Ferroli UK Reviews 

I had a service issue with a 10 year old i25 boiler. I got through to an advisor called dean on the technical help
Line. He was so Uber professional and knowledgeable that in a few minutes he had diagnosed a rather tricky fault, and I was able to replace the correct part first time . Very handy when the tenants hadn’t had heat or water for three days! It was so refreshing to get such support from a manufacturer on a product over a decade old now. Would happily recommend and buy this brand again knowing how comprehensive the backup is.

First engineer was excellent, all going well. The boiler sprang a leak despite telephoning, plumber failed to show up twice, so the second engineer (I use that term loosely) didn’t have the right fibre washers so put two in, all fixed he said. Removed buckets and left. Next morning noticed a big bubble on bathroom ceiling. Went to check another bad leak, buckets out was filling a gallon bucket every 60-90 min so in 12 hours you can imagine.
Telephoned again, plumber had to be chased, didn’t come out and “passed the buck” to the 1st engineer who got to us as quick as he could. Explained about the 2 fibre washers from previous plumber, but he said that wouldn’t happen (Ferroli asked the plumber to take photos which he did and yes incorrectly sized washers had been inserted and 2 of them, obviously plumber was a bit shocked and was snapping away taking photos and said he wouldn’t be taking the blame for the shoddy work (the plumber who fitted the wrong parts had refused to come back and passed the job on)
The plumber put the new correct pieces in and checked everything. The problem was sorted, he also took photos of all the damage the poor repair had caused. Obviously Ferroli not interested.
Bathroom ceiling damaged, bedroom ceiling damaged, landing ceiling damaged. Bedroom coving hanging down, wallpaper sodden and hanging off. Loft insulation and wooden floor wet All the repairs we have had to fund ourselves.

Thank you for the reply from Ferroli below

The facts, yes customer services did contact only after this review.
Local tradesmen who are friends kept the price down for all the repairs to a bare minimum.
Ferroli gave LESS THAN HALF towards those repairs. For your Ferroli customer who incidentally is a pensioner, Suffering from osteoarthritis, COPD and is diabetic amongst other things. Ferroli didn’t exactly go that extra mile did it ?
Ferroli v pensioner and the pensioner lost 😡

We have just had a very positive and pleasant experience with Ferroli - namely a boiler replacemnt which was efficiently dealt with throughout.We give special praise to Dean and Andy who carried out the replacement and were most pleasant during the day.Thanks also to Ferroli Head Office and our local nominated engineer Darren of Penkridge who liaised with the Ferroli Team - Thanks to all (Neil and Jo)

I would just like to say a big thank you to two people at Ferroli...Elaine for sorting everything out for me, and taking the time to listen. After many frustrating telephone calls previous, and not getting any answers or help. Elaine came to the rescue. Then the Ferroli engineer Gary. What a lovely man, very pleasant and loved our conservations thank you. Ive given 5 stars because of the outcome of service received in the end. Thank you.

I recently replaced my Ferroli Modena 102, after 21yr's of reliable service. The boiler was still in good working order but with the continual hike in gas/energy prices, I opted to replace it with a newer more efficient boiler. The new boiler installed is a Ferroli BlueHelix HiTech RRT 34C, which is modern and compact in design, all though being smaller in dimension than the old boiler, the increased flow rate in the hot water is very noticeable. Thus far I'm impressed with its performance, heating & hot water are great. It is pretty quiet to, I particularly like the LED display and touch sensitive control panel, which give it a modern look and feel, whilst providing the current status information etc.

Knowledgeable engineer fixed the issue promptly. He tested the whole heating system and was very professional

Phoned up, and they helped figure out the issue. In hindsight it should have been more obvious that it was just a fuse.

Well done Tim Ferroli to repair my Bluehelix combination boiler.

Yours sincerely
G,Fortunato

Recently bought a house with an old ferroli boiler in that broke down. Found out Ferroli do one off repairs. How pleased am I that I called them. They went the extra mile for me, finding out all the previous service history so I could send to my insures. Then getting an engineer out to me the next day. The Engineer Dave also went the extra mile. When I move, if I need a new boiler it will definately be Ferroli simply because of the customer Service 100% customer focussed.

Called for an F40 fault and needed to change the parameters on my recently replaced PCB.

The engineer was so helpful, knowledgeable, calm and patient. Even after I did the process wrong the first time.

Overall an extremely positive experience. Thank you.

Had a new boiler fitted the end of January. I am extremely pleased with it so far. Jason the engineer who fitted it was both helpful and tidy leaving everything as it should be.

I have had excellent service from Ferroli customer service and there engineer, Andy, for my ferroli boiler. They have been very helpful, professional and I have a fully working boiler which is wonderful.

Excellent value boilers, as a landlord and looking for value, I started to have Ferroli's fitted in my properties since about 2016, and now 2022 I've got about 15 fitted including the 1st one fitted in 2016 which still going strong and only had 1 minor callout.

For the money you really cannot complain, since 2021 I've started getting the bluehelix ( got about 7 already) fitted as it comes with a 10 year warranty, try finding a boiler in that price range with a 10 year warranty that gets honoured too. Only 2 conditions, having a magnetic filter fitted and a service every year, which to be fair is pretty standard.

In the unfortunate case that one of them break down, customer service is brilliant especially Karon, she will note the issues and passes it onto the engineers fast and normally I get it sorted with 48 hours of reporting.

Also technical is helpful I'm not an engineer but they will talk in simple terms and help me to identify a simple issues.

Overall these are highly underrated boilers that offer superb value, backed with 10 yr warranty.

I paid £95 for them to break our ferroli boiler and leave us without heating or hot water during a week with lows due to go below 0'. DO NOT USE!!! Extremely abrasive and unhelpful customer service, stating we had booked for a service and they wouldn't fix any issues even though the boiler was in fully working order prior to them coming out and breaking it and just wanting a standard annual service. No service certificate either. Local plumbers wouldn't touch a Ferroli boiler so went straight to them HQ only 35 minutes away and they outsourced to a firm in Rutland well over an hour away and they ended up breaking it. Embarrassing service

Absolutely brilliant customer service
Bent over backwards to help us out . Came up trumps Andy the engineer lovely professional polite man .
Karen the customer service lady was amazing rang me twice to sort everything
Out for us . Strongly recommend this firm !!

Excellent customer service from Karen and Elaine when my boiler went down. The engineer Andy was very professional and soon had my boiler up and running.
Thank you.

My boiler had started to leak from a valve that British Gas has stated that was obsolete, I had spoken to Dean in the technical dept and he was able to guide me through the boiler's issues and what was needed to fix the situation. He was excellent in guiding me through what was needed to be fixed and helped me find the parts for the system. He is a credit to the Ferroli team , a really helpful, knowledgeable guy and if anyone needs a man who knows his stuff, Dean is that guy to go to ! ... Thanks mate .

Yesterday morning my Ferroli combi boiler was not working. It was displaying an error code. I phoned the customer service number and I managed to speak to Karon a very nice and professional operator. She confirmed that an engineer could be with us by the afternoon. The engineer arrived as expected he quickly diagnosed the fault and replace the part. A very positive experience.