Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.
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See what reviewers are saying
Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more
Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more
Company replied
Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more
Company replied
Company details
Written by the company
With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.
Contact info
Telford way, NN16 8UN, Kettering, United Kingdom
- 020 3983 6207
- info@rugmasters.co.uk
- www.rugmasters.co.uk
Cheap quality.
The rug i purchased constantly shreds. I emailed the company about it, but they are not interested. 30-day returns policy and that includes faulty items apparently. They definitely do not know consumers' rights. I paid £120 for a rug that will be bald in a couple of months. I definitely would not buy from again.
16 March 2022
Pleased with item
Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are rolled the other way to prevent this. Also did not receive a dispatch confirmation/delivery date e-mail, this would have been appreciated. Overall, happy with service and would order again.
16 March 2022
We haven't received our order
We haven't received our order. We were advised after a week that the rug chosen from the website wasn't actually available.
12 March 2022
This rug is good quality and nice colour
11 March 2022
Excellent service ,rug is great quality…
Excellent service ,rug is great quality and bargain price 100 % recommend
8 March 2022
Price appled
Very pleased with my rug it arrived right on time even knew drivers name. Price good and discount for first timer, will use again when I next change colour scheme thank you
5 March 2022
Fantastic quality and great value.
Lovely product, very good quality and good value. Fast delivery, would definitely buy from again.
17 February 2022
Speedy delivery
Speedy delivery, happy with rug.
One star deducted as I didn’t get email acknowledgement of my order, but did get immediate response when asking for confirmation they had received it.
16 February 2022
Excellent rug
Excellent rug, great quality, good price and delivered earlier than expected
14 February 2022
had these mats before really lovely and…
had these mats before really lovely and hard wearing 1st class
13 February 2022
Very nice and very good...thank you
13 February 2022
So I ordered a rug
So I ordered a rug, it came and they had sent me the wrong colour. Contacted them via webmail, they asked for proof - pictures sent. So now I have to wait for their couriers to pick up the incorrect item, then have to wait for their warehouse to process the return and THEN I have to wait for them to contact me once this has been processed to arrange delivery of the correct item. So I have to sit here and wait weeks for them to sort out THEIR ERROR. No thank you, I'll just have a refund (once they have collected and processed, however long that takes) and order from elsewhere. Shame as the rug looked lovely but shocking customer service, wouldn't order from them again.
11 February 2022
Unprompted review
No return policy
7 February 2022
Another great rug and quick service
Another great rug and quick service. The rugs are good quality and at an amazing price 👏
7 February 2022
Very nice rug very quick delivery looks…
Very nice rug very quick delivery looks nicer than pucture thank you
6 February 2022
Lovely rug 🤩 and good thickness will…
Lovely rug 🤩 and good thickness will definitely buy off you again
6 February 2022
l really like my rug great looking and…
l really like my rug great looking and show it to my family will really buy again
2 February 2022
Love our rug with the leapord print on…
Love our rug with the leapord print on it would recommend rug master
2 February 2022
Unprompted review
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