Boiler cut out Saturday morning which wasn’t great timing as Ferroli is shut over the weekend. Sent them an email and rang first thing Monday morning. Spoke to Joshua who had already received my ema... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sakibur & Dean were very attentive. Sakibur obtaining information from me about my faulty boiler and giving great assistance, then passed me onto Dean, who was very patient in guiding me through the... See more
Company replied
Best decision made to ring Ferroli, Zack was so knowledgeable and helpful, I sent photos of the boiler and he emailed the old and new part numbers which really helped in trying to source the correct t... See more
Company replied
Had a Ferroli BlueHelix HiTech RRT34C combi boiler fitted recently by a non Ferroli engineer. Very pleased with its performance, rads are boiling hot as is the water supply. I cannot fault it. Its got... See more
Company replied
Company details
Written by the company
Ferroli UK began business in the late 1980s when the UK export market was identified as being a promising one. In 1988 Ferroli joined forces with Brassware Sales, a Midland based importer and after nine years of continued growth, Ferroli UK Ltd was established. Ferroli UK swiftly expanded relocating to Burton-upon-Trent Staffordshire in January 2001. Today, Ferroli UK continues to go from strength to strength with a move to new offices and warehouse premises in Walton-on-Trent, Derbyshire in May 2021. These further developments have involved a great deal of investment, introducing best practice for greater business efficiencies and logistical planning. The new office facilities are conveniently located on the southern edge of Walton on Trent giving flexibility for future growth as Ferroli UK strengthens its position further in the market place. Consumer demand and the environment are the two main factors that drive Ferroli's development of innovative technologies. Our range of energy saving domestic and commercial boilers and renewable energy products ensure maximum efficiency and eco-compatibility. It is these two factors that keep Ferroli at the leading edge of appliance design. Ferroli manufactures its own domestic and commercial boilers, water heaters and renewable energy products in 12 factories around the world, giving it the ability not only to control quality and price, but also enabling it to innovate in-house rather than relying external companies. "At Ferroli UK we are looking at giving customers a comprehensive range of water heating products from small instantaneous water heaters, to electric boilers to air source heat pumps. We develop cost-effective solutions with high quality products that offer the customer a practical and workable long-term solution. Our Ferroli range is very comprehensive and offers a wide variety of quality products in the water heating market for the UK" - Andrew Buttree, Managing Director Ferroli UK In the UK, Ferroli have made it a priority to develop a strong team with a range of exceptional skills in marketing, customer service, internal sales and technical support: "Ferroli UK is a great team of people who have experience, enthusiasm and passion for the business. Honesty and passion are the two bywords for our way of working – we take immense pride in what we do. The UK operation also offers a comprehensive list of training courses on domestic and commercial boilers including its new electric boiler".
Contact info
Granary Barn, Catton Road, DE12 8LL, Walton on Trent , United Kingdom
- 0330 205 0000
- uk.sales@ferroli.com
- www.ferroli.co.uk
4.4
Excellent
359 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ferroli gas water heater lasted just…
Ferroli gas water heater lasted just over two years before it broke 16 week wait for a new electrode ridiculous.
DO NOT BUY FROM THIS COMPANY.
I HAVE REPLACED IT WITH A COMBI BOILER WITH 10 year guarantee.
You have been warned!
18 October 2023
Unprompted review
Reply from Ferroli UK
Dear Mr Hemingway,
Please except our sincere apologies for the long wait you have experienced, however we are not aware of a 16 week wait for an electrode? Please could we ask for more information on the model and part number, so that we can take a look into it and come back to you? We value your business and are committed to making things right. We understand that in your case this may be too late but it is important that such matters are fully investigated so that we can avoid this happening again. Many thanks Ferroli UK.
I spoke to Neville Hoare at Ferroli uk
I spoke to Neville Hoare at Ferroli uk. He was so helpful and followed up my phone calls as promised. I couldnt have received any better service. He really went above and beyond to help me source an old part for our boiler.
It's rare experience in this day and age to come across someone so helpful and willing to help.
Well done Ferroli for employing someone who is so helpful.
I hope Neville is recognised by Ferroli for been an outstanding worker.
Superb service that I have no doubt could not be matched by other major Boiler brands.
One very happy customer. 😊
14 August 2023
Unprompted review
Reply from Ferroli UK
Hi Kevin, Thank you for your Five Star review. We are very proud of all our customer service team, they all work hard to deliver a superb service. Thank you for taking the time to write such a lovely review. Absolutely brilliant, well done to Neville for being such an outstanding worker 😊Thank you from all of us at Ferroli UK.
Product looks absolutely excellent
Product looks absolutely excellent . Customer satisfaction .Overwhelmed .
7 June 2023
Reply from Ferroli UK
Hello Christopher, Thank you! We are so pleased to hear that you think our product is "Absolutely Excellent"! Thank you for your Five Start review, from all of us at Ferroli UK.
Excellent all round experience
Had a issue with boiler, was resolved so fast i was actually amazed as good customer service and fast response is almost impossible to find these days. Friendly, very knowledgeable and professional staff (Karen)
12 May 2023
Unprompted review
Reply from Ferroli UK
Good Morning, Thank you so much for your lovely review and for giving Karon, in customer service