Love my sofa 

I ordered a crushed velvet bed, corner sofa and a mini sofa which matches mine and I can't fault any of it. I am so pleased with the quality of the products and services, especially Maddison who personally helped me place my order. I have and will keep recommending to friends, family and anyone who's is looking to buy a new sofa or bed. And I will be back To purchase a bed for my daughter very soon. Love love love ♥️

Delivery did take a little while but it was so worth it!

I've ordered twice now from Love My Sofa and my 3rd order will be going in soon!! Amazing quality and the prices can't be beat! I'd 100% recommend Love my Sofa to anybody considering a change in deco around their house and the best of it is they work with you to make exactly what you want!! My advise would be to go for it!!!

Would 100% reccomend love my sofa & always get compliments on how lovely it is...amazing thank you xx

So happy with our purchase from Love My Sofa. Great quality, gorgeous design and amazing prices!
Maddison and her team were so helpful from start to finish, we will 100% buy from here again!

Amazing sofa and really good delivery, I also wanted to change my material off my sofa last minute and Madison agreed to this with no extra charge and no problems and it was still delivered on time like promised.

Appalling service from start to finish. The issues have been ongoing since early last year. Countless promises unfulfilled and a high volume of hours wasted on attempting to get a number of issues resolved. The first issue was with the long delays and awful communication. I ordered 3 items and when I finally took delivery about 3-4 months later, one item was completely missing, one was to the incorrect specification and the other item was completely not what I ordered. The delivery driver recommended I took delivery of the wrong item, pay and they would then deliver the correct item at a later date. I refused to accept delivery and pay for the item. Probably the best decision ever as I am under no illusion that the correct item would never be delivered. It was agreed that they would correct the other issue with the bed to the incorrect specification. Months followed with countless promises of telephone calls, dates the issue would be resolved. None of which was ever fulfilled. I finally decided to take them to the small claims court. A CCJ was finally placed against them but despite this, it still hasn’t been paid. I have never experienced such appalling customer service and bad practice from a company. In my opinion they really do need closing down.

Update 02/03 following the response from Love My Sofa

Firstly this is the quickest response I have ever received in dealing with this company, shame that it’s in relation to a negative review but I don’t doubt that is why.

You are correct in saying it’s in a relation to an order from 1 year ago, however this is not really relevant as I have been battling with you since I took delivery of the order on 8th March. Over 43 messages I have sent you attempting to get the matter resolved.

You state I wouldn’t return the time which is completely false as I have the message history as proof. I would have gladly of returned the item in exchange for delivery of the correct item. However you wanted to send the upholsterer to our addresss to rectify the issue with the existing bed. I also agreed this was fine. As mentioned I sent you over 43 messages in relation to the issue but in this time there was a number of promises you failed to keep.

I finally gave up on he 25h of October and took it through the small claims court process. My complaint was upheld and a CCJ issued against you. With regards to the cancellation of the ccj I have telephoned the court and they have no record of this and in any case, if you had made such a request it would have to go through the relevant process and the relevant hearing completed. Therefore the CCJ remains. The only correspondence I have received was yesterday, to confirm the balliffs had visited your showroom which has since been vacated. It’s the principle at the end of the day and how you treat your customers is clearly unacceptable. I will not let the issue lie.

You have a number of negative reviews of a similar nature made by other people and I see no acceptance of any responsibility despite you admitting errors have been made.

Ultimately I received an item I purchased to the incorrect specification and all I wanted was the issue resolving. The fact I have in the past (a long time ago) made other negative reviews with other companies is of no relevance.

I love my new bed! Excellent quality and brilliant service. Thank you

Excellent sofas best quality and service :)

Amazing company with an amazingly friendly and helpful team of staff members, outstanding quality of products with luxurious finishes to the highest of standards so I have no hesitation in recommending to anybody, 10 out of 10 allround

This company is amazing , maddison gives the best custoker service and the sofas are the best by far.highly recommend this company by far !!!

