MONOQI.com 

The Support we received from Monoqi was positive, unfortunately DHL didn't delivery our purchase as planned, but Monoqi supported us after the fact to give us a refund.

The Mary Poppins poster has a little scratch on the pic...
If you don't know, you don't really see it, but i discover it and now i see it all the time.

Ordered the dinnerware and website states it's designed in Italy so one thinks great, a lovely Italian product. Then they arrive and the labels state made in China..... So disappointed to pay that price then get cheap China replica's.

Ordered a lamp, a white & gold one, and received a black one. Contacted customer service who told me to send the lamp back at their expense, they would send me a new one. I thought "great!". After a week I hadn't heard anything so I e-mailed them again. No reply. Couple of days later (2 weeks after receiving the wrong product) I sent them another reminder, this time they got back to me saying the product is out of stock and I would be issued a refund. They did offer a refund but this is completely unacceptable to me. Firstly I paid for this item a month ago already, secondly I wanted this specific lamp. Now I don't have a lamp, have to go looking for another one AND I have to wait another 10 days to get my money back. Never again!

The website might look nice, but the same products are sold in local shops much cheaper, and it certainly wouldn't take 3 months to receive them. I asked about this and the "customer service" avoided to comment.

I ordered 2 stools and only 1 of them arrived. They told me it was an address problem and refused to track it. Then they said the stools weren't sold as a pair, so they'd take no responsibility and I ended up with 1 stool. They said I should find another stool somewhere or return the one that arrived. They went on saying I would get a refund when the missing stool finally comes back to them. I didn't want the stool as I found the same in a local shop for £20 less, but they told me to find a large box (1mx1m), pack it, carry it to a delivery company, and pay for the return. I don't drive a car and asked for a collection for £8 but they refused it.

This correspondence went on several months and I contacted the Consumer Service. Straight away, they offered to pay for the return cost and offered me a full refund. Shocking company. Check the prices elsewhere before placing an oder, because you'll always find a better deal and wouldn't have to wait/argue forever.

This is a wonderful looking website with great products but after 21 days from placing my order, I have yet to receive anything. After chasing and getting nothing, I contacted ParcelForce myself, who informed me the package had an incorrect post code and no delivery address. That was over 12 days ago and Monoqi has not bothered to proactively contact me to let me know when I can expect my order. You could not have scripted a more diabolical online shopping experience. One of my products was a birthday present, which makes this even worse.

Shocking service, no communication and no delivery. Don't bother using!

We decided to buy some Christmas gifts online on 13 Dec. The shopping experience was great (Monoqi has a nice looking and easy to use website) and we ordered several products (attractive iphone car docks and beanies) offered at interesting prices.

Monoqi did a good job to dispatch the order the next day (14 Dec) and inform us per email with a tracking list.

Not having received anything by 24 Dec. we started worrying and tried to find where was our parcel. It was at that moment that we discovered that Monoqi uses DHL to deliver.

Despite the address being correct, DHL was unable to deliver the parcel until this morning 4 Jan. For those who have been through the experience of waiting for a parcel handled by DHL there is not much to add here. For anyone who would like more information about customer experiences with DHL please look at the Trustpilot DHL reviews.

The customer service at Monoqi was friendly and prompt in replying to our emails and offering help. There was not much to be done though other than, eventually, wait for the parcel to be returned to them and resending it exactly like before - using DHL again :( .

If we had received our gifts in time we would not hesitate to give Monoqi 5 Stars. But since delivery is such an important aspect of the final ecommerce consumer experience and, somewhere, Monoqi as a company made the choice to use DHL for that, we can not give more than 3 stars.

Fast delivery ; good quality ; also had a parcel stolen which had been replaced & sent in due course ;

Returned one item, no quibble and even return postage paid!

Very nice products but sometimes look to be expensive for what it is. And very slow delivery process, with each item from your same order being shipped/delivered separately, which isn't convenient for people who work and aren't at home 24/7.

I only give this four stars as I have only just ordered my item and it hasn't been delivered yet.
The ordering process was simple and the delivery was reasonable considering the product is coming from Germany, although the delivery does take a while but the estimated delivery dates are given on the product info.
I had to cancel a previous order and the customer service via e-mail was very quick and friendly.
There are lots of really different and interesting products with unique design and though they are sometimes a little pricey there are also some good discounts and bargains to be found.

Despite our constant changes of mind and wish for constant amendments guys always were really forthcoming and ready for help.

Wide, original and appropriate selection of offers.
High frequency of offers.
Top-quality customer service.

so i received the bunny stool with a crack on the inside, the kind that most probably happened before it got into the box.
out-of-stock! no replacement available. I would've been happy to keep it anyway for a reasonable discount, but I was offered less than 20% !! usually shops provide at least 50% discount for such an obvious defect. now I have to be bothered to return it. so disappointed ...

The communication with Monoqi has been efficient and the ordering process was quite smooth. The tracking service seemed useful, but really doesn't give a true indication of when the order is likely to arrive. The tracker suggested Monday morning, by Thursday afternoon nothing had arrived, which was disappointing as I had made a special effort to be at home over the past few days to receive the delivery. Monoqi customer service replied promptly, but could only suggest that I continue to wait. Probably better to drop the Tracker service as it only offers false hope, and inevitable disappointment.

I was shipped an item missing a crutial part (the fault of the distributor, not Monoqi, really). They were able to have the part shipped the next day and it arrived a few days later. No problems!

The sites leads to a lot inspiration & open up your creative mind

Monoqi sell stylish and competively priced goods, orderiing is simple and straightforward, monoqi keep you informed and let you know when you can expect to receive your goods, if for any reason you have to cancel your order they deal with this promptly and efficiently. I would recommend ordering from Monoqi.

enjoying to buy on monoqui

The style here is truly inspiring, and the goods are widely ranged and very modern. The prices are quite reasonable, considering the quality and uniqueness of all the products, but the level is somewhat high. There's always something new, and the site is easy to use too. Overall, a good choice for those who can afford a higher standard of living.