mayors.com Reviews 

1,601
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 390 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, often describing them as beautiful, stunning, and exactly as expected. Many people highlight the exceptional staff, noting their professionalism, extensive knowledge, and helpfulness, which makes the overall service experience outstanding. Reviewers also consistently report very fast delivery, with many orders arriving overnight or within a day, often in beautiful and well-protected packaging, contributing to a smooth purchase process. However, some customers also noted issues with delivery, including promised overnight shipping not materializing, packages not being sent, or significant delays in receiving their orders.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and appearance... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often describing it as high-class, excellent, and even... See more

Order

Customers had positive experiences with order, frequently highlighting the smooth and quick online purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

The online site was easy to navigate and when I found a watch I needed for my collection I reached out for availability. I was helped quickly and although the manufacturer was saying they would take t... See more

Company replied

Rated 5 out of 5 stars

I'm fairly new to watches and decided to buy a Oris big crown. Michael Gil was extremely helpful by teaching me the history and operation of the watch. He made my first experience in horology educati... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,601)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy transaction

Easy transaction, fast shipping.. Literally got my item less than 24hrs from ordering.

11 May 2026
mayors.com logo

Reply from mayors.com

Dear Michael Gaviola,

Thank you for sharing your review! We are happy to know that your order arrived fast and that the buying process was easy.

We look forward to assisting you again soon!

Kind regards,
Mayors

Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order

15 May 2026
mayors.com logo

Reply from mayors.com

Dear Saskya Zamor,

We truly appreciate you taking the time to reach out. According to our records, your order was successfully delivered on Saturday, May 16th. If you have not received the package, please don’t hesitate to contact our client services team at clientserviceteam@mayors.com.

Kindly,
Mayors

Rated 5 out of 5 stars

Elena is great

Elena is great! She is so knowledgeable and kind and love working with her!!

14 May 2026
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Reply from mayors.com

Dear Nicole Brooker,

Thank you for sharing such a kind and enthusiastic review! Elena’s knowledgeable and kind approach clearly made your experience exceptional, and it’s wonderful to hear how much you enjoy working with her.

We’re grateful for your kind words and look forward to assisting you soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

I ordered a Cartier tank watch

I ordered a Cartier tank watch. Not only is it beautiful and exactly like the picture , it arrived quickly in a beautiful box. The service is absolutely amazing. I would high recommend Mayors . You won’t be disappointed.

6 May 2026
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Reply from mayors.com

Dear Linda,

Thank you for sharing your wonderful experience with us.! We’re delighted to hear that your Cartier Tank arrived quickly, beautifully presented, and exactly as you expected. It’s fantastic to know the watch exceeded your expectations and that our service made the process even more enjoyable.

Your high recommendation truly means a lot. We’re grateful for your trust in our team and are thrilled to have delivered an experience worthy of it. We look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

Great Experience - Hope to Buy More

Smooth process from start to finish, both Adam and Ana helped out on the sale and delivery and were courteous and professional. Love my new Black Bay 58 GMT.

10 May 2026
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Reply from mayors.com

Greetings,

Thank you for sharing your experience with us. We’re thrilled to hear that your entire process was smooth from start to finish. Adam and Ana’s courteous, professional support during both the sale and delivery truly reflects the level of service we strive to provide.

Congratulations on your new TUDOR Black Bay 58 GMT, it’s an exceptional timepiece, and we’re delighted you love it.

We appreciate your kind words and look forward to welcoming you back again soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Fair prices and excellent customer…

Fair prices and excellent customer service. We received the watch within 24 hours of ordering. Would highly recommend Mayors.

13 May 2026
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Reply from mayors.com

Dear Kimberly Horsley,

Thank you for giving us a 5-star review!

We appreciate your kind comments for your client service experience and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Great customer care from both Adam and…

Great customer care from both Adam and Joanna!

12 May 2026
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Reply from mayors.com

Dear Russell Flock,

Thank you for providing us with a 5-star review! We appreciate you taking the time to share your experience with us, and are happy to know Adam & Joanna took great care of you.

We look forward to assisting you again in the future!

Kind Regards,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Savita Pathak,

Thank you for your amazing feedback. We are very happy to know that you are liking your new timepiece, and look forward to assisting you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Really awesome service

Really awesome service, the watch arrived the next day, can’t really beat that. Excellent packaging and presentation. Will 100% buy again.

