Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more
Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more
Company replied
Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more
Company replied
Company details
Written by the company
With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.
Contact info
Telford way, NN16 8UN, Kettering, United Kingdom
- 020 3983 6207
- info@rugmasters.co.uk
- www.rugmasters.co.uk
Sam was amazing from start to finish
Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.
3 March 2025
Unprompted review
I’m very happy with my rug
I’m very happy with my rug, and love the colours, good quality, got a weight to it, so doesn’t move, had so many likes from my friends,
16 June 2023
I love Rug Masters
I love Rug Masters. I've ordered Rugs from here on more than one occasion. There is so much variety you can't go wrong. Delivery is fast and the rug quality is 100% They sell all kinds of Rugs, Runners, Bath Mats etc. What are you waiting for? There's no harm in looking! Once you've purchased here you won't go anywhere else. I haven't!! Thank me later 😁
31 May 2023
First class quality love their rugs…
First class quality love their rugs made beautiful first class service
23 May 2023
Goods as described and quick delivery
20 May 2023
Very reasonable prices
Very reasonable prices, easy to order and arrived in 3 days. Rug was really good quality at a great price. Will definitely use this company again and recommend to others.
23 May 2023
Great buy n service
5 May 2023
Rug is exact like in the picture. Delivery within 2 to 3days. Very happy with the product.
Very happy with the product.
11 April 2023
New rug
Very quick delivery and the rug is nice and fluffy just like the picture on the Internet.
1 April 2023
Hallway runner's.
Ordering was easy, delivery was fast, and quality and design was excellent of the hallway runner's, 10/10 for quality and service.
21 March 2023
Rug is exactly as pictured .
Rug is exactly as pictured , looks and feels amazing , delivery was prompt , very happy customer .
25 March 2023
Lovely rug thanks
17 March 2023
Lovely Persian rug
Bought a lovely Persian rug from this company, delivery was on time and highly recommended
12 March 2023
10 stars
If i could give this company 10 stars I would, from ordering to delivery was very simple. I made a mistake when ordering and customer service went out of their way to rectify. So on the experience, I'd highly recommend them
16 February 2023
I place an order with full payment and…
I place an order with full payment and was waiting to receive my order. Received an email, saying that the driver was unable to deliver. My order was cancelled and refunded with no rescheduled delivery and I went back to Rug master to order the same item but was out of stock. Am very disappointed
13 March 2023
Communication amazing
Communication amazing, nothing is too much trouble. Highly recommended
25 February 2023
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
This company is excellent description…
This company is excellent description of rug perfect quick delivery beautiful looking rug company is truthful of product excellent service
8 February 2023
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
Easy to order and quick delivery time
10 January 2023
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
The rug is a great design and I bought…
The rug is a great design and I bought it to complement a previous purchase. I had one small thing to resolve and customer service were prompt and helpful.
26 January 2023
Reply from Rug Masters
Thank you for taking the time to leave us a review, we look forward to seeing you again as our customer soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.