VetUK Reviews 25,926

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease of ordering and the prompt, efficient delivery of products. Many appreciate the reasonable and competitive prices, especially for medications and a wide variety of pet products, including their own brand items. The overall process, from placing an order to receiving it, is frequently described as smooth and reliable. However, some customers experienced issues with prescription orders, including delays and difficulties with delivery to certain regions. A few people also noted problems with incorrect items being sent or discrepancies in the quantity received, and some found the website changes inconvenient for tracking past orders.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and efficient... See more

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the great range... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy, whether... See more

Price

Clients share positive opinions on price, frequently highlighting that products are significantly cheaper... See more

Based on these reviews

Rated 5 out of 5 stars

I have to use specific targeted cat food (renal) both wet & dry on the advice from my vets, and unfortunately this cannot be found in supermarkets etc, so after looking on line I found this company ch... See more

Rated 5 out of 5 stars

Order a lot of my dog mediation from vet uk. Any problem they’re very friendly really good at sorting things out. Prescriptions sorted out fast. Very good service

Rated 5 out of 5 stars

Went online found VETUK, ordered special dog food, easy, delivery was a few day, the process was so smooth,

Rated 5 out of 5 stars

Excellent service at reasonable prices. Have used VetUK for many years for my various rehomed/rescued dogs. For medications & treatments both non prescription & Vet 'scrip' only POM. My latest purch... See more

Rated 5 out of 5 stars

We found VetUK an easy company to order from, it was easy to upload our vets prescription, and the company kept us informed of the delivery date and it arrived as they had advised. We would definit... See more

Rated 5 out of 5 stars

Once I placed the order I received the medication very quickly, so I would recommend anyone to use Vetsuk.

Rated 5 out of 5 stars

Vet UK had the product I required. Ordering was easy and delivery was excellent Will certainly use company again.

Rated 5 out of 5 stars

Always a pleasure to deal with VetUK. Their professionalism is superb.

Rated 5 out of 5 stars

I’m sure I’ve already put my review up. Good service as usual

Rated 5 out of 5 stars

From making a phone call to Vets uk, to actually ordering the item, the experience was amazing, especially the lady on the telephone ( absolutely made it so easy) thank you

Rated 5 out of 5 stars

Good experience and easy to order. Also delivered very quickly which was ideal

Rated 5 out of 5 stars

From ordering to delivery it was perfect. The medication was delivered in a couple of days.

Rated 1 out of 5 stars

I have ordered from here hundreds of times over the years with very few problems, but my last order has been a major issue. For only the 2nd time I was ordering my cats thyroid medication and I knew i... See more

Rated 5 out of 5 stars

Easy website to navigate and order, always fast delivery and delivery updates, many thanks

Rated 1 out of 5 stars

I tried to buy antibiotics for my cat on this site, that cost around 80pence and around £2.50 for delivery, which i was happy to pay. BUT I was told by law I need a perscription from a vet. So I ca... See more

Rated 3 out of 5 stars

Overall good customer service Sometimes they were wrong with the amount of times I used a prescription Good prices though

Rated 4 out of 5 stars

Fine outfit but changed their web site and I've lost my previous orders which I referred to to order

Rated 5 out of 5 stars

Got worm treatment for my dog. Never have a problem with it. Packaged so it fits in the letter box. Quick transaction and delivery. Great prices too

Rated 1 out of 5 stars

I have been purchasing prescription medication (dog) from Vets UK for a few years. I have an account & it would normally be deserving of 5* regarding price & delivery. However, there is now a problem... See more

Rated 5 out of 5 stars

Ordered prescription medication, good price and fast delivery.

Rated 5 out of 5 stars

I always use Vet UK for my pet's flea and worm treatment, their service is second to none. Their own label products are as good as the branded ones and fairly priced. They have a wide variety of produ... See more

Rated 5 out of 5 stars

Products delivered promptly as described. Excellent service & good value for money.

Rated 5 out of 5 stars

Easy to use website, good descriptions and prices are reasonable. We bought some things to help our dog who has rhinisitus and after just a few days he appears to be a bit better so we are optimistic... See more

Rated 5 out of 5 stars

I found the prices on here so reasonable. My frenchie has epilepsy so its important I get his tablets on time and they always send them very promptly. Great seller. I will come to VetUK for all my poo... See more

Rated 5 out of 5 stars

Everything is always easy to find and at very good prices. the service is really outstanding and I have no hesitation in recommending VETUK to anyone.

Rated 1 out of 5 stars

Absolute rubbish. I ordered dog biscuits, they sent me cat biscuits. They couldn’t send me a replacement they said as I’d signed in as a guest instead of creating an account. Never heard such rubbis... See more

Rated 5 out of 5 stars

First class. Competitive price. Really super fast delivery. And actually spoke to a human....that's got to be 5 🌟 stars.

Rated 5 out of 5 stars

Fast delivery of their own brand products at competitive prices. I have used their own brand workers, flea & tick treatment and ear cleaner for a few years. Great value especially for multi pet hous... See more

Rated 5 out of 5 stars

Great range of products. Very clear website, simple to navigate. Kept informed of progress. Totally reliable have used this site many times


Company details

  1. Veterinarian
  2. Pet Store

Written by the company

VetUK: Selling Hills Prescription Diet, Frontline Spot On, Royal Canin, Feliway, DAP, Drontal, Hills Science Plan, Seraquin, James Wellbeloved for less. : - Flea Products (Frontline) Joint & Arthritis Supplements Digestive Supplements Shampoos (Medical & Grooming) Eye & Ear Products Dental Care Products Worming Products Pet Meds (POM-V) Pet Food (Regular Prescription) Pets at Home (Accessories) Veterinary Items Pet Stress (Feliway & DAP) Equine (Horse) Section Aquatic (Fish) Products Avian (Bird) Products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

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Rated 3 out of 5 stars

Disappointed

Until my most recent order I have been delighted with VetUk and the handling of my orders. However with my last order, I inadvertently ordered 1 tablet more than I should have, hence the order and the prescription from my vet did not tally. VetUk immediately cancelled the order, without any query or giving me the chance to put it right. I had to reorder the medication, received confirmation of the order, but then ended up having to ring them to chase up the order after 5 days. My dog ended up running out of vital medication.

17 March 2026
Rated 1 out of 5 stars

Do not use this company they are a con

Do not use this company they are a con, my dogs prescription was for THREE refills, first 2 order were fine but on my 3rd order when a website error occurred and I could not log on to place the order (wasn’t my fault). Finally managed to get onto the account ONE DAY OVER PRESCRIPTION DATE and placed the order straight away and they will not honour it even though the website issue was totally their fault.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm a regular customer for dog rocks

I'm a regular customer for dog rocks. Other suppliers products often don't actually prevent the grass urine burns but I can rely on the brand sold by VetUK. I've also bought Kong toys at prices less than available elsewhere. Packaging is always protective and secure. Delivery is swift. Definitely recommend for a variety of pet needs.

17 March 2026
Rated 5 out of 5 stars

Easy order

Easy order, vets emailed prescription next day. Free delivery by Royal Mail, goods arrived safely.
Staff on helpline very patient as this was a first prescription order.

17 March 2026
Rated 4 out of 5 stars

Everything is generally good

Everything is generally good, products, price, delivery and customer service. However, one failure is the number of times the Pancreatic Powder, own brand is not in stock, happens too often taking into account the importance of this and how our dog, Oli, now almost 16, relies upon it. I appreciate other brands are available but change is NOT good

17 March 2026

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