MONOQI.com 

I've only shopped with MONOQI once but overall the experience was a good one. I picked up some awesome items from their Spring sale at really good prices (I don't mind having to log in to see the prices).

When the items arrived I was very pleased with them bar one which was damaged slight on transit/the factory. I emailed MONOQI & almost immediately received a response offering a discount to the purchase price. As the damage was minor & I would be able to patch it up myself I accepted this & they refunded me immediately. All in all great products & good after sales service.

Given they ship from Germany I'm not sure what would have happened if I had wanted to return the item however.

Shopping on Monoqi can be a bit deceptive - they shout very loudly about thier discounts, but I have often found that the products they feature are available for cheaper almost EVERYWHERE else, including direct from the manufacturer, so often their stated discount from the RRP seems to be a little inaccurate. Their postage charges are consistently very high, and more recently when I have seen something that I like it has transpired that they will ship it to most European countries except the UK for some reason - I have to go halfway through the checkout procedure to find this fact out too! The products are often interesting, the concept good and the email marketing effective, but by making them so hard to buy I'll stop bothering to come back soon I think!

I was excited about some of the products available on this website, and it seemed a good opportunity to get something new and unusual. Unfortunately I also experienced the same terrible customer service as another reviewer. Having tried to purchase a pair of shoes I found that my order confirmation showed a different size to the one I required. I emailed the company immediately and they replied to say that my size was not in stock so I asked for a different style otherwise I would wish to cancel my order (I had also ordered something of small value). The next response was ignoring my request for the other shoe style and to partially refund me. The issue with the latter point is that the delivery charge is fairly substantial and not worth it for the smaller item I purchased. I was told that I couldn't cancel the rest of the order as it was too late and I would have to arrange a return myself. Throughout all of this they refused to call me when I requested it to resolve the situation. They are in Germany and I do not want to spend lots of money on international calls when it is their error.

I wrote an email back explaining my disappointment on how they have handled this and asked again about the alternative shoe style and they haven't even bothered to reply! I've never experienced anything like it.

I joined the site ordered a beautiful piece of furniture and took advantage of a great "joining perk" - a 100Euro voucher on large sales. Payment was processed. Later that day, since this was a large amount from a new vendor, my credit card company fraud detection department informed me that they had placed a hold on the sale. I contacted the credit card company and released the funds. I never heard anything from Monoqi about this, checked my account and the order status remained on "processing" days passed and the order status didn't change. So I called Monoqi to check and was told that they never received the funds and just cancelled the oder without ever telling me. When I asked why they never contacted me, they just said "it's a problem with our I.T. department, sorry". Regardless, I was out of luck the bed was no longer and goodbye.
I was so shocked I never even thought about the lost "joining perk" voucher which I used up. So after scrambling to find another bed - we're moving from the states to Berlin and need to buy everything for our apartment and NEED a bed to sleep on, I called back a few days later to inquire about the lost voucher.
A different but equally indifferent "customer support" person told me "sorry the offer is expired" in other words "tough luck".
Monoqi - you may have great products and everything I did receive (when I received it) has been great. Your customer service department is horrible!

Everything went very smooth, order, confirmation, and correct delivery before estimated time over arrival. TNX Monoqi!