Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.
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See what reviewers are saying
Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more
Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more
Company replied
Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more
Company replied
Company details
Written by the company
With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.
Contact info
Telford way, NN16 8UN, Kettering, United Kingdom
- 020 3983 6207
- info@rugmasters.co.uk
- www.rugmasters.co.uk
Great service great price and highly recommend
I ordered 2 rugs and one I ordered the wrong size my mistake. This was no problem and the order was cancelled and refunded. I ordered the right size and I was not disappointed both rugs are gorgeous and much better in real life than in the pictures and great value for money. Very very pleased with purchases and I will order again in the future and definately will be recommending to friends and family 5 stars well deserved.
Great product, thank excellent customer service
The rug is lovely, well made. It was delivered before expected and with great care. The website was easy to use. The company kept in touch they even had a tracker so we could see where deliveries were up to.
Very good service
Very good service , good quality carpet .
Very quick delivery. No problems at all .
Rug was not like the photo when arrived
Awful!
Tried to send a rug back by ringing the contact number over 20 times with no answer, send emails with no answer. Awful website. Now stuck with a rug I have no use for.
Got exactly what I ordered and am very…
Got exactly what I ordered and am very happy with it.
Lovely rug for nursery
Lovely rug for nursery . Speedy delivery and very helpful customer service .
Really happy with my new rug
Really happy with my new rug! It’s beautifully soft and looks great! Well worth the money and my Hoover is loving it too! (I have a shark hoover that doesn’t like some rugs/carpets). Fast delivery too. Many thanks to you. Order number 4485 Donna.
Never have I had a bad experience in…
Never have I had a bad experience in any way quality for money delivery ace
I bought 2 rugs from here decent price…
I bought 2 rugs from here decent price fast delivery very happy with my purchase 😊
Excellent I love my new rug it…
Excellent I love my new rug it compliments our room really well
Fast delivery excellent product
Will be back for more rugs
Love the rugs I received
Love the rugs I received. Has a little mishap with delivery but they resolved problem with resending promptly. Happy with service.
5 star Tiger rug
Beautiful design and excellent quality for the price, might get another soon! 👍
I ordered quite a few rugs from here…
I ordered quite a few rugs from here and they were cheap, I wasn't expecting them to be as good quality as they were for the price! I'm extremely happy with them and as soon as I can find another space I'll be ordering again. Great service. Highly recommended.

Reply from Rug Masters
Thank you for your speedy delivery and…
Thank you for your speedy delivery and I was pleased with my purchase

Reply from Rug Masters
Ordered a rug from this amazing…
Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a replacement that arrived in 2 days! Perfect finishing touch to my front room 💗

Reply from Rug Masters
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