Usually order arrives within three days, this time it was much longer and we nearly ran out of cat food, on a special diet so not available locally. I believe it was courier issues Evri. Please use a... See more
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Review summary
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Based on these reviews
Have been shopping with Zooplus for some time now. Usually pretty good but of late not so great. Parcels have been going missing or not being delivered or delivered to wrong addresses some d... See more
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Always had good service from Zooplus over the past many years, and the last delivery (using DPD) from them containing dog food tins arrived in good condition. The previous two orders delivered by E... See more
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I used to order from Pets at home until Ive found out Zooplus.I gave three stars because I like this company but the issue is the delivery company and their driver DPD. The driver name is Ven... See more
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Such an excellent service from zooplus delivered to your door whenever you need something for your pet. I have a regular order of a large heavy bag of dog dry food delivered on their regular delivery... See more
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I always use zooplus, they have a great choice and price. However if you order a lot and your order is quite heavy the box is not strong enough! My first order was returned without me being told due t... See more
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Excellent prices and offers, delivery is super fast. Sadly I don’t have my 3 cats anymore but I still use Zooplus to buy Hills Prescription DD food for my daughter’s cat. Would highly recommend Zoop... See more
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My first time buying from them, and the 1st parcel got lost. It was not directly their fault, but I was never communicated there was an issue with me deliver. When I contacted the company to sort it,... See more
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Good choice of products, competitive prices and normally good prompt delivery. However my last few deliveries have all been delayed by several days, I have been advised by email that order was runnin... See more
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I've been buying from Zooplus for several years and I am always really pleased with the service and products. They dispatch orders very quickly and their prices are competitive. Their points system me... See more
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Always really quick delivery from zooplus, I order my cats food from here, have to remove stars though as the price is inconsistent and fluctuates all the time, no other pet store changes prices this... See more
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I stumbled across ZooPlus when looking for specialist renal food for my cat. Could not be happier with ZooPlus. They have a great wide selection of pretty much anything for your pet at very competiti... See more
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My 1st order from zooplus was delivered to wrong address (dpd). Zooplus was very quick to resolve this! No fuss just service! Excellent quality products from zooplus! Not sure if they are the best pri... See more
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Having a dog who needs a renal diet is both expensive and dull/unappetising and difficult to feed. My dog has to be encouraged by hand feeding with the two main wet renal brands - not an easy tas... See more
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My cat food Royal Canin Digestive delivered so promptly and now we have it on subscription we don't worry about running out and it is massively cheaper than we can buy locally. Great service.
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Paid extra for next day delivery - my order arrived 11 days later!! They refunded the extra fee but that's not the point. After 8 days they said the package was damaged during delivery but why did it... See more
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Have been a loyal regular customer since 2008. Since the business was taken over in 2021 have noticed a decline in variety of food. I used to be able to get high quality grain free food for my cats,... See more
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I made a mistake and ordered the wrong product - I was able to speak to someone on the phone very quickly. She knew what to do and I receive a "returns label" immediately and within a couple of days... See more
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Ordered food for my Pet and received a confirmation email however no further communication re delivery so checked my account and it was showing awaiting payment. No link to make the payment (even tho... See more
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Great products, terrible delivery via Evri. My parcel was thrown over the fence from my neighbours garden, left there in the rain, parcel soaked.
Company replied
This is now my go to for my cats food. After one of them got a UTI I had to switch their food from which I started buying on Amazon but I noticed the price slowly increase. When I shopped around I cam... See more
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Slight issue with the parcel in transit but very quickly rectified by Zooplus. I always buy Woody’s dry cat food from Zooplus, good value and quick delivery
Company replied
Always bought from this company, good prices and excellent choices. Phone application and website very easy to use, and sometimes we get FREE cats treats 😻
Company replied
I've been a Zooplus customer for well over a decade, and purchase food, treats and accessories for my pets regularly. Zooplus prices are competitive. The product range is decent and readily ava... See more
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zooplus has always been my go to supplier for my pets goods, with good prices, a loyalty scheme & fast delivery their services have never disappointed
Company replied
As always with Zooplus, the service is excellent. The site is easy to use and ordering is just as simple. Communication is spot on and delivery is fast. Price are competitive and good value.
Company replied
Easy to order and prices are very competitive. Delivery was also made quickly. Excellent service and my main go-to for pet food.
