I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times. So tried to delete the account, and even that has so far taken a 5 minute AI bot interrogation which res... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50–60 junk emails every single day, mostly from one company cal... See more
Company replied
Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!! They are asking for a reply vi... See more
Company replied
Woefully inaccurate property price guessing, whatever data you're using is skewed. Identical house next door in the same decorative condition is guessed at £50k less than mine, which is guessed at £... See more
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Company details
About Zoopla
Written by the company
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Contact info
The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- www.zoopla.co.uk
1.4
Bad
4K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely disappointed with Zoopla for…
Extremely disappointed with Zoopla for allowing dodgy agencies to operate under their name and doing nothing to protect customers. It feels like they are covering and supporting unprofessional companies instead of helping people who have been treated unfairly.
1505 LTD Properties Agency has refused to refund my daughter’s £1300 deposit, which is completely unacceptable. They are holding onto money that rightfully belongs to her, causing unnecessary stress and financial difficulty.
We raised this issue expecting Zoopla to take responsibility and investigate properly, but they have shown no real concern or action. A company like Zoopla should not allow agencies like this to continue misleading customers and damaging people’s trust.
I strongly advise everyone to stay away from both Zoopla and 1505 LTD Properties Agency. Be very careful before dealing with either of these house agencies, as customer protection seems to be the last thing they care about.
25 February 2026
Unprompted review
Reply from Zoopla
Hi Diana,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
I can confirm that our Compliance team are investigating the issue and will be in contact with you once the investigation is complete.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
Send me properties via email
Send me properties via email, often nice. Click on the property and it asks me to log in. Show me the property without me logging in please?. Business concept right but awful execution thats why the charge less
26 April 2026
Unprompted review
Reply from Zoopla
Hi Ryan,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Reply from Zoopla
Hi Vas,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Extremely Bad Experience
Extremely Bad Experience, They do not have the time to speak to you, they only take a second and tell you " the property is on hold, will call you back" then the property still remains in lettings for weeks and weeks.
I don't even think they get in touch with the landlord they just lie to you.
Just because they want to earn pay for themselves but they do not want the landlord to make any money, the property just stay remaining on the lettings.
And their job just carries on getting money. Nothing applies to our own British citizens anymore.
If you want Rich people just say so,
So we know where we are looking.
You only contact the landlord if a rich person comes up.
From my experience it's True.
THEY ONLY WANT TO HELP RICH PEOPLE,
13 April 2026
Unprompted review
Reply from Zoopla
Hi Elena,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
They got the EPC rating wrong on my…
They got the EPC rating wrong on my house (when rightmove and on the market got it right), when I informed them they said it couldn't be changed. Absolutely useless
17 April 2026
Unprompted review
Reply from Zoopla
Hi Fraser,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Personal details
I think this is bad to ask people personal details before you can even view a property
Then you hear nothing and eventually see the property is let obviously they decided you weren’t worthy or squeaky clean bad treatments why not let us view then if we want to go foreword to let property get those details then / I feel like I’ve told so many people our details & has made me unhappy
9 April 2026
Unprompted review
Reply from Zoopla
Hi Andrew,
Thank you for your review. We're sorry to hear of your experience with agents through the website.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent. We recommend you contact the agent via the phone on their advertised number as they do receive many responses to their listings. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
Many thanks,
Zoopla Support
Useless filters
I believe Zoopla should work on their filters or start policing more strict listings. Every time I search for a flat to rent I exclude shared properties, student properties and retirement homes as I am completely not interested in those. Yet every time, without fail, I get excited about checking property with fitting rent only to find out it's a shared one/only for students/retirement homes when I click into it. What is the point of having filters if they don't work and make your search longer than you wanted because you have to click into every interesting property to find out if it's a shared one?
6 April 2026
Unprompted review
Should get 0 stars
Should get 0 stars
What an utter joke!, be it the mobile app or the zoopla website, no matter what time of day, it simply doesn't work!
Amazing update guys, way to lose thousands of potential customers.
Rightmove here I come........
2 April 2026
Unprompted review
Reply from Zoopla
Hi Ken,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla underprice our property
Zoopla underprice our property, even when the prices were high. Now their prices have dropped even more and they haven’t valued the property. Their valuations are incorrect. I would not trust them at all.
