SpareRoom Reviews 

20,922
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting that support teams are quick to resolve technical issues and provide wonderful guidance. Reviewers also appreciate the platform for being very easy to use, making ad creation straightforward and helping them find suitable results quickly. However, some customers also noted challenges with site moderation and felt that dealing with certain user disputes could be handled better. A few reviewers mentioned encountering time wasters or feeling that specific platform features and extra messaging costs made their search process more difficult.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are consistently... See more

User experience

Consumers find user experience to be very positive, highlighting that the platform is easy to use, simple to... See more

Service

Customers consistently note positive experiences with service, highlighting the supportive, reliable, and... See more

Website

Reviewers highlight positive aspects of website, noting that it is easy to use and set up for advertising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more

Rated 5 out of 5 stars

I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more

Rated 5 out of 5 stars

Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more

Rated 5 out of 5 stars

I am new to Spare Room and the help and advice that’s been received has helped me navigate the process. I received a few good enquiries which gave me the confidence to upgrade which I trust will bring... See more


Company details

  1. Real Estate Agency

Written by the company

Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.7

All reviews

(20,922)

1,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'm getting know we're with your…

I'm getting know we're with your company im so unwell im only looking for a room for a mth stay in southshields it's my 70th bday and im desperate to get some where in southshieldss £350 ton£400pcm

15 July 2026
SpareRoom logo

Reply from SpareRoom

Hi Sandra,

Thank you for your feedback. Based on your review and the description in your current wanted ad, it sounds like you may be looking for an event space for a party rather than a residential let.

At SpareRoom, we provide advertising space solely for people looking for or offering residential lets.

Please get in touch with our Customer Service Team on 0161 768 1162 or by emailing customerservices@spareroom.co.uk . We’d like to make sure you’re looking for a residential let and not an event space so we can best support you.

Best wishes,

The SpareRoom Team

Rated 5 out of 5 stars

Outstanding prompt to the point timely…

Outstanding prompt to the point timely response and solution.

A rare thing in modern e-commerce times.

I never leave reviews but was too impressed on this occasion.

Great service from spare room not having a no-reply email which the majority of e-platforms hide behind!

Great service from Ziad a credit to your business. If all your staff don't have this level of prompt no nonsense capability Ziad should be training and managing them!

15 July 2026
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the SpareRoom customer service Abel. He was friendly, professional, and responded quickly to my enquiry. He listened carefully to my concerns, explained everything clearly, and resolved my issue efficiently. It’s refreshing to receive such excellent support. Thank you for providing outstanding customer service—I really appreciate your help and would happily recommend SpareRoom to others.

13 July 2026
Rated 5 out of 5 stars

Great service

Great service! Found x 2 tenants within 1 month. Did pay for the extra visability but worth it!

13 July 2026
Rated 5 out of 5 stars

First time I've used SpareRoom

First time I've used SpareRoom, found it really easy. I only had a basic account but my ad looking for a room worked really well and didnt take as long as I thought it would, thoroughly recommend SpareRoom

11 July 2026
Rated 2 out of 5 stars

Improving the response

For some reason my advert did not attract as big a response as normal. I messaged those whose ads you forwarded to me but many of them were time wasters.Took 5 weeks to find someone suitable.

I will need to improve my ads. I’ve taken video clips but found them difficult to upload. Need to research that.

9 July 2026
SpareRoom logo

Reply from SpareRoom

Hi Mike, thank you for your feedback. We're sorry to hear this! We'd certainly like to help you to get the most out of your account and time on SpareRoom.co.uk.

If you've not done so already, please get in touch with our Customer Service Team using customerservices@spareroom.co.uk, and they'll be happy to assist with your video upload and give tips/advice to help with your advertising! They're available 7 days a week.

Best wishes,

The SpareRoom Team

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