Company replied
Zooplus always responds to customer service queries in a timely manner and seems to do everything they can to rectify issues immediately. A free gift product from redeemed ZooPoints was missing from m... See more
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I found what I wanted at a competitive price, delivered a few day's later well packaged.
Company replied
Purchase all my pet supplies from here. Prompt delivery and good range of products and sometimes good offers too.
Company replied
This is a repeat order so i new that the quality and quantity of the products were what i wanted. Delivery was correct and well packaged. This time i added some dog treets to get the free delivery. Al... See more
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Easy website to use, straightforward to order and pay. Great delivery time. Very happy indeed.
Company replied
As usual good delivery time and an excellent product at an excellent price. Thank you Zooplus.
Company replied
Great range of quality goods at great prices. Easy to use app. Excellent service and fast delivery
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I have been buying supplies ready for a new kitten we will be having in Spring. A great choice and very affordable. Thank you.
Company replied
Prices here are sometimes good, other times not so much. The range is always great. Deliveries have recently been delayed. My order last week has not arrived, had a message from Evri telling me to... See more
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Constant wait for delivery whether paid or free and even if you don't accept slow delivery as a "green" option. It is more than a week in most cases. The company stupidly used evri as a delivery part... See more
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I’m unable to edit my last review. I received an apology after being accused of using my account for reselling. There was no real explanation why this happened but I should ignore it. I was asked to r... See more
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Ordered from Zooplus many times but not for two years. I placed an order for cat litter and received the standard confirmation. But then I never heard from them again. I tried to track the package but... See more
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Zooplus is Reliable and has a friendly to use website. It is a good company that sources the items I require for my little old cat
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I needed to stop a subscription for dog wet food kidney care because sadly my dog died this week. It is absolutely impossible! The website sends you around and around in circles. Very frustrating in... See more
Company replied
Always very quick and reliable and the price is always Cheaper than most pet supplies
Company replied
Should be good but our delivery has been damaged every month as they don't use strong enough boxes to send cat litter and good together meaning it rips cat litter everywhere and missing food tins that... See more
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I’ll NEVER use Zooplus again! After a WEEK of waiting for a ‘speedy’ delivery I was finally told by Evri that Zooplus had requested it be returned to them. They refuted this. It was sent AGAIN and AGA... See more
Company replied
Terrible experience with Zooplus. I’ve had the same problem multiple times — parcels getting lost in transit. Very frustrating and unreliable service. I also noticed the rating suddenly jumped from... See more
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I regularly used Zooplus but my last order kept getting delayed for 4 days in a row. When I contacted them, I was told to wait another 3 days before they would look into it. I contacted DPD and was to... See more
Company replied
Company details
About zooplus.co.uk
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. We offer everything for cats, dogs, birds & small animals: food, treats, toys & accessories.
Dog Food And Supplies Cat Food And Supplies Small Pets Supplies Birds Supplies Special Offers %
Dog Food And Supplies Cat Food And Supplies Small Pets Supplies Birds Supplies Special Offers %
Contact info
United Kingdom
- 01234 430366
- service@zooplus.co.uk
- www.zooplus.co.uk
3.5
Average
8K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zooplus definitely deserve a higher rating!
I am actually quite surprised that Zooplus isn't rated higher on here. Maybe it's because happy customers don't always post reviews. Whereas aggrieved customers want to shout out about any issues.
Well, I for one am a very happy, long-term Zooplus customer. Order what I need for my pets on a Sunday, and receive my invariably heavy order, delivered to my door within 2 days. What's not to like?!
Thanks again Zooplus (and DPD) from me and my pets!
24 March 2026
Unprompted review
Useless
So in January paid for royal mail ,which cost more,sent by evri so longer delivery time , this time ordered on the 16/3/20026 got on 24/3/2006. 2/3 day delivery what a joke. Useless company.
24 March 2026
Unprompted review
Have used this company for years but…
Have used this company for years but lately it’s gone to pot and will reconsider using them.
Deliveries are usually ok but if you want to return something you will encounter a huge problem.
They use EVRI.
Need I say more?!
They book collections which don’t happen and expect you to keep re-booking until EVRI may (or may not) eventually turn up!!
I’m on my third collection - wasting my time and annual leave allowance.
The zooplus telephone system is terrible with crackling lines and mumbling male heavily accented employees. Have to keep saying pardon. Often you actually get cut off! Frustrating!
Email customer service has become rather ‘chatbot’ like - with little reference to the actual problem and a follow up that isn’t applicable to what you’ve previously discussed with them.
