Rug Masters Reviews 285

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sam was amazing from start to finish. He was able to restore a stained rug for a very reasonable price would definitely use again.

Rated 4 out of 5 stars

Happy with item received, looks lovely in our daughters' playroom. The rug was received rolled so the underside is outwards, so it took a little while and effort to uncurl - would recommend they are r... See more

Rated 4 out of 5 stars

Customer services are spot with any problems. The only negative thing is they use Hermes, which have to be, without doubt the shittest courier company I have ever had the misfortune of dealing with. H... See more

Company replied

Rated 5 out of 5 stars

Ordered a rug from this amazing company. Hermes messed up and lost it. The team was so good opening a case with hermes looking into the investigation and keeping in contact with me. They sent me out a... See more

Company replied

Company details

  1. Rug Store

Written by the company

With a wide selection of Area Rugs, Runners, Stair Runners, Mats, Kids Rugs & Play Mats & More. You can find your dream Rug at an affordable price. Now accepting Paypal Credit & Clearpay so you can spilt your payment, interest free. Free UK Mainland Delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful

Kitchen rug fits great, lovely to be able to buy it by footage.
The 2 shaggy rugs for the room and hall look very expensive and thick, very pleased with purchase

7 June 2022
Rated 5 out of 5 stars

Beautiful blue runner

I was after a blue runner for my kitchen and happened to find one at Rug Masters. When I received it, I was happy with the quality and size. The rug was very reasonable and it was delivered very quickly.

22 May 2022
Rated 5 out of 5 stars

Quick, efficient and reasonable prices

I'm absolutely over the moon with my new rug it's gorgeous, received it quite quickly too, would definitely recommend using this company, prices are really reasonable and the rugs are beautiful

15 May 2022
Rated 3 out of 5 stars

Today

Nice rug until you hoover it and it all gets sucked up and breaks your hoover. Thought it was well made then next thing you know your rug has alopecia after being hoovered.

15 April 2022
Rated 5 out of 5 stars

Great rug

Great rug, great service and fast delivery. Would highly recommend.
Rug is fantastic quality and looks amazing

30 March 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look