MONOQI.com 

I have been a customer for years, and Monoqi really improved two issues from the past: 1) Their customer support nowadays responses within a day, and in the past it could take a week. 2) Packaging: I once received an expensive sideboard only packed in the cardboard box of the manufacturer. Luckily enough, there was only small damage, which could be repaired. Nowadays, everything is safely packed in extra layers of bubble-plastic.

Ordered a swallow clock, arrived faster than expected, quality of clock was great and extremely well packaged, I had a small problem which the customer service team sorted very quickly. I would highly recommend this company.

Product selection is excellent. As an architect the website provides me with a daily source of interest and results in me regularly buying items.

Customer service is always excellent, with generally brilliant same day response times and helpful information.

Prices are generally decent, if a little high, but that is not surprising considering some of the more unique items available.

Delivery is a big issue. It takes generally 1-2 months for items to be delivered to the UK, despite the payment of a decent shipping charge. This is my most significant concern with the website and if improved would provide a far greater customer experience.

The website is generally very well polished, but can be slightly confusing at points. For instance, to find the information to return an item is impossibly difficult and even refers to a button in the 'Your Orders' page that doesn't exist.

The Android phone app suffers from limited functionality. You are unable to view your orders for instance.

Overall, an excellent place to buy interesting and beautiful objects, but could do with a faster delivery service.

I cancelled my order by email and telephone within the 14 day cancellation period but the item was still dispatched!

Great customer service, when needed, which is also rare for this place. Would for sure recommend others to buy here.

is just awesome

On notifying Monoqi, they promised to refund me the full amount straight away, which they have done. They couldn't supply a replacement since it was out of stock.

Happy with Monoqi. Not so happy with their couriers.

I´ve ordered an item (jewelery) which I decided to return, as it looked different from the photos. However, all the communications and the return went very smoothly and I got money back quickly. Great customer service.

Monoqi failed to deliver my order. I chased them to ask where it was and they said that they had notified me that there would be a delay of a month. We waited the month and nothing came. I emailed to chase again and they said that they had actually sent an email to say it had been cancelled (before the email to say it had been delayed!). I did not receive any emails other than their responses to mine. Unfortunately, there was not enough stock when they took my order.

The only problem is the waiting time of purchased goods.
For large item the waiting time can be very long.
But all the rest is great, especially the team.

And I cannot spend the time with google translator.

however, I'm not completely satisfied because in my opinion shipping costs are too high..sometimes you receive 2 packages in 2 different moment for just one order..please collect them in just one, and insert cheaper costs !

Ordered many things through the website and have had only positive experience with it.

Excellent products and delivery.

Fast and great service, very happy.

The delivery timig is far toooo long! Outrageous!!!
A real shame as you sale great stuff. Would definitely buy more if the delivery timing was shorter. Nowadays, 6 weeks for a small piece of furniture that's crazy!

My order was lost between Monoqi and DHL. After one week of wait, Monoqi decided to send again my order and it came in the 3 days. Thanks a lot for the rapid reaction.
And we are satisfied of the product (the assemblage was just a little bit difficult -> lamp).

Just, takes long to receive the product

I find the products that monoqi sells, and the curation they do, to be top of the notch. It's obvious that they spend a lot of time and hard work on getting good deals for customers.

I've ordered with them a few times and have gotten used to the fact that it takes a while for the actual delivery, but since monoqi somehow manages to get discount prices on most ( if not all ) of their products it's not a big issue for me :].

Keep up the good job !

The website is obviously very slick with great products. However, I ordered this almost 6 weeks ago and I'm still waiting for delivery. 2 weeks to process (fairly long, but they did say before buying that it would take a while to process) and now 4 weeks waiting for DHL to do their thing. Customer services have been very quick to reply but all they can say is it is with DHL and I'll basically get it when I get it.

It's a shame because if they chose a better international delivery company I would be very happy and I would no-doubt order from them again (if I hadn't already because I keep seeing products I like!). As it stands I would not use again.

Fingers crossed it arrives soon..

EDIT: Just realised I got a response from Monoqi - eventually they admitted that the package had been lost somewhere with DHL. Refund was given without too much delay once they accepted this. No more stock on the product I had ordered of course.

I am extremely disappointed by your service. You are not able to manage sales properly and you ruined my customer experience by cancelling my order. I will never order on MONOQI again and my advice to other customers is to do the same, i am still not refunded. :@ Don't tempt fate.