11 May 2026
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Reply from mayors.com

Dear Joey,

Thank you so much for your kind words! We're thrilled to hear that your watch arrived so quickly and that you enjoyed the packaging and presentation. Delivering a great experience from start to finish is what we aim for, so it means a lot to know we hit the mark. We truly appreciate your support and look forward to serving you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Maggie took excellent care of me

Maggie took excellent care of me; she was very friendly throughout the entire process. I purchased to watches from her, great service.

7 May 2026
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Reply from mayors.com

Greetings,

Thank you for sharing your experience with us. We’re delighted to hear that Maggie took such excellent care of you and made the entire process so friendly and enjoyable. We’re thrilled she was able to assist you with selecting two wonderful watches.

We truly appreciate your trust and look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Very easy experience. Packaging was very well done.

7 May 2026
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Reply from mayors.com

Dear Ryan,

Thank you for sharing your experience, we’re glad to hear everything went smoothly! Fast shipping, an easy process, and careful packaging are exactly what we aim for.

We appreciate the feedback and hope you enjoy your purchase!

Kindly,
Mayors

Rated 5 out of 5 stars

Greate service and very professional

Greate service and very professional

6 May 2026
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Reply from mayors.com

Dear Willy,

Thank you for the feedback! we’re glad to hear the service was great and very professional.

Your support means a lot to the team!

Kindly,
Mayors

Rated 5 out of 5 stars

Excellent service, would purchase again

Watch was better than anticipated! Customer service on the phone was fantastic.

6 May 2026
mayors.com logo

Reply from mayors.com

Dear Kyle,

Thank you for reaching out and sharing your experience with us! We’re delighted to hear that you’re enjoying your timepiece and that you received such great client service.

Your feedback means a great deal to our team, and we look forward to welcoming you back again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Virtual sales assistant was super…

Virtual sales assistant was super helpful and informative! Delivery was excellent.

7 May 2026
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Reply from mayors.com

Greetings,

Thank you for sharing your feedback! It’s wonderful to know that our sales professional was helpful and informative throughout your experience, and we’re equally pleased that the delivery went smoothly.

We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

Excellent,secured and very fast

Excellent,secured and very fast

4 May 2026
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Reply from mayors.com

Dear Raul,

Thank you for sharing your feedback! We’re glad to hear everything was excellent, secure, and impressively fast. That combination is exactly what makes an experience feel effortless and reliable. Your support is truly appreciated!

Kindly,
Mayors

Rated 5 out of 5 stars

Stellar Service

I needed to buy a watch for a team member and also get it engraved in a short timeframe. The team at Mayor's made it happen with great communication along the way. Thank you,

4 May 2026
mayors.com logo

Reply from mayors.com

Dear Abu,

Thank you for sharing your experience! We’re so glad to hear the team was able to make everything come together smoothly for you. Coordinating a purchase and engraving on a tight timeline can be challenging, and it’s wonderful to know the communication and service met your expectations.

We truly appreciate your kind words!

Kindly,
Mayors

Rated 5 out of 5 stars

The customer service communications we…

The customer service communications we received as we waited for a special order was incredible. We are so pleased with the prompt, accurate and thorough responses.

5 May 2026
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Reply from mayors.com

Dear Megan K,

Thank you for sharing your experience! We’re delighted to hear how well you were kept informed throughout your special order. Prompt, accurate, and thorough communication is something we take great pride in, and it’s wonderful to know it made the wait feel smooth and reassuring.

Your feedback is truly appreciated!

Kindly,
Mayors

Rated 5 out of 5 stars

My chat customer service conversation…

My chat customer service conversation was professional, helpful, and friendly. Shipping/delivery was on time and the packaging was luxurious and authentic.

28 April 2026
mayors.com logo

Reply from mayors.com

Dear Julie K,

Thank you for taking the time to share your experience! We’re delighted to hear that the assistance you received was professional, friendly, and genuinely helpful. It’s also wonderful to know that your order arrived on time and that the packaging reflected the level of quality you expected.

We truly appreciate your feedback and look forward to assisting you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

Online support was great and in store…

Online support was great and in store AD was amazing

2 May 2026
mayors.com logo

Reply from mayors.com

Dear Antwuan,

Thank you for your kind words! We're thrilled to hear that you had a lovely online and in-store experience from start to finish. Can't wait to serve you again, take care and enjoy your new piece!

Kindly,
Mayors

Rated 5 out of 5 stars

Very prompt response which lead to…

Very prompt response which lead to purchase. Very good customer service

27 April 2026
mayors.com logo

Reply from mayors.com

Dear Samuel Joseph Darza,

Thank you for sharing your feedback with us! We are happy to hear that you received an excellent client service.

We appreciate your recommendation and look forward to welcoming you back soon!

Kind regards,
Mayors

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