VioVet Reviews 

125,480
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 27,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and competitive prices offered across a massive selection of pet food and supplies. Many consumers find the entire purchasing process remarkably seamless, especially when uploading prescriptions and setting up convenient repeat orders. Some reviewers were not happy with delayed deliveries, noting that orders sometimes take significantly longer than expected to arrive. A few individuals also mentioned experiencing frustrating communication hurdles and difficulties obtaining prompt updates or refunds when shipments went missing. Buyers pointed out that customer support could improve handling regarding tracking information and missing parcels.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt arrivals and fast... See more

Order

Reviewers highlight positive aspects of order, describing the process as very easy, straightforward, and... See more

Product

Users describe positive interactions with product, highlighting a huge range of items and competitive prices.... See more

Service

Reviewers mention positive feedback about service, highlighting fast delivery, efficient prescription... See more

Price

Clients share positive opinions on price, consistently finding costs much cheaper compared to local vet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my usual dog food from Viovet for the first time. It was cheaper with Viovet than ordering direct. I usually have to order directly from Edgard Cooper as Pets at Home don’t stock beef flavour,... See more

Company replied

Rated 5 out of 5 stars

The choice for pets and livestock is fantastic. Big selection of food, treats, meds, bedding and toys. Prescription service. All deliveries are very well packaged and arrive promptly. The price is... See more

Company replied

Rated 5 out of 5 stars

Very easy to sign up to do one off purchases or repeat orders. Website has a huge array of products for pets of all kinds. The website is really easy to navigate and ordering is straight forward. App... See more

Company replied

Rated 5 out of 5 stars

Dog tablets that arrived really quickly despite vet now having to forward prescription. Well packaged and stickers on inside tablet boxes show all Vet instructions. Email with info. about the medici... See more

Company replied


Company details

  1. Veterinary Pharmacy
  2. Horseback Riding Service
  3. Pet Store
  4. Pet Supply Store
  5. Veterinarian

Written by the company

VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.

VioVet Ltd's Details

Written by the company

Tel: 01234 907860
Mon-Fri 9am-5pm
FREE delivery available from £35
Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125K reviews

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1-star

Asks customers to review

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4.7

All reviews

(125,480)

26,981 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple to order and delivered…

Simple to order and delivered smoothly.Good offers,shopping on line!

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found ordering simple, delivery smooth, and that you enjoy our offers when shopping online. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good service delivery spot on

Good service delivery spot on and product good value

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found our service delivery spot on and the product good value. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Great Company to deal with

Great Company to deal with, always really competitive on Price and fast delivery

19 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you consistently find us competitive on price and that you experience fast delivery.


Many Thanks, VioVet.

Rated 5 out of 5 stars
VioVet logo

Reply from VioVet

Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have received an efficient service from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.

Many Thanks.

Rated 5 out of 5 stars

Fast delivery and good price

Fast delivery and good price

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our prompt delivery and competitive pricing. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

I always have a good experience…

I always have a good experience ordering from Viovet they are a great company to use five star recommendations 👍

21 August 2026
VioVet logo

Reply from VioVet

We're absolutely delighted to hear that you always have a good experience ordering from us and consider us a great company. Thank you for your wonderful five-star recommendation!


Many Thanks, VioVet.

Rated 3 out of 5 stars

Speedy delivery conundrum.

Ordered dog prescription drug on thursday 20th aug,paid extra for next day delivery and finally recieved item on sunday 23rd,should have just paid for standard delivery,at least the correct prescription arrived,hence the 3 stars!

21 August 2026
VioVet logo

Reply from VioVet

We sincerely apologize that your prescription order, for which you paid extra for expedited shipping, did not arrive as expected. We understand your frustration with the delay and appreciate you bringing this to our attention. We are reviewing our delivery processes to prevent similar occurrences.


Many Thanks, VioVet.

Rated 5 out of 5 stars

First Class

Trusted supplier giving excellent delivery times.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you consider us a trusted supplier and that you experienced excellent delivery times. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Excellent service at a good price

Excellent service at a good price, fast delivery for 1.99 extra.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you received excellent service at a good price, and that your delivery was fast for the extra charge. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Easy to deal with fixed the problem

Easy to deal with fixed the problem. Good communicator.

14 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback and are delighted to hear that we were able to resolve the issue effectively and that you found our communication to be good.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good selection of pet products and…

Good selection of pet products and medicines. Quick delivery

21 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear about the great selection of pet products and medicines, and that your delivery was quick! Thank you for your wonderful feedback. We truly appreciate it.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Viovet were very helpfull.& the only…

Viovet were very helpfull.& the only problem we encountered was with post office delivery who were 0 out of 5.BUT VIOVET were spot on .

21 August 2026
VioVet logo

Reply from VioVet

We're truly sorry to hear about the trouble you experienced with the post office delivery. However, we're delighted that you found our service helpful and "spot on"!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Happy horse

The deliveries are always quick and on time.
My product are securely wrapped.

21 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that your deliveries are always quick and on time, and that your products are securely wrapped. Thank you for your positive feedback!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Great choice of products

Great choice of products, good prices, excellent service and quick delivery. Highly recommend!

14 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that you found our product selection great, our prices good, and our service excellent with quick delivery. Thank you for your high recommendation!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Dog food

This was a very good service, I purchased dog food from viovet at a reasonable price, it was packed well and arrived quickly I’m very happy

19 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that you found our service very good and that you purchased dog food at a reasonable price. It's wonderful to know it was packed well and arrived quickly!


Many Thanks, VioVet.

Rated 5 out of 5 stars

quick delivery

21 August 2026
VioVet logo

Reply from VioVet

Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have enjoyed our quick delivery times from us ere at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.

Many Thanks.

Rated 5 out of 5 stars

I am vèry happy with every purchase i…

I am vèry happy with every purchase i have made with VIOVET get wĥat I was looking for,quicķ delivery and great prices

14 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear you're very happy with every purchase you've made, finding exactly what you were looking for. It's wonderful to know you appreciate our quick delivery and great prices!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good website and good prices

Good website and good prices. Order despatched fast and received well before expected. Very well packed. Will order again from this company.

21 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear you found our website good and our prices competitive. It's wonderful to know your order was dispatched fast, received well before expected, and very well packed! We appreciate you planning to order from us again.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Excellent service

As always, speedy delivery. Excellent service.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you experienced speedy delivery and excellent service. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Order process was uncomplicated and the…

Order process was uncomplicated and the order was shipped quickly.

21 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found the ordering process uncomplicated and that your order was shipped quickly. We truly value your feedback.


Many Thanks, VioVet.

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