Chillme Reviews 352

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that sofas are comfortable, well-built, and often exceed expectations in appearance and durability. Many people highlight the excellent delivery service, describing it as smooth, efficient, and professional, with drivers often going above and beyond by assisting with assembly and even removing packaging. The staff is frequently commended for their helpfulness, kindness, and clear communication, making the overall service experience exceptional. However, some customers also noted issues with product quality, reporting that some sofas were poorly made, with materials coming apart shortly after delivery. A few people mentioned that the sofas were uncomfortable and felt flimsy, questioning their longevity. Concerns were also raised regarding the review process.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the quality, comfort, and design... See more

Quality

Clients share positive opinions on quality, frequently highlighting the exceptional craftsmanship,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and friendliness. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

My new sofa arrived today and I'm honestly so impressed. The delivery was smooth, the packaging was secure, and it came in perfect condition. The moment I sat down, I knew it was exactly what I wanted... See more

Rated 5 out of 5 stars

Just one word: EXEPTIONAL Great service, fast communication and perfect delivery. We made the mistake of ordering from Amazon as we weren’t sure about the company it self (loads of scam around),... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with support and services form Chillme team. Little longer time for delivery but we been updating about that. Sofa incredible cozy and quality top level. We truly appreciat... See more

Rated 5 out of 5 stars

I wanted to find out more about some of the sofas offered by the store, so I called them on several occasions and spoke to Darius. I was indecisive about picking the right sofa, hence the multiple cal... See more


Company details

  1. Sofa Store

Written by the company

ChillMe is a UK-based furniture brand specialising in modern sofas, corner sofas, and sofa beds designed for everyday living. Our collections combine contemporary design with practical features such as storage, sleeping functions, and adjustable comfort — making them ideal for real homes, not just showrooms. We focus on creating stylish, comfortable furniture that fits seamlessly into UK lifestyles — whether you’re furnishing a compact flat or a large family living room. With a wide range of fabrics, colours, and configurations available, every sofa can be tailored to suit your space and personal style. At ChillMe, comfort and durability come first. Our sofas are built using quality materials and designed for daily use, offering long-lasting support, easy functionality, and reliable performance. From corner sofa beds with storage to modern electric reclining designs, we aim to deliver furniture that works as beautifully as it looks. We pride ourselves on a personal, customer-focused approach. As a growing UK brand, we work closely with our customers to provide clear communication, flexible options, and a smooth delivery experience from order to installation. With UK-wide delivery and a carefully curated range of modern designs, ChillMe helps you create a comfortable, stylish living space that truly feels like home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

352 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love my new sofa

I love my new sofa. Looks great in my apartment and the service was incredible. Liaised with a real person over Whatsapp to sort the whole delivery. And the guy who delivered it was so nice and helpful. I got the Il Divo. Love it!

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

Avoid Avoid Avoid ! SCAMMERS !! BEWARE!
Do NOT ORDER from this company they deliver faulty broken scraped ripped sofas and then when you send pictures and complain they have the audacity to say they want to sent someone to come and inspect it at your house 🤣🤦🏽‍♀️🤬 they havnt fixed replaced or refunded ive been chasing for weeks Started proceedings to get my money back !! PLEASE DONT BUY FROM THEM
!!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

This company is getting it right...

This company is getting it right! Friendly and communicative customer service from start to finish which really eased my initial anxiety at buying from an online store. Delivery was much easier than expected, and the driver put my sofa together quickly while we had a chat. An absolute pleasure to hear the enthusiasm he has about his company, especially as he was still out delivering at 7pm on a Saturday over the bank holiday weekend. Great quality sofa too, the only company who had what i wanted at a reasonable price. Highly recommend you give them a try.

4 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your amazing review!

We’re thrilled to hear your experience put your mind at ease and that everything — from communication to delivery — went smoothly. It’s great to know our driver made the experience even better and shared that passion with you.

We’re so glad you found exactly what you were looking for at a great price. Your recommendation means a lot — thank you for your support!

Rated 5 out of 5 stars

Very good quality and the personal very…

Very good quality and the personal very helpful I highly recommend for everyone

4 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your kind review!

We’re delighted to hear you’re happy with the quality and found our team helpful. Your recommendation means a lot — we truly appreciate your support!

Rated 5 out of 5 stars

New sofa delivery

New sofa delivery, brought into my flat, and assembled in minutes. Great service from the driver.

4 April 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your kind review!

We’re delighted to hear the delivery and assembly were quick and smooth, and that our driver provided great service. Your support means a lot to us!

Rated 5 out of 5 stars

Absolutely delighted with my new sofa…

Absolutely delighted with my new sofa bed! The quality is exceptional—stylish, comfortable, and perfect as both a sofa and a bed.
The delivery driver was fantastic: punctual, professional, and very careful. He assembled everything quickly and neatly, making the whole process effortless. Truly a 5-star experience!

29 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your amazing 5⭐ review!

We’re thrilled to hear you’re delighted with your sofa bed — stylish, comfortable, and perfect for both uses. It’s great to know the delivery was punctual, professional, and made everything effortless.

Your kind words truly mean a lot — thank you for your support!

Rated 5 out of 5 stars

Easy to order via website

Easy to order via website. The sofa bed is well made. Strong and a beautiful colour.
I am really pleased with it. So comfortable to sit on.

Delivery driver was nice and friendly. Set up sofa with ease.

30 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re delighted to hear the ordering process was easy and that you’re pleased with your sofa bed — strong, comfortable, and a beautiful colour.

