The AA Breakdown Cover Reviews 206,945

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their expertise in diagnosing and resolving issues efficiently. Many people appreciate the quick response times and the excellent customer service, noting that the delivery service is also highly effective. However, some customers also noted issues with the reporting process, describing it as frustrating and repetitive. A few other people also felt that the response time was not always as quick as expected, especially considering the cost of membership, and some experienced confusion with communication regarding their service.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and helpfulness... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Response time

Consumers generally express satisfaction with the response times. Many customers report quick arrivals, often... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The AA kept us informed of progress of patrolman’ arrival. He exceeded expectations by arriving 30 minutes earlier than expected. Ian contacted us just before he arrived and gave a great deal of comfo... See more

Rated 5 out of 5 stars

Battery was completely flat. Contacted AA through their website that is really easy to navigate and swift. Got the acknowledgement straight away. Dan the amazing AA patrol mechanic arrived within an h... See more

Company replied

Rated 5 out of 5 stars

No one likes to have a mechanical breakdown but when it happens and you see your saviour arriving in a bright yellow van, you breathe a sigh of relief. Then you meet your saviour who obviously wan... See more

Rated 5 out of 5 stars

The AA engineer arrived earlier than expected and quickly diagnosed the problem. He carried out some tasks which he advised were temporary but made my vehicle safe to drive home. He kindly waited a f... See more


Company details

  1. Car Repair and Maintenance
  2. Insurance Agency
  3. Mechanic
  4. Telematics Service
  5. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207K reviews

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Rated 5 out of 5 stars

From calling the breakdown to Humayra…

From calling the breakdown to Humayra to being attended too by James the engineer, all done and back up and running in about 1 hour 30mins on a Sunday late afternoon. An excellent team effort by all the team, thankyou
Nick T.

10 May 2026
Rated 5 out of 5 stars

Recomend people subscribe to the AA…

Firstly the lady at the call centre was friendly, helpful and professional.
Charlie the AA man was brilliant, he was so patient with me. I gave him the wrong address and somehow he managed to talk me through how to show him where my location was over the mobile phone. Me and tech things dont mix well.
The service responce was very quickly responded to.

15 May 2026
Rated 5 out of 5 stars

Amazingly quick to attend.

Amazingly quick to attend.
Knowledgeable, friendly mechanic.
Very quick diagnosis.
Very quick fix and good advice.
Overall, it couldn't have been better.
I had thought about getting the dealership to collect the car - I'm glad I didn't!

15 May 2026
Rated 5 out of 5 stars

On time

On time, professional, friendly and informative, great service thank you.

15 May 2026
Rated 5 out of 5 stars

Didn't wait too long for the AA

Didn't wait too long for the AA, kept me informed every step on the APP. Ian phoned when near, very knowledgeable and when he didn't have the part he sourced it and followed me onto the motor way so I was safe then went to pick up part. Fixed very quickly and reasonably priced. Fantastic service thank you.

15 May 2026
Rated 5 out of 5 stars

I broke down today on the way to work…

I broke down today on the way to work and the lovely Kevin from AA was with me in under an hour. Got my car recovered to a garage near my home and then was kind enough to drop me home! We had a great chat in the van about his 20yrs with the AA and life and it made a stressful morning seem a distant memory! Thank you Kevin!

15 May 2026
Rated 5 out of 5 stars

Firstly I was impressed by the slick…

Firstly I was impressed by the slick operation of the app. Brilliant!
When Gareth arrived on the dot of the ETA I could not have been in better hands. His enthusiastic and methodical approach to my 63 year old Austin Healey was obvious. His breadth of knowledge of how old cars work made the diagnosis of fault very quick. Fortunately I had a new coil on board which Gareth duly fitted. He further impressed me with his engineers approach to making the mounting bracket fit. A true Pro and a very nice guy.
Thank you Gareth.

15 May 2026
Rated 5 out of 5 stars

AA gave regular updates on ETA that…

AA gave regular updates on ETA that were accurate, and were able to deal with my dead battery same day, as the driver Abubakr had the correct battery replacement on his van. He tested the old one and gave his honest opinion as to the old battery's longevity. I did not feel pressured to replace the battery. All done and dusted in about an hour. A happy customer.

15 May 2026
Rated 5 out of 5 stars

First time using AA = clutch problem

The callout time was very quick and efficent.
Dobri my aa supporter called as he thought he was going to be 10minutes late but in fact he got there earlier than the estimated time.
He was very informative and personaliable which helped me relax as i was very anxious - this was the first time using AA support.

The repair was completed quickly (less than 45mins) and he ensured that he explained all the next steps.
Thank you.

15 May 2026
Rated 5 out of 5 stars

Locked my keys in the boot

Lewis can to my rescue when I locked my car keys in the boot, he came out very quickly and many get the keys within 5/10 minutes of him arriving, he was really nice and chatted away, nothing was a bother to him, excellent service from him

15 May 2026

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