Sort it out Zooplus - you USED to be outstanding.
disgruntled soon to be ex customer
24 March 2026
Unprompted review
There is always a problem with delivery
Everytime I place an order with this company there is always an issue with Evri. I have told Zooplus so many times about the problems with Evri but they says there is nothing they can do so I have not to order again not worth the hassle. Because they can change delivery companies
23 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Annette,
I’m really sorry to hear what you are reporting, and I completely understand how frustrating it must be to run into the same issue time after time.
I’ve had a look, and I’m not able to locate any account details from the information shared here, so I can’t check what happened with your previous orders.
If you could get in touch with our customer care team directly and make a reference to this review, we’ll make sure your message gets the attention it deserves.
Thank you for taking the time to leave this feedback — it helps us push for improvements.
Team zooplus
Discontinued niche food with no warning
3.5 stars. They have a good selection and customer service have always been quick to reply, I also buy the 3% subscription and would have given them 5 stars until last week. They have discontinued a very niche food without any notice. I entirely understand products will come and go, but common curtesy would have been to inform customers who have been purchasing this food for years (monthly for 3 years for me) that this is happening so we have chance to safely transition our pets to a different food
17 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Abigail,
It means a lot that you’ve taken the time to share such a balanced and thoughtful review, especially after being with us for so many years. I’m really glad to hear our range and our customer care have served you well — and I truly appreciate the trust you’ve placed in us with your subscription.
I’m equally sorry for the frustration caused by that sudden discontinuation. I completely understand how unsettling it is when a long standing, niche food disappears without any heads up – that’s actually surprising as, particularly when on subscription, a notification about those changes should reach you.
The best and actually only thing I can recommend is to get in touch with our support team so that we can check both that possible technical glitch, and, at the same time, provide you with alternative to that niche food.
Thank you again for highlighting both the positives and what we can improve on.
Feedback like yours genuinely helps us refine how we communicate about product changes going forward.
Team zooplus
£60 order was placed but never received, cancelled by zooplus
£60 order was placed, despatched, giiven tracking info which said my order was being returned to zooplus with no reason, then zooplus cancelled my order with no notification to me. They still had every item in stock but didn't give me the option to wait bit longer for delivery, which I would have been fine waiting longer if getting my order, just got an updated invoice/credit note, no explanation. Tried phoning them about 20 times but just diverts number then cuts you off. A week or so later I get another invoice even though no delivery. Will not be using this company again as customer service is unobtainable, and have to keep emailing them and waiting for reply to find out what game they are playing next. Would not recomend.
7 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Mandy,
Thank you for taking the time to share what happened — and I’m really sorry it’s taken me a little longer than it should to get back to you here.
I’ve found your details in our system, so I’ve been able to take a proper look at your case. As we cannot discuss publicly here for security and privacy reasons, we will communicate with you via our official channels.
Your point about us not being reachable by phone is very much appreciated and, upon checking, I can confirm that all communication lines are working as they should.
Thank you again for taking the time to tell us about this — I genuinely appreciate it.
Team zooplus
DO NOT USE
DO NOT USE
Appalling service, only delivery option was Evri, order was three days late, tried speaking customer services who didn’t give a monkeys. Still awaiting a call back from a manager (promised “within an hour” but nothing after three days). Tried cancelling the order but they can’t even do that.
Don’t waste your money !
21 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Nigel,
I’m really sorry to read how badly this experience has unfolded for you — and even more so that you’ve been left waiting for a promised call back that never came. That’s very surprising indeed as our support team is always there to help.
As I’ve been able to locate your details in our system, I won’t go into any account specific information here for privacy reasons.
We will continue to communicate with you via our official channels.
Thank you for taking the time to call this out, even though the situation has been far from ideal. Thank you for giving us the opportunity to put things right for you.
Team zooplus
An excellent company with fast delivery…
An excellent company with fast delivery and good dog food options. Unfortunately, some products I would like are either out of stock or no longer available otherwise I would have given 5 stars.
11 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Norma,
Thanks so much for sharing your experience — I’m really glad to hear our delivery speed and food selection have been serving you and your dog well.
I completely understand how frustrating it is when the items you’re after aren’t available, and I appreciate you still taking the time to leave such a kind review.
Team zooplus
Made a purchase on their website on the…
Made a purchase on their website on the 10th March, still haven't received it.
