viovet at a reasonable price, it was packed well and arrived quickly I’m very happy

19 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that you found our service very good and that you purchased dog food at a reasonable price. It's wonderful to know it was packed well and arrived quickly!


Many Thanks, VioVet.

Rated 5 out of 5 stars

quick delivery

21 August 2026
VioVet logo

Reply from VioVet

Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have enjoyed our quick delivery times from us ere at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.

Many Thanks.

Rated 5 out of 5 stars

I am vèry happy with every purchase i…

I am vèry happy with every purchase i have made with VIOVET get wĥat I was looking for,quicķ delivery and great prices

14 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear you're very happy with every purchase you've made, finding exactly what you were looking for. It's wonderful to know you appreciate our quick delivery and great prices!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good website and good prices

Good website and good prices. Order despatched fast and received well before expected. Very well packed. Will order again from this company.

21 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear you found our website good and our prices competitive. It's wonderful to know your order was dispatched fast, received well before expected, and very well packed! We appreciate you planning to order from us again.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Excellent service

As always, speedy delivery. Excellent service.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you experienced speedy delivery and excellent service. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Order process was uncomplicated and the…

Order process was uncomplicated and the order was shipped quickly.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found the ordering process uncomplicated and that your order was shipped quickly. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering and quick delivery

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are pleased to hear that placing your order was easy and that your delivery arrived quickly. We value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Brilliant

Always use viovet, site easy to use, quick delivery, just the best

21 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that you always use us and find our site easy to use, and that our delivery is quick. We truly appreciate your positive feedback!


Many Thanks, VioVet.

Rated 2 out of 5 stars

Where is my order

I can't review at the moment as I haven't received the product. Speaking to VioVet today I have to wait until 27th August and then contact them again. Maybe I can do a review if I ever receive the product.

14 August 2026
VioVet logo

Reply from VioVet

Good Afternoon
Thank you for your trust pilot review. We apologize for any inconvenience caused. We have looked into this and we can see your order was placed on the - 14.08.2026 and this was dispatched on the - 14.08.2026. As this was dispatched VIA Royal Mail, Royal Mail do allow up to 9 working days for an item to be delivered before they class it as lost.

Please, if you do not receive delivery by the 9th working day, contact Our Customer Service Team who will be able to assist you further.

We do appreciate your feedback and we do Hope to value your custom again soon.

Many Thanks.

Rated 5 out of 5 stars

Straightforward ordering

Easy to order and a great lead time for delivery. Great company to do business with.

20 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that you found the ordering process easy and that our delivery lead times were great. It's wonderful to know you consider us a great company to do business with!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Over and above expected!

Great service on prescription flea/tick/worm prevention with unexpected reminder that my pet's prescription was about to expire and had remaining items. Brilliant service! Highly recommended.

21 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that you found our service brilliant for your pet's prescription prevention and that our reminder about the upcoming expiration was helpful! We appreciate your high recommendation.


Many Thanks, VioVet.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look