Have used Viovet previously and am really happy with their own brand flea and tick treatment for dogs so much cheaper than top brands. I purchased dog treats also and they have an amazing choice of br... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was looking to save money on my dogs Loxicom as it was very expensive at the vets , so looked into on-line alternatives so came across Viovet on line and got a quote it was so much cheaper even with t... See more
Company replied
I always return to Viovet for prescription required medication for my German Shepherds. Why pay extortionate prices at the vets when you can save money using Viovet? I have been using Viovet for ma... See more
Company replied
Everything is seamless from start to finish. It’s so simple to place an order and is delivered quickly, I’ve been ordering prescriptions and non prescription items and the price is great too. Much che... See more
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Company details
Written by the company
VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.
VioVet Ltd's Details
Written by the company
- Tel: 01234 907860
- Mon-Fri 9am-5pm
- FREE delivery available from £35
- Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information
Contact info
1a Progress Park, MK42 9XE, Bedfordshire, United Kingdom
- 01234 907860
- support@viovet.co.uk
- www.viovet.co.uk
4.7
Excellent
125K reviews
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Always a good price and quick postage
10 August 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found our prices consistently good and our postage quick. We truly value your feedback.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you are satisfied with our delivery experience and competitive pricing. We truly value your feedback.
Many Thanks, VioVet.
Fraudulent Firm !!!
Fraudulent Firm !!!! After all the debacle I have had with this firm regarding sending the wrong product twice and the shambles regarding pick up of both wrong products. They overcharged me for the dog food, for which I am still awaiting a refund. I was told it was upto MY Bank and would be 48 hrs, before it went into my bank . I rang my bank this morning only to be told they had lied to me and it was their bank who is responsible for when it goes into my account. I also had a response from my latest TRUST PILOT REVIEW but the Manager who is called ARAN still hasn't had the manners to ring me and discuss this. All I was told in the latest communication was that they had sent the right food, it was just new packaging. I have been in touch with the manufacturers and as usual VIOVET have given me the wrong information. They overcharged for the food initially for which they have taken no responsibility and still no refund in my account despite various phone calls. They are FRAUDULENT. NO AMOUBT OF APOLOGIES WILL PUT THIS RIGHT.
My next move will be the newspapers and a solicitor to sue them. REFUND STRAIGHT AWAY.
18 August 2026
Reply from VioVet
Thank you for your review. We are sorry to hear that you remain unhappy with your experience.
We would like to clarify that this is now the third review you have posted regarding this matter. The amount you paid for the item was £35.09, which is the correct price, and we can confirm that the refund has now been processed from our side. Once a refund has been issued, the time it takes to appear in your account can depend on the banking/payment process, but we can confirm in writing that the refund has been made.
Regarding the packaging, the manufacturer has recently updated the packaging for this product. We still had some of the previous packaging in stock, which is why the product you received looked slightly different from the new packaging shown on our website. The product itself was not incorrectly supplied on the basis of the packaging difference.
We appreciate that you have been frustrated by the issues surrounding your orders and collections, and we apologise for the inconvenience this has caused. However, we do want to ensure that the information provided in this review is accurate and that the steps we have taken to resolve the matter are recognised.
We hope the confirmation of your refund brings this matter to a satisfactory conclusion.
Reply from VioVet
We truly appreciate your positive feedback.
Many Thanks, VioVet.
Competitive company but need to rethink their packaging
Product search came up with Viovet and competitive prices. Liked the free postage order value threshold was lower than other websites. However, Royal Mail indicated delivery would be morning and I didn’t get delivery until evening and good job I was in as although I’d only ordered a packet of capsules which would have easily delivered through letter box, the item was handed to me in almost a shoe size box!!! Completely unnecessary sized packaging - Viovet really need to more practical in dispatching.
18 August 2026
Reply from VioVet
We appreciate you sharing your feedback regarding your recent order. We are glad our competitive pricing and postage threshold were appealing. We understand your frustration with the delivery time and the excessive packaging for your capsules. We are actively reviewing our dispatch processes to ensure more practical and efficient packaging solutions for all orders. Your comments are invaluable as we work to improve our services.
Many Thanks, VioVet.
Very easy to order and arrived quickly
Very easy to order and arrived quickly.
Also well packed.
11 August 2026
Reply from VioVet
We're so pleased to hear that you found the ordering process easy, that your order arrived quickly, and that it was well packed. We truly appreciate your positive feedback.
Many Thanks, VioVet.
Always a great experience
Always a great experience. Care and attention first class, fast dispatch
11 August 2026
Reply from VioVet
We're delighted to hear that you always have a great experience with us and that you appreciate the care and attention, as well as our fast dispatch. We truly value your positive feedback!
Many Thanks, VioVet.
Battles udder cream
Good price , quality item , great delivery time , good all round service .
18 August 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found the price good, the item quality, and the delivery time great. It's wonderful to know you received good all-round service.
Many Thanks, VioVet.
Reply from VioVet
We are so pleased to hear that you found our ordering process easy and that your delivery was quick. We truly appreciate your positive feedback!
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found the ordering process easy and that your delivery arrived promptly. We value your feedback.
Many Thanks, VioVet.
Reply from VioVet
We're delighted to hear you received good products and speedy delivery. Thank you for your positive feedback! We value your feedback.
Many Thanks, VioVet.
Where do I start with this company?
Where do I start with this company?