Constantly asking where my item is and getting told lies. Apparently the item has been shipped from Poland hence the long delivery time. It has now been with Evri for 2 days so I'm not holding my breath that I will ever receive it 😡
10 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi there,
Thank you for taking the time to share this, and I’m really sorry to read about your experience. Since your review is from a couple of days ago, I wanted to acknowledge it as quickly as possible, but I absolutely understand your frustration with the ongoing delay.
I’ve checked from my side, but I’m not able to locate any customer account using your details shown here, so I can’t look into the order directly.
If you could reach out to our zooplus.co.uk team using the contact form and mention your Trustpilot review, we’ll make sure we investigate with priority
Here’s the link to reach our support securely:
https://support.zooplus.co.uk
Thanks again for flagging this — I know it’s disappointing when you’re left waiting, and I’d like to help bring this to a resolution as soon as possible.
Team zooplus
Really good company
I’ve used this company for years and found them to be consistently good. Pricing is the best and delivery is quick, sometimes scary quick. Recommended.
20 March 2026
Unprompted review
Reply from zooplus.co.uk
It’s wonderful to hear you’ve been with us for so long — thank you for sticking by us and for the lovely recommendation.
I’m especially pleased that our pricing and delivery speed continue to hit the mark for you (even when they arrive a bit too quickly!).
Team zooplus
Great customer service
I've shopped with these for a while for my cat's specialist prescription food, but was extremely pleasantly surprised today when only 15 mins after enquiring whether my discount code had been applied (very probably my fault that it wasn't tbh), they got in touch to say no it hadn't, but they'd refunded me immediately for the difference! That has to be amongt the best customer service I've ever had, especially in recent years when the industry seems to have been going downhill, and now I don't have to chase up or do anything further. The staff member's name who responded was Kate!
21 March 2026
Unprompted review
Reply from zooplus.co.uk
What a delight to read your review, Nessa — and a big thank you for giving us the chance to put things right with your discount code.
Kate will be thrilled to know her quick support made such a difference.
It’s great to hear your cat’s prescription food orders are in safe hands with us.
Team zooplus
Reply from zooplus.co.uk
Thank you for taking a moment to share your thoughts, Julia — it’s lovely to know our quick service stood out to you.
Team zooplus
⭐⭐⭐⭐⭐ 5/5
⭐⭐⭐⭐⭐ 5/5 – Exceptional Service and Lightning-Fast Delivery!
I’ve been ordering cat food from Zooplus for a while now, and I’m consistently impressed. Their selection is fantastic—high-quality brands, great variety, and always well-stocked. My cat absolutely loves the food, and I appreciate being able to rely on a service that offers both quality and convenience.
What really sets Zooplus apart is their super-fast delivery. Every order arrives quickly, well-packaged, and in perfect condition. It’s such a relief knowing I can count on them, especially when I’m running low on supplies. The whole shopping experience is smooth, easy, and dependable.
Zooplus has definitely become my go-to place for cat food. Highly recommended! 🐾💚
21 March 2026
Unprompted review
Reply from zooplus.co.uk
What a brilliant review — thank you for the glowing feedback!
It’s great to hear that you’ve found a reliable place for your cat’s favourites and that our delivery and packaging consistently meet your expectations.
Your recommendation truly means a lot.
Team zooplus
Very late delivery
Very late delivery, ordered on the 6th of March , arrived ,12 days later. Had to contact the company to find out what had happened to my order .
6 March 2026
Unprompted review
Reply from zooplus.co.uk
Thank you, Lynne, for taking the time to share your experience with us. I truly appreciate you letting others know about your order and for giving us the chance to assist when things didn’t go as smoothly as they should have.
I’m really sorry your delivery took much longer than expected — that’s certainly not the level of service I want you to experience. I’m glad you reached out to our customer care team so we could look into it for you-that’s our sole recommendation as it’s the only way that allows us to help you when help is needed.
Whenever something feels off, just as you did this time, please don’t hesitate to get in touch with our team — we’re always here to help.
Team zooplus
Made a difficult time even worse
I emailed Zooplus after receiving redirected post from them for my mother, who recently passed away suddenly. I advised Zooplus that she had passed away, provided her address and asked them to stop sending mailers and close her account. They replied and asked me to provide her address. I pointed out that I had already done so, but provided it again. They then emailed me and said they need me to also provide further details, from a list including contents of an order placed, an invoice number, my customer ID (despite the fact I am clearly NOT personally their customer) or said I can contact them using the registered email address, i.e. my late mother's email address. I do not have access to her email and I do not have access to any of these other details, but it's very clear that they have not taken the time to properly understand my request.