27 March 2026
Unprompted review
Reply from Zoopla
Hi Melissa,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Highly inaccurate valuations
Zoopla’s house prices on there web site are so inaccurate it’s ridiculous. It’s all a big con to try to get you to contact them.
25 March 2026
Unprompted review
Reply from Zoopla
Hi Neil,
Thank you for your review. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Incredibly irritating and repetitive ad…
Incredibly irritating and repetitive ad campaign. I was regularly consulting Zoopla, but after this campaign I reconsidered and will be looking for a different site.
22 March 2026
Unprompted review
Reply from Zoopla
Hi Petia,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Wrong property & wrong websites
Just awful & I have tried to cancel them by calling them but it's really difficult A WASTE OF TIME!
USE their competitor.
I tried to complete their online form to reply to an email about a property but it JUST WOULD NOT WORK...AND no-one to complain to!
27 February 2026
Unprompted review
Reply from Zoopla
Hi Allan,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
If you need to know - Don't ask Zoopla
If you need to know - Don't ask Zoopla.
There information is out of date, which is misleading and misinformatiom.
There are 3, 633 negative reviews on Zoopla, which should be indication enough.
I emailed them over a week ago and still haven't received a reply.
Remember - Don't ask Zoopla
9 February 2026
Unprompted review
Reply from Zoopla
Hi Sandie,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
DON'T give them your email!
I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times.
So tried to delete the account, and even that has so far taken a 5 minute AI bot interrogation which resulted in... an email asking me to subscribe to another part of Zoopla in order to delete my account. Minus 5 stars. Untrustworthy and wasting my time. Don't think I've ever done a Trustpilot review before, but Zoopla has annoyed me THAT MUCH!
11 February 2026
Unprompted review
Reply from Zoopla
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
I would score this minus if I could
I would score this minus if I could, set up a payment plan for reduced payments for 3 months, then demanded I pay the missing payments as soon as the plan had ended and gave me a default notice for it. Keep well away from this con artist company, I will be contacting my MP and escalating my complaint, treated very poorly in deed
9 February 2026
Unprompted review
Reply from Zoopla
Hi James,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Little to comment except lack of suggested reasons for property drastic price drop
Little to comment, except REASONS for property prices fluctuating not always clear,certainly in the case of Eastbourne recorded a 10.4 per cent fall in average house prices between July 2024 and July 2025, the largest drop of any area in England.
Property Buyers Today conducted the study using HM Land Registry data and found that the average house price in Eastbourne fell from £271,545 in July 2024 to £243,181 in July 2025.
This constitutes a loss of £28,364!??-perhaps Zoopla could elaborate?
2 February 2026
Unprompted review
Reply from Zoopla
Hi Angus,
Thanks so much for leaving us a 4 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
You have under valued my property
You claim my flat 3 saxon park was on sale for £52,000 2023
It was for £62,000. I bought it 2023 now try to sell, so very annoyed ! As I have also spent thousands on my flat as well.
6 January 2026
Unprompted review
Reply from Zoopla
Hi Coriene,
Thank you for sharing your feedback with us and we're sorry to hear that you're not receiving the information that you have requested.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Your website is absolute piece of crpp
26 January 2026
Unprompted review
Reply from Zoopla
Hi Tahir,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Not the happy Zoopla that I remember from years ago.
Sorry to say that the whole experience of advertising with Zoopla this time has been unpleasant and unproductive. The 'gotcha' auto-renew is a disgraceful way to do business and I thought it had been banned - it wouldn't take much for Zoopla to ask their customers if they actually want to renew.
23 January 2026
Unprompted review
Reply from Zoopla
Hi Jonathan,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Insufficient data to provide valuation!
Inputted postcode into zoopla website to establish current value of house with a view to understanding current local market. In order to do this I had to give my email address, name etc. Result was they had insufficient information to provide an estimated valuation yet they took my personal information. The website confirmed the price we paid for the address some 8 years ago, yet were unable to determine the current estimated value! For my needs, a complete waste of 5 minutes and I won’t be using or recommending Zoopla to anyone.
13 January 2026
Unprompted review
Reply from Zoopla
Hi Jamie,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
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