SunSpaces Reviews 258

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, highlighting the excellent service received from initial contact through to installation. The product itself, whether a glass garden room, veranda, or sunroom, is frequently described as high-quality, well-engineered, and a fantastic addition to homes, often exceeding expectations. People are particularly impressed with the build quality and the smooth, fuss-free installation process. However, some customers also noted issues with after-sales service, mentioning difficulties in getting problems rectified and experiencing delays in repairs. A few people reported issues with product defects, such as sliding doors coming apart or damaged tracks, and expressed dissatisfaction with the proposed DIY solutions. There were also occasional mentions of communication problems and installation delays.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism, efficiency,... See more

Product

Consumers are highly satisfied with the product, consistently praising its quality and value. Many reviewers... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of products... See more

Service

Customers had positive experiences with service. Many reviewers praised the seamless process from initial... See more

Based on these reviews

Rated 5 out of 5 stars

Sunspace were brilliant from start to finish. Price was so much better than other quotes we had and more for your money, like lighting, reinforced bar so only 2 pillars instead of 3 plus lead flashing... See more

Rated 5 out of 5 stars

Great experience. We went for a standalone glass garden room (Panorama) and it's fantastic! The team at sunspaces were helpful, especially Luke, as we chose what we wanted. The installation team (John... See more

Rated 5 out of 5 stars

We ordered a fixed glass canopy to go across the back of our house having seen a recent installation at one of our near neighbours. They had a great experience with Sunspaces, and so did we. Everythin... See more

Rated 5 out of 5 stars

Veranda installed in rear garden -Oct 2025 Great service! Excellent quality product at a reasonable price, with a 15 year warranty, what’s not to like? From order to installation, Mike at SunSp... See more

Rated 1 out of 5 stars

My glass verandah was installed August 2024 in May 2025 the glass sliding doors came apart & were no longer sliding as they should. I contacted Ben Balding the sales man I initially dealt with he sugg... See more

Rated 1 out of 5 stars

Tracks were damaged and sliding doors on one side are not opening/closing properly. Until this is completed, I cannot employ a specialist company to seal the sunroom and therefore, I cannot use the s... See more

Rated 1 out of 5 stars

You will see if you search back that I wrote the original review in January 2024. We are still waiting for Sun spaces to resolve our issue of flooding and leakage on a major scale. So bad we had... See more

Rated 5 out of 5 stars

We bought a large verandah from sunspaces and the whole experience was excellent from start to finish . Clear communication with sound advice given at initial site visit, followed by several phone co... See more

Rated 5 out of 5 stars

Sunspaces installed glass sides to our veranda that another company had previously installed. Their cost was much less. Excellent survey and arrangements from start to finish. Nothing was too much for... See more

Rated 5 out of 5 stars

Very pleased with our new Vista Sunroom. From the initial sales contact through to the excellent installation team and everything in between we’ve been very happy with Sunspaces. The pricing was com... See more

Rated 5 out of 5 stars

Excellent, quick efficient installation. There were some delays with installation date but communication was very good when this happened. After a couple of years the frame is still looking perfect, w... See more

Rated 5 out of 5 stars

We ordered the ultra veranda as an ex display model . Best decision we ever made . I’d be lying if I said it went without a hitch ( taking a product down without a hitch and then packaging and transpo... See more

Rated 5 out of 5 stars

By far this has been the best company I have dealt with throughout our renovation journey. They were quick to respond, kept updated throughout the process and was kept in the loop at every step from s... See more

Rated 5 out of 5 stars

We are extremely happy with our new veranda which was installed in November. Quality product at a reasonable price with a long warranty period. We were a bit sceptical in the beginning as SunSpace... See more

Rated 5 out of 5 stars

Very professional workmen, always cheerful and approachable, their workmanship was first class. Our sunroof looks fantastic and fits in with our existing building. A high quality product. I can highly... See more

