I've bought a lot of items (parts, accessories, clothing) from Planet X over the last few years,most recently an MTB helmet. Everything has been good quality. Customer service is excellent and deliv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although I make my purchases when there is a sale or special offers the components/clothing/shoes I have ordered are all excellent. The orders are fulfilled quickly, efficiently and all queries dea... See more
Planet X generally responds promptly and does their best to answer questions thoroughly. At times, responses can be a bit short, but overall they’re very helpful and make an effort to address concerns... See more
I always get great service from Planet X . My latest order was 2 Carnac short sleeved base layers which are keeping me snug and warm this winter . The fit is superb and the quality is great for the... See more
Company details
About Planet X
Written by the company
Founded in Sheffield, England over a quarter of a century ago, Planet X is an award winning, proudly independent employee-owned firm, which is run by riders, for riders. We offer class-leading products at unbeatable prices.
We design and build Planet X, On-One and Titus products, and sell over 10,000 bicycle products worldwide.
From the wonderful that you want to the weird you never knew you needed, we've got a diverse selection of brands and a collection of vintage stock you will not find on any other website.
Contact info
United Kingdom
- service@planetx.co.uk
- www.planetx.co.uk
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
After care too
Very good experience contacting Planet X customer services over a broken clip on a cheap helmet, bought a while ago.
I had very fast response via email and this lead to me making an order for the part at a reasonable cost.
This isn't the first time their customer services have helped.
Highly recommended
20 August 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Great never have any issues when I…
Great never have any issues when I order. Always arrives without damage. Quite often same day dispatch of ordered earlier in day of not comes as next day dispatch
18 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Great service as always
14 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Outstanding service
Would like to praise the staff at Planet X particularly Ben and Dan. The customer service is exceptional. They went to extraordinary lengths to help me out with an issue and their communication is first class. My wife and I have both bought gravel bikes from them and they have been fantastic we love them. Can’t recommend these guys highly enough they will give you the very best service
26 August 2025
Unprompted review
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Reply from Planet X
Hi James
Thank you for your review! We’re glad you found a great deal and that your order was dispatched quickly. Classic Planet X indeed — we appreciate your support!”
Reply from Planet X
Hi Mark
Thanks for your review! We’re glad you found the ordering process easy and the delivery smooth. We really appreciate your support.
Reply from Planet X
Hi Neil
Thank you for your kind words! We’re thrilled you’re happy with the fast delivery, service, and prices. We really appreciate your support!”
Very good deals on the sale and came to…
Very good deals on the sale and came to the north of scotland as quick as they said and everything is high quality
14 August 2025
Reply from Planet X
Hi
Thank you for your feedback! We’re delighted to hear you enjoyed the sale deals and that everything arrived quickly and in great quality, even up in the North of Scotland. We really appreciate your support!”
Very inexpensive and ok quality helmet
Very inexpensive an ok/decent quality helmet in striking white gloss.
Unfortunate that the size XL was more like a M and nowhere near fitted
However, not sending it back as the pads fit my fox flux perfectly which was in need of them so I'm happy.
Fast delivery and great communication.
Wish there were were more sunglasses and other items to chose from as planetx isn't what it was. Seems on the up again now.
19 August 2025
Reply from Planet X
Hi Andy
Thank you for taking the time to share your feedback! We’re glad to hear you were happy with the fast delivery and communication, and that the pads were useful for your Fox Flux. We appreciate your comments on sizing and product range—we’re always working to improve, and it’s great to hear you feel we’re on the up again. Hope to serve you again soon!”
Reply from Planet X
Hi Mark
Thank you for your feedback! We’re delighted you’re happy with the product and the quick delivery. We appreciate your support!”
Great value,always prompt delivery.
18 August 2025
Reply from Planet X
Hi Richard
Thank you for your kind words! We’re delighted you’re happy with the value and our reliable delivery. We look forward to serving you again soon.”
Reply from Planet X
Hi Cuban
Thank you for your lovely feedback! We’re so pleased you’re happy with the products, value, and speedy delivery. We really appreciate your support!”
Goods arrived within 2 days of order
Goods arrived within 2 days of order. Quality of product good for the money.
18 August 2025
Reply from Planet X
Hi Tom
Thank you for your feedback! We’re delighted to hear your order arrived quickly and that you’re happy with the quality. We appreciate your support and hope to serve you again soon
This company is great!
Amazing team- incredibly fast and kind service. Lightning fast shipping and great packaging!
Highly recommended
18 August 2025
Reply from Planet X
Hi Stir
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team and service. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Great prices and offers always on and…
Great prices and offers always on and always deliver in quick succession great service
18 August 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Good customer service and communication.
18 August 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
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