Rug Masters Reviews 285

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.

Rated 4 out of 5 stars

Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more

Rated 4 out of 5 stars

Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more

Company replied

Rated 5 out of 5 stars

Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more

Company replied

Company details

  1. Rug Store

Written by the company

With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service great price and highly recommend

I ordered 2 rugs and one I ordered the wrong size my mistake. This was no problem and the order was cancelled and refunded. I ordered the right size and I was not disappointed both rugs are gorgeous and much better in real life than in the pictures and great value for money. Very very pleased with purchases and I will order again in the future and definately will be recommending to friends and family 5 stars well deserved.

1 February 2022
Unprompted review
Rated 1 out of 5 stars

Awful!

Tried to send a rug back by ringing the contact number over 20 times with no answer, send emails with no answer. Awful website. Now stuck with a rug I have no use for.

9 January 2022
Rated 5 out of 5 stars

Really happy with my new rug

Really happy with my new rug! It’s beautifully soft and looks great! Well worth the money and my Hoover is loving it too! (I have a shark hoover that doesn’t like some rugs/carpets). Fast delivery too. Many thanks to you. Order number 4485 Donna.

19 December 2021
Unprompted review
Rated 5 out of 5 stars

I ordered quite a few rugs from here…

I ordered quite a few rugs from here and they were cheap, I wasn't expecting them to be as good quality as they were for the price! I'm extremely happy with them and as soon as I can find another space I'll be ordering again. Great service. Highly recommended.

11 November 2021
Rug Masters logo

Reply from Rug Masters

Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services

Rated 5 out of 5 stars
Rug Masters logo

Reply from Rug Masters

Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Thank you for your speedy delivery and…

Thank you for your speedy delivery and I was pleased with my purchase

11 November 2021
Rug Masters logo

Reply from Rug Masters

Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services

Rated 5 out of 5 stars

Ordered a rug from this amazing…

Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a replacement that arrived in 2 days! Perfect finishing touch to my front room 💗

6 November 2021
Unprompted review
Rug Masters logo

Reply from Rug Masters

Thank you for your feedback! We really appreciate you taking the time to leave us a good review. We are happy to know you’re pleased with your order and had a good experience with us.
We hope to see you again as our customer in the future!
Kind regards,
Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look