Rated 5 out of 5 stars

Great team who installed the glass room. Sales team and after sales have been communicative and sorted problems that arose quickly This is a great addition to our home with a modern look and feel.... See more

Rated 5 out of 5 stars

From my initial home visit from Dimitar, to final completion the whole experience was seamless, delivery, fitting and site clearance was excellent. I cant recommend this company enough. Well done... See more

Rated 5 out of 5 stars

Good people to deal with, their fitters were really good guys. Welsh, but really nice guys! :) - joke! The quality looks good and the support from their office was also excellent. I would recommend... See more

Rated 5 out of 5 stars

I was very happy with the Sunspace approach right from the start; it always felt authentic, genuine and honest, providing us with all the information we needed to get started and then supporting us fu... See more

Rated 5 out of 5 stars

Starting with Dimitar, the sales/surveyor, who was very efficient, methodical and was able to solve a dilemma that other companies did not want to know. The Installers, Jamie and Chris, were super-e... See more

Rated 5 out of 5 stars

Happy with the product, its installation and the installers, would recommend.

Rated 5 out of 5 stars

Excellent kit, good quality. Everything needed supplied. Excellent delivery team as well. Definitely recommended.

Rated 5 out of 5 stars

We are really pleased with our new verandah roof. The brochure photographs do not do it justice, as it looks so much better in real life. Based on quotes from other Companies, we found it to be e... See more

Rated 3 out of 5 stars

Product is well engineered as made in Germany. However after sales service is practically non existent. Leakage problem due poor sealant compound took 6 months to rectify Last year. Broken lock and... See more

Rated 3 out of 5 stars

A few weeks after the sunroom and decking was installed, the edging of the decking had completely fallen away from two of the steps making it very unsafe. I had reported the issue on numerous occasion... See more

Rated 3 out of 5 stars

The initial contact with Luke from sales was great. However once we had signed up to get a new glass room installed, it all went downhill. We would hear nothing for weeks, then someone would email or... See more

Rated 4 out of 5 stars

Quotation stage brilliant and prompt office dates got moved around the delays but worked hard to fit us in Service on the day was fantastic Did leave behind new unused items I wish they took as no... See more


Company details

  1. Garden Center

Written by the company

Garden rooms and verandas from SunSpaces. Enjoy your outdoor space all year round with our wide variety of stylish garden structures. Installation available nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product , great team

We bought a large verandah from sunspaces and the whole experience was excellent from start to finish . Clear communication with sound advice given at initial site visit, followed by several phone conversations to establish dates and to discuss any modifications . There was a delay mid installation due to the supply company making a mistake with the glass panels . Eventual installation was completed over 3 days by an excellent team of installers who happily worked through wind and rain . Chris Jamie and co did a great job and we are very happy with the result .
Based on our experience you can buy with confidence from this company .

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Vista Sunroom

Very pleased with our new Vista Sunroom.
From the initial sales contact through to the excellent installation team and everything in between we’ve been very happy with Sunspaces. The pricing was competitive and the product itself (the sunroom) seems very good quality and nicely detailed.

1 March 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing experience

A few weeks after the sunroom and decking was installed, the edging of the decking had completely fallen away from two of the steps making it very unsafe. I had reported the issue on numerous occasions but three months later, I am still waiting for them to assess and repair. What I hoped to be a lovely place to sit and relax in has turned into an unsightly view and a hazardous walk to the garden. Whilst I continue to wait for a date for repair, a recommendation to improve their communication skills would not go amiss.

13 October 2025
Rated 5 out of 5 stars

We are really pleased with our new verandah


We are really pleased with our new verandah roof. The brochure photographs do not do it justice, as it looks so much better in real life.
Based on quotes from other Companies, we found it to be excellent value for money and has completely transformed the space. The customer service throughout was fantastic—friendly, helpful, and very professional from start to finish, as were the fitters. I would highly recommend this company to anyone considering a verandah.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional workmen

Very professional workmen, always cheerful and approachable, their workmanship was first class. Our sunroof looks fantastic and fits in with our existing building. A high quality product. I can highly recommend this company.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

From my initial home visit from…

From my initial home visit from Dimitar, to final completion the whole experience was seamless, delivery, fitting and site clearance was excellent.
I cant recommend this company enough.

