MONOQI.com 

Buys all the customers of Monoqi, but never pays the bills of suppliers of goods delivered and doesn't take any responsibly - they don't want to hear anything about paying their suppliers! This is called stealing. If you are are a responsible person, don't support these kinds of companies - they are just taking advantage of everyone and care zero. If you steal a chewing gum from the super market - you go to jail, but when a company steals - it's completely acceptable and there is no one responsible.

If somebody is thinking of bringing them in from of the law - please contact me, I would love to join.

I lost 2000 euros to MONOQI!

After all they have changed their name to Decovry. Same people and propably they still don´t pay to suppliers. Also customers don´t get their order after payment at MONOQI.

Don´t order anything from this!!!

The company blocked me on Facebook for adding comments about the fact that they owe us money. Shame.

Very similar to everyone else - ordered some lovely products and never got them delivered. Nearly £200 lost into space and now they are back again, but with no further communication to previous and very disappointed customers. I don’t think I will risk ordering from anyone who has anything to do with MONOQI unless they clear all debts. I wouldn’t even advertise myself being part of this company. It was really disappointing.

they took money and they never deliver the products . When we called them they sad they are bankrupt .And now they are on again.How is that possible ?

Ordered for around 600€ in june 2019, zero feedback since then. Total shame and lack of respect for your clients, Monoqi. I still cannot realise how such situations are even possible these days?

We were a supplier for monoqi, did one flash sale in summer 2019. After the product was shipped from the UK to their warehouse in Berlin we never got paid. Writing all emails was useless. I only hope that at least the people who ordered our tables had them delivered

We are Curvetoptables, a small micro company. Feel free to contact us

We were supplier for Monoqi, did three flash sales from June to August 2019. We shipped our products to their warehouse in time but we never got paid. Writing all emails or contacting by telephone was useless.Yesterday we tried again to contact Monoqi. The email returned back. We only hope that at least people who ordered our racks got them delivered.

Feel free to contact us.

Ordered a rug in July. They informed us it would be late but it still hasn't arrived and, like other reviewers, there is no response to emails.

Never received my things

I bought a pillow in july and still have neither received the pillow nor got any reply on my emails or calls. It is as if the entire company vanished...

We were a supplier for monoqi, did one flash sale in summer 2019. After product was shipped to their warehouse we never got paid. Writing all emails was useless. I only hope that at least people who order our lights have them delivered

feel free to contact me design @ reflektion.shop

Bad... never been delivered of my order, never got a decent answer from the customer service, never been refunded either. Avoid.

Oliver Tsnr on FB

I placed an order in July that was scheduled to arrive mid-August. Yet time passed and it never got shipped. I asked about it but they blamed the supplier. Shortly after the website started to get refurbished, I contacted them again canceling the order. However I got no answer, the ticket was just moved on Zendesk. I'm still waiting for my product, my money or at least an answer. Do not buy there should the website ever be refurbished.

I placed an order in September and have still not received the goods or any response to my emails. I am appalled and upset with the treatment I have received.

Appalling customer service. An order placed over 4 months ago has yet to arrive. There has been no pro-active communication from them regarding the order (only generic responses to my emails asking where the product is - "we're working with the supplier; it will be with you as soon as possible", blah blah blah), and now I have had to write to them twice saying I'm tired of waiting and I want a refund. These have only generated automated replies, but over 2 weeks later and no return emails, and no refund. Shockingly poor behaviour. I wouldn't recommend Monoqi to anyone.

Order in July and haven't received the goods nor an answer to my numerous emails. Their phone numbers also seem to be dead.

Same here... I had expected delivery on 20th August and still waiting! I have contacted European Center of Consumer to try to solve my issue and get my money back! Lets see... for sure they have shut down!

Reported to Action Fraud in the UK.
No response from customer service and no dispatch of order placed in August 2019.

For customers, if you paid by Visa, Mastercard or Amex you can raise a chargeback request through your bank/card provider. You should also report to Action Fraud so that details of the company are made public.

Looks like they are dead. For good this time. The website is "under maintenance" since early September.

More than Awful-
I've purchased a carpet on August 5th- expected delivery September 12 and still received nothing , not even an email. They don't answer email and cut the phone call as soon as I choose the language.
How on earth can I get my money back???