MONOQI.com 

Polite, funny. Just what a customer needs.

The delivery company made an error the first time, and returned the package back to Monoqi. Monoqi responded immediately and arranged the shipment again. Arrived very quickly and the cube is fabulous. Have already ordered another product. Great company!

Ordering from Monoqi was fine, and my orders arrived in an okay time frame. The tricky thing is that you only have 14 days to return something, and they actually make it incredibly difficult. Ordering online always has a certain amount of risk involved, which I understand, but usually things are made easy if you want to send them back. Monoqi did not include any return address labels in my order, and online there are no helpful details about where to return something. I assumed I would have 30 days and instead I realised when trying to find out how to return my item that in fact I only have 14. It's now looking like I may end up keeping an expensive item that does not suit, because it's taking me a week to work out how to return it.
I emailed Monoqi, and their response was quick, which was great, with a link to print labels with which to return my order.However it's still not obvious what address to send it to. To be honest, this has all been such a headache that I doubt I'll ever bother ordering from here again, which is a real shame.

A helpful as customer services are, its always the same person and takes 24 hours for a response which implies a small business stretched in this dept, I ordered 2 watches and despite having a delivery date of 2 weeks, there was no update after that time and no reasonable explanation. Poor service and no updates on existing orders is a big downfall. This does smell of a scam, companies taking money and then ordering in bulk afterwards to make savings and fulfillment instead of having actual stock and dispatching. I don't want to fund this behavior so I cancelled and am still awaiting a refund. A bad experience, despite the stylish products in their emails they are at the end of the day a reseller who cant fulfill orders and don't have the procedures in place to communicate with customers in a timely fashion. Wouldn't recommend using this company to anyone!

Great products, but customer service is too slow especially considering that product ranges end so quickly. I sent an email this morning and have still not received a reply in the evening. My previous email was also too slow.

But otherwise a nice website. Just made an order.

Very impressed with the content off the site . But I got into a muddle with the number off sites & made repeat order. So if you are UK make sure you are ordering on the UK site.

All sorted out by customer care.

Monoqi brings unique designs from established to up and coming designers, at discounted prices that will appeal to every walk and way of life...

Due to some tech issues on my side I struggled to place an order but Franziska was on hand and after a couple of calls it was all sorted.

Personable, friendly, clear, prompt and helpful consumer service. Nice.

Quick, friendly, helpful service and of course beautiful design. If you are looking for that, well then you've just found it!

Great ideas and honest prices.

I just bought a product with Monoqi, that arrived broken and when I asked for a replacement, there was none.

I imitatively got a refund which was great, but I really wanted the product and not cash back.

I go on every day as i really like the products Monoqi sells.

That said, whenever I've thought about buying something I've just googled the item and i always find it cheaper - often much cheaper. Delivery costs are also high and the product often takes over a month to arrive

Good for browsing but rarely would i buy

Great product range and prices, excellent service and very customer friendly! I have only had very good experiences with Monoqi so far.

I bought several Japanese style plates from Monoqi, which have arrived half broken due to the post carelessness. Monoqi has been very prompt in refunding the whole set for the pieces that were broken and in giving me a voucher to use on their website in compensation. I was very sorry to have lost almost half of my order, but I found their decision very generous in compensating the loss in exchange. The staff was prompt and friendly. Therefore I am happy to be in the position of recommending Monoqi as a good place to buy beautiful things from.

Had some questions regarding shipping and trace number provided for DHL. I dropped in an email and got a response from an employee name carolin, and it was all very spontaneous and upto to the point.

As a customer of monoqi I'm greatly satisfied.

Half a year ago i ordered a backpack at monoqi. After a while the stitching on the side of the backpack came of so i contacted monoqi customer service and explained what happened. The same day they had send me a new backpack together whit a return voucher for the damaged backpack, Brilliant service

I was quite well informed after the delivery of my package went wrong in the first time. The package has been resend to me and all went well.
Nice products are being sold !
If I had more money to spend I would certainly by some extra things here.

My query was answered quickly and resolved straight away. The service was very polite too! Very good.

Service is nice, but far from established standards. I have purchased few products, and except info-email from paypal I have not received any kind of information about order, nor even thank you, which seems kind of standard nowadays. After few weeks I have wrote an email with question what is happening with the order, I was instructed that I should get all the information from my account and email was already sent....somehow I have never received it. For me it is worrying that the company selling so expensive products care so poorly for the customers.

I contacted Monoqi because of I was unable to order goods from your company (my home address has a name, not a number), she was wonderfully helpful and resolved the problem within 24 hours. Now I can enjoy the innovative designs offered. I only wish I could go for a coffee with Franziska in Berlin of an evening :)