Having the painful task of being my mother's executor means I have had to close far more important accounts from a security perspective and ALL of them were far simpler to close than this. They were all considerate and expressed their condolences. Imagine a pet supplies online store being the one that makes life unnecessarily difficult!!
I don't need this hassle at what is already a very painful time for me.
EDIT: finally, since posting this and after multiple emails, they have realised what I'm asking however they apparently require the death certificate. My mum's gas, electric, water, phone, etc, accounts didn't ask me for the death certificate yet an online store does? Seriously? Given the mess they made of responding to me, I'm very reluctant to share that level of personal information with them. There is absolutely no risk to a customer if their account is closed, they can see mum has no live orders, I won't get access to anything. Just close it already.
EDIT 2: I have just received an email from Zooplus chasing me for the death certificate they asked for 2 days ago. I have spent the weekend trying to sort out my mother's house and belongings, I haven't had time or emotional capacity to even think about sending them the certificate. Who chases someone for a death certificate after just 2 days?????
20 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Natalie,
I’m truly sorry to read what you’ve been going through, and I want to start by offering my sincere condolences for your loss. Having to deal with administrative tasks during such an emotionally heavy time is already incredibly hard, and I’m genuinely sorry that your experience with us has added to that burden.
I also apologise for the delay in acknowledging this publicly and for the possible convoluted and seemingly unnecessary steps our customer care team have been asking you to go through to accommodate your request.
Because I haven’t been able to locate any matching customer details on our side, it’s hard for me to review what happened directly. Also, for security and privacy reasons, I would not be able to help you here, publicly.
Please, if you could follow up on the existing communication with our customer care team and reference to your review here, that will help us with the correct prioritisation of your query.
Thank you for taking the time to explain what happened, despite everything you are facing right now. I’m truly sorry that we added to your stress rather than easing it.
Take gentle care,
Team zooplus
zooplus are normally ok but for the…
zooplus are normally ok but for the past several weeks they have been messing around with deliveries which are needed on time but have not been
19 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Del,
Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your deliveries over the past few weeks haven’t arrived on time — I completely understand how frustrating this is, especially when you rely on those orders for your pets.
I wasn’t able to locate your details in our system based on the information provided here, and as I can’t assist with individual cases publicly for privacy and security reasons, could I kindly ask you to get in touch with our Customer Care team? If you could include a mention to your Trustpilot review, we’ll make sure your query is prioritised so we can look into what’s been happening with your recent deliveries.
You can reach us here: https://www.zooplus.co.uk/contact_form/
If you’ve already contacted support, please feel free to follow up on that.
Thank you again for bringing this to our attention — I truly hope we can turn this around for you.
Team zooplus
great site
I found what I wanted at a competitive price, delivered a few day's later well packaged.
5 March 2026
Unprompted review
Reply from zooplus.co.uk
Lovely to hear you found exactly what you were looking for — and at a good price too!
I’m really glad the parcel reached you safely and well packed.
Thank you for taking a moment to share your experience with others.
Team zooplus
I will NOT be using ZooPlus again as…
I will NOT be using ZooPlus again as the have just declined cashback bonus on an order I placed through TopCashback. Order 435816702 placed 27/2//26 £71.38
27 February 2026
Unprompted review
Reply from zooplus.co.uk
Hi Adrian,
Thank you very much for taking the time to share your feedback with us and for sharing that information about your order.
As we cannot assist you on this public platform for security and privacy reasons, we will communicate with you via our official channels.
Thank you very much.
Team zooplus.
Important items are always out of stock
I like the site it's easy to re-order when I need stuff the problem is lately
They have no stock!
Every time I need to order some frontline worming tablets or flea stuff they're out of stock.. it's been months.
18 March 2026
Unprompted review
Reply from zooplus.co.uk
Hi Madtaz,
Thanks for taking the time to share your thoughts with us. I’m sorry to hear how often you’ve found essential items out of stock lately – I know how frustrating that must be when you’re simply trying to keep your pets protected.
Stock availability can fluctuate, but we always to our best to ensure that unavailability is kept at a minimum.
Our customer care team would really like to look into this more closely and help you find a solution, so please, if you could very kindly contact us and mention your review for reference, that would be great.
Team zooplus
Reply from zooplus.co.uk
It’s wonderful to read that everything went so smoothly and that you’re pleased with the cat furniture!
I truly appreciate you choosing us and taking the time to leave a kind review.
Team zooplus
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