I placed an order on 9 August, which included a cream needed for a wound (12 days ago). Today is 21 August and the order still hadn’t even been dispatched. I eventually had to phone and cancel the order because this level of service is simply not acceptable. I will now have to source elsewhere ideally locally.
Unfortunately, this isn’t an isolated incident. I returned another order in June, and despite the goods being received back at Viovet’s warehouse that month, I had to chase my refund three times before it was finally dealt with in August.
The level of customer service I have experienced from Viovet has been extremely disappointing.
When you order something that you need within a reasonable timeframe, you should be able to expect it to be dispatched promptly and refunds to be processed without repeatedly having to chase them.
I would strongly urge people to think twice before ordering from Viovet, particularly if you need your items urgently.
I will never use Viovet again.
21 August 2026
Unprompted review
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We apologize for any inconvenience caused.
We have looked into this and we can see when you placed the order on the - 09.08.2026 we sent you out an email to the registered email address on your order to advise you your - Estimated delivery date:
Fri 14 Aug to Fri 21 Aug.
We can see the order was edited, and there was a payment balance outstanding, which Our Customer Service Team had emailed you about. Once this balance was cleared your order was ready to be picked, and we do apologize as this would of been a day later than expected. We can see that since, the order has been cancelled and fully refunded. We usually get our customer orders dispatched and delivered before or on the estimated delivery dates.
In regards to your return and refund query - we have looked into this and we can see that your order was returned but was lost, and once you had raised this with us, we located it and refunded this.
We do apologize about your issue, and we appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
Great service
Great service, quick delivery . Liked the info leaflet being delivered by email too. Definitely will use again
17 August 2026
Reply from VioVet
We're delighted to hear that you experienced great service and quick delivery. It's also wonderful to know that you appreciated receiving the information leaflet by email, and that you will definitely use us again!
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you experienced great service. We truly value your review.
Many Thanks, VioVet.
Terrible service never again !!!
Terrible service. I chose next-day delivery on Monday, but nothing arrived. I was only informed today that my order will now not arrive until next Monday.
I’ll be ordering from Supplement Solutions next time, as they offer much more reliable next-day dispatch.
I would not recommend Viovet if you need your products urgently.
21 August 2026
Unprompted review
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We apologize for any inconvenience caused.
We can understand how frustrating a delay in receiving your order can be, our teams are working continiously to ensure all orders are dispatched on time. We usually have customers orders dispatched and delivered on time before the estimated delivery dates.
In order for us to look into what has caused the delay with your order, can you please kindly confirm your order number or your registered email address on your order.
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
After 10 days Royal Mail tracking is…
After 10 days Royal Mail tracking is still expecting the item and there is a 25 minute wait to get through to viovet :(
Great if nothing goes wrong but no after sales service as with all businesses today writing a bad review seems to be the only answer
12 August 2026
Reply from VioVet
Thank you for your feedback, and we’re very sorry for the delay you’ve experienced.
Our phone lines are much busier than usual today, so we sincerely apologise for the longer wait time. Normally, the wait to speak to a member of our team is no more than around 5 minutes.
You can also email us at support@viovet.co.uk - A manager will contact you now to resolve.
We’re sorry again for the inconvenience and appreciate your patience while we work to get this resolved.
I have not received my order despite…
I have not received my order despite having paid for it. I have contacted the customer service to query this 5 days ago and still and had no response
7 August 2026
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We apologize for any inconvenience caused.
We have looked into this and there are no emails or communication logged in our system from the registered email address on your order.
Just to confirm Our Customer Service Email Address Is -
support@viovet.co.uk.
We have looked into this and we can see DPD have attempted to deliver this and left a calling card, but the parcel has now been marked as delayed and is being returned to us VIA DPD.
We work closely with our third party couriers to ensure all of our customers receive a safe, efficient, accurate and an undamaged order.
A member of our management team will contact you directly VIA the registered email address on your order to assist you further.
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
Reply from VioVet
We're so happy to hear that your delivery was quick and everything went well! We truly appreciate your positive feedback.
Many Thanks, VioVet.
First time customer
First time ordering from viovet never again I was promised my order by Friday 21st I went on tracking order number 34537467 no order can't find it customer service no help happly took payment of 24 .67 from my bank yet can't find my oder terrible service I do have email confirming order
Now got to raise a dispute with my bank in the mean time my dog as not got his stuff I and I gave to make a special trip to get it for him
Not use this company again as it stands know good and loss of money
21 August 2026
Unprompted review
Reply from VioVet
Good Morning
Thank you for your trust pilot review. We apologize for any inconvenience caused.
We have looked into this and we can see that you placed the order with us on the - 17.08.2026 and we sent you an order acknowledgement email out to the registered email address on your order to advise your -
Estimated delivery date:
Wed 19 Aug to Fri 21 Aug.
On the - 18.08.2026 Your order was set to awaiting dispatch.
We can also see that we sent an email out to advise there may be a slight delay with your order, but our warehouse and management team are actively working to resolve this.
A member of our management team will contact you directly on the registered email address on your order to assist you further.
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
On time delivery and full details of…
On time delivery and full details of product provided to ensure that tablets were suitable for my pet.
17 August 2026
Reply from VioVet
We're delighted to hear that your order was delivered on time and that the product details provided were helpful in ensuring the tablets were suitable for your pet. Thank you for your positive feedback!
Many Thanks, VioVet.
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