Best sofa company I've ever use bought my mum a sofa for Christmas and she absolutely loves it! Came on the time that they said it would and the customer service was absolutely superb so thank you so much to the staff :)

Thank you so much to maddison and the team at love my sofa for my new sofa it's perfect!
The customer service was excellent from start to finish!! Will definitely recommend!!

didn't really have any problems with ordering of sofa ..looks lovely bit not build very well . cushions are all out of shape . I contacted company abojt thos they said that it was the foam.company I needed to contact to buy new foam . they gave me name of company to contact . i tried to contact the foam company but it didn't seem to exist . I wanted to ask them if this down was high grade foam like love my sofa said . there was no foam.comoany with the name they gave me . I have contacted love my sofa for week and weeks and they jiust keep ignoring my messages and I really don't know why they don't just tell.me who makes the cushions . very strange company who li would never recommend . csnt see how they get 5 star reviews they have stated on here I had 2 sofas . no I never I xa seemed the second one as the delivery was never happening I did get a refund of my deojsjr tho . and as for a large discount . why did I get a discount ? I can assure you I did not get any discount I paid full price . why would you give me a discount thats a very big lie . you say you found there was nothing wrong with them . how do you know you just asked for a picture . if you want I will post I
pictures of the cushions . to be honest I'm going to buy another sofa from somewhere else but please don't make out in telling lies . I've never known a company like this . I think they must write some if these positive reviews themselves . how can there be so many really bad reviews then some amazing reviews . it's very strange

After leaving my last review we have now just put up our bed that we have had for a while now but waiting for our room to be finished we have just came to our Woden planks on the bed and there are parts missing and the planks don’t fit absolute joke I don’t understand how a ‘company’ could get everything so wrong ! Everything is so badly made and the owners are very unprofessional if you would like to see pictures please get into contact would be happy to show people !! And I am not spam I am writing on behalf of a family member in my house who was a customer on LMS and no longer will be as of many of my friends and family we was loyal customer and brought customer to you but the way we have been treated and the way the way the ‘Owners’ have treated us is a disgraced also bit of a coincidence how there now getting 5 start reviews in the last couple of hours after all the reviews I have read are 1 start ? You have now also changed your name ? Sofa designers

Amazing service, completely tailored exactly to our EXACT needs! Completely listened to what we wanted and checked in from start to finish.
So incredibly happy with our bespoke sofa, what an absolute delight!! Such an amazing idea and experience. Will definitely be back for further purchases, thank you so so much xxx

Extremely pleased with our 2 seater, large corner sofa and footstool from Love My Sofa, great choice of colour and fabrics and very reasonably priced. Would definitely recommend!

I purchased a sofa and footstool from love my sofa last year. After paying the deposit I was given a delivery date so took the day off work to wait in for my delivery which didn't arrive. After numerous messages that didn't get replied to and phone calls that didn't get answered I was eventually given another delivery date so yet again I took another day off work, the sofa still didn't arrive. Eventually it did come only for the footstool to be the wrong one and on the corner sofa there was no Metal clips to attach one side to the other so in fact I was left with not a corner sofa but two parts of a sofa that couldn't be used. I had paid the delivery people the rest of the money I owed for the sofa and it was only when they left that I realised that there were no clips on the sofa. So yet again after numerous messages over Facebook as my calls/messages to the original number I had for Maddison was being ignored I was told that someone would come out to fix my sofa. Twice they didn't turn up it was only when I put a message on their Facebook page that I was contacted to say someone would be out and I would get a £70 gift voucher for the inconvenience of the footstool being incorrect. Someone did come out and obviously wasn't a professional as they spent approximately 2 hours putting holes in the sides of the sofa, asking me for the tools to do the job and at this stage I just wanted them gone I had had enough. I asked them about the £70 discount and they said I would need to speak to Maddison. I tried to contact her and other people involved in the company with regards to this and my sofa not being corrected made and was ignored time and time again and in the end it was causing me to be stressed so I just left it. So now I am left with a corner sofa which falls apart when moved or is sat on at the join and is now all ripping. Worse customer service I have ever received and I think it is unfair that this company continues to rip people off making money off them and selling items that are poorly made and maybe look good in a showroom but not what they are meant to be used for.