Well done guys and Thank You.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

brilliant team

what a great bunch of guys new what they were doing had to modify some little bits guttering etc, very nice and great build brilliant. very very happy

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Sunspaces Ultra

We ordered the ultra veranda as an ex display model . Best decision we ever made . I’d be lying if I said it went without a hitch ( taking a product down without a hitch and then packaging and transporting to put it up again adds in extra risk ) however whenever there was a problem I’d get a phone call from Mike to tell me the issue but more importantly the fix . I bought this as a showroom model with some dents and scratches , shower when they took it down I got a phone saying we aren’t happy with the quantity we are reordering some replacement parts . The service we received was outstanding. The finished product when installed is beyond my expectations. Well engineered German veranda and it tells but installed by three hard working installers who again took up the quality baton ,”I can fit it but it’s not quite right “ attitude . Any company can send out an item and it goes up without a hitch and get 5 stars . The true measure is dealing with issues in a professional manner and Sunspaces did just this . Im still excited every time I see it , it’s transformed our garden and created a large useable space . Thank you team

22 January 2026
Unprompted review
Rated 5 out of 5 stars

WE ARE EXTREMELY HAPPY WITH OUR NEW GARDEN VERANDA

Starting with Dimitar, the sales/surveyor, who was very efficient, methodical and was able to solve a dilemma that other companies did not want to know.
The Installers, Jamie and Chris, were super-efficient and went out of their way to ensure that the Garden Veranda was watertight and because the structure was of an awkward size, the guys were very creative in resolving any problems encountered. Both of them deserve an individual 5* rating for their punctuality, cleanliness and inventiveness.
Gerwyn, was extremely helpful and went above and beyond to ensure the delivery was as promised and all of our additional changes were implemented with enthusiasm and care. I will always recommend Sun Space Products, as the quality and pricing is excellent. The 'TEAM' all work as one unit and are therefore very professional, efficient and hardworking and happily give the client what they want.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Veranda 2025

We are extremely happy with our new veranda which was installed in November. Quality product at a reasonable price with a long warranty period. We were a bit sceptical in the beginning as SunSpaces were the cheapest quote of the three we obtained, however they did not disappoint!
Good customer service, particular thanks to the installation team - Kris and his colleague were very professional, efficient and completed the installation in a day,
Would definitely recommend SunSpaces, thank you

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Best company I’ve worked with!

By far this has been the best company I have dealt with throughout our renovation journey. They were quick to respond, kept updated throughout the process and was kept in the loop at every step from sales, to manufacturing and installation.

22 October 2025
Rated 5 out of 5 stars

Veranda

Veranda installed in rear garden -Oct 2025
Great service! Excellent quality product at a reasonable price, with a 15 year warranty, what’s not to like?
From order to installation, Mike at SunSpaces kept me updated throughout the process.
As for installation, the guys were very professional and the task was fast, efficient and fuss free! Delivered and installed in less than 1 day…a new look garden space that can now be used in all weathers
Thank you SunSpaces!

16 October 2025
Rated 5 out of 5 stars

Good people to deal with

Good people to deal with, their fitters were really good guys. Welsh, but really nice guys! :) - joke!
The quality looks good and the support from their office was also excellent. I would recommend them.
Long guarantee gives peace of mind too.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service right from…

Excellent customer service right from the start from the sales team, installation team right down to the guys who came and cleared all the rubbish, couldn’t fault anything, our new sun room has exceeded all my expectations, I’d give Jon and his 2 sons who did the installation a 5 star review!

1 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look