It’s great to know the delivery and setup went smoothly too. We truly appreciate your support!

Rated 5 out of 5 stars

Great sofa

Sofa arrived today and looks great! Very good service start to finish too with great customer service.

29 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re delighted to hear your sofa looks great and that you had a smooth experience from start to finish. It’s wonderful to know our customer service met your expectations.

We truly appreciate your support!

Rated 5 out of 5 stars

Quick assembly

Quick assembly, driver is very nice and chatty. Hassle free experience. If you are thinking of buying a sofa! This is perfect!

28 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re thrilled to hear you had a hassle-free experience and that the delivery and assembly went smoothly. It’s great to know our driver made it even more enjoyable!

We really appreciate your recommendation — thank you for choosing us!

Rated 5 out of 5 stars

Great customer service from…

Great customer service from dariuz,professional and qucikly did the job he had to do very polite and very respectful

22 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your kind review!

We’re delighted to hear Dariusz provided professional, quick, and respectful service. Your kind words mean a lot — we truly appreciate your support!

Rated 5 out of 5 stars

Really pleased with this sofa overall

Really pleased with this sofa overall. The fabric feels high-quality and durable, with a nice texture. It’s comfortable and practical, especially with the bed and storage feature. What also stood out was the customer service — you can tell it’s a smaller team, and communication felt personal, responsive, and genuinely helpful throughout the process.

17 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your thoughtful review!

We’re delighted to hear you’re pleased with your sofa and that the quality, comfort, and practicality stood out — especially the bed and storage features. It also means a lot that you appreciated our customer service and personal approach.

Your kind words truly mean a lot to us — thank you for your support!

Rated 5 out of 5 stars

Just had my dallas corner sofa bed…

Just had my dallas corner sofa bed delivered. The delivery was great, It was assembled quickly and professionally and the sofa is amazing. This thing is very solidly built and looks great. Would highly recommend.

17 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your fantastic review!

We’re thrilled to hear you’re loving your Dallas corner sofa bed and that the delivery and assembly were quick and professional. It’s great to know you’re impressed with the build quality and look.

Your recommendation means a lot — thank you for your support!

Rated 5 out of 5 stars

Dallas corner beautiful sofa delivery…

Dallas corner beautiful sofa delivery was efficient and the delivery guy was really nice and helpful ordering through Amazon

1 March 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re delighted to hear you’re enjoying your Dallas corner sofa and that the delivery was efficient with a helpful and friendly driver.

We really appreciate your support and hope you continue to love your sofa!

Rated 5 out of 5 stars

Order made and delivered within a week

Order made and delivered within a week. Great communication, great customer service overall great experience!!! My new sofa too!

28 February 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your fantastic review!

We’re thrilled to hear your order arrived within a week and that you had a great experience from start to finish. It’s wonderful to know you’re happy with your new sofa too!

We really appreciate your support!

Rated 5 out of 5 stars

We got a sofa delivered today and the…

We got a sofa delivered today and the delivery driver Dariusz was of excellent help and he was very friendly and helpful I would recommend for anyone to buy sofas from this place.

26 February 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your lovely review!

We’re delighted to hear your delivery went smoothly and that Dariusz was friendly and helpful throughout. Your recommendation means a lot to us — we truly appreciate your support and hope you enjoy your new sofa!

Rated 5 out of 5 stars

Sofa delivered and assembled

Sofa delivered and assembled. Delivery was great as well and quick. Recommended.

25 February 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your kind review!

We’re delighted to hear the delivery and assembly went smoothly and quickly. Your recommendation truly means a lot — we really appreciate your support!

Rated 5 out of 5 stars

very good experience when the sofa…

very good experience when the sofa arrived. I am happy with the sofa, it is very comfortable and looks very nice.

20 February 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your kind review!

We’re delighted to hear you had a great experience when your sofa arrived and that you’re happy with how comfortable and stylish it is. Your support means a lot to us — thank you!

Rated 5 out of 5 stars

Fantastic sofa

Fantastic sofa, beautiful material, I loved the way it looked, when I came across it on Amazon, wanted to see other options, so I found their website and ordered from them directly. Way more choices of colours and fabrics to suit any taste. It took just under 3 weeks for delivery, but communication was great and the whole experience was worth the wait. Overall very pleased with my purchase, Dariusz was 100% on it, assembling it for me, would highly recommend!🌟🌟🌟🌟🌟

21 February 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your amazing 5⭐ review!

We’re thrilled that you found us directly and were able to explore the full range of colours and fabrics — having more options to suit your taste is exactly what we want for our customers. We’re also so glad that communication throughout the delivery process kept everything smooth, and that Dariusz made assembly quick and hassle-free.

It’s wonderful to hear that the whole experience was worth the wait, and your recommendation truly means a lot to us. Thank you again for choosing us!

Rated 5 out of 5 stars

Delighted with my purchase from…

Delighted with my purchase from Chillme.Not only was the delivery lightning-fast, but the communication with both the seller and delivery personnel was impeccable. They delivered exactly as promised, and the sofa itself is not only comfortable but also spotless. Couldn't be happier with my experiencexxx

20 February 2026
Unprompted review
Chillme logo

Reply from Chillme

Thank you so much for your glowing review!

We’re thrilled to hear you’re delighted with your Chillme purchase. It’s great to know that the delivery was fast, communication seamless, and that your sofa arrived spotless and comfortable.

We really appreciate your kind words and are so happy we could make your experience such a positive one!

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