Hi love my sofa, iv had 2 below par experiences with love my sofa now and it will definitely be the last experience. The sofas are made terribly for one. Photos don't do it justice for the terrible build quality. They look fantastic on the photos and they do when they arrive but when looking on closer inspection you start to see major floors! I got a 3+2 seater sofa on what seemed like an awesome deal. Buttons fell off, staples were visible in the sofa, generally a poorly built sofa! Complained via Facebook and although very slow they do get back to you if you keep on pestering them persistently but due to the manchester terror attacks apparently it was a bad time which is complete and utter tosh, the world doesn't come to a stand still. I don't like to threat but I felt I had to to get anything done about it. Anyways my one year old son cut his arm open on a staple which was sticking out this was finally when they gave us a replacement sofa which then arrived in the wrong colour and 2 weeks after we were told it was out for delivery, god knows what really was going on. Received our new sofa and straight away noticed a button was missing, on which we told the delivery drivers who got in contact with Madison and told us we would get one sent in the post next day which was rubbish as 4 months later we are still waiting and now a couple of the buttons have collapsed Into the sofa and staples are visible with rips were the buttons have been placed into the arms as well as the pad which holds the arm of the sofa together hanging off! We contacted lms and told them it was the wrong colour which we had catered our front room for with matching velvet throws, velvet curtains, rug and wall paper all mounting to just short of £600 and we also mentioned the problems in which their reply was they will give us compensation and send someone out to fix the sofa in which we are still waiting for 4 months later. I hate writing bad reviews but after giving LMS/ sofa designs every chance to rectify they just don't. Madison I hope you change manufacturers as I love the designs but the finished product is not reflecting the design! I would love to say id order off you again as I'm all about supporting small businesses as I have one of my own but everything is done incorrectly by LMS. Slow customer service to now being non existent after been given a number that doesn't even exist!!! Rubbish!! What the funk is that all about!! If you want to keep your business successful please sort out people's problems by actually sorting them out rather than telling them one thing then doing nothing or responding on here being bitter about the bad reviews . The bad reviews are merited. Iv had a bad experience as a whole and I'm not the only one. Iv only given 2 start because iv actually received the sofa albeit never on time which I never ever made a big song and dance about even when me and my wife who had just undergone an opperation had to sit on the floor for days (luckily only days) This could be a top sofa business and to some it is but there needs to be more attention to detail from payment to customer service to delivery and build quality. I shouldn't have had to have received 2 sets of sofas and still not be happy with what I have paid for. I'm sorry for this bad review but it is my truth and I am asking people to be vigilant with this company!!

Fell in love with the “at home with Tanya Bardsley” sofa once seeing it on an episode of “the real house wife’s of Cheshire” went to the show room in Macclesfield to view it and instantly knew we needed that sofa! Was told a 50% deposit was needed and it would be a 12 week delivery meaning mid January 2018 which was fine as we were in no mad rush! Proceded to pay the deposit on my debit card which was declined ( 1st major alarm bell that was ignored by ourselfs ) and was contacted by my bank to say this seemed fraudulent but I was stood in the love my sofa store so continued with the transaction!
I was then contacted on 26/11/17 by Maddison to request full payment as our sofa was ready!! Omg amazing transferred straight away happy Christmas to us!!! So I thought!!
It was due on the 8/12/17 so on the 6th i emailed to see if we had a specific deceivery slot as I’d previously been told 10am - 8pm! No reply!! I emailed on the 7th with a similar question! No reply!! I then emailed on the morning of the 8th to be told there van driver had let them down!!!!!!!!!!
My sofa had been taken away! I have two small children and once maddison finally got round to calling me and I explained this she said I could have my sofa on the Tuesday meaning I’d be going without a sofa for 4 days!!!!! She was then leaving for America! On my money! I did not receive my sofa on the Tuesday I received a phone call off the man making my sofa to say it was not even finished so it wouldn’t be delivered!!
I was offered a compensation off Maddison for the £90 I payed in delivery that was clearly not adheared to and it gets worse compensation as a company stole the imagines of the sofa in my home and re posted them as their own! ( devistated as I’m very private regarding any personal images online of my family or Home) of £80 once I asked for this was told no as she meant to offer store vouchers!! And that her children had been ill I was been rude asking and not to contact again?!
I have since discovered that my sofa has no fire safety stamp on!
The whole experience was totally stressful to say the least!

Just to clarify my fire safety ticket has no batch stamp on or a fire retardant label!! No lies have been told by myself, I have never received a penny of compensation and have contacted Maddison personally to then be told to contact love my sofa direct which I also have and received nothing!
Funny how bad reviews get answered instantly?
It’s not to do with money it’s respect and feeling valued as a customer when we were left feeling used and without a sofa

Update......
Told I’d receive a legal letter still waiting?!
Told I’d receive compensation or bank statement proof?!
Told I’d receive a certificate of compliance?!
First two by Wednesday and certificate by today!
Surprise surprise nothing turned up?!!!
Messaged Maddison as advised previous?! Oooooo no reply?!
Posting all over social media but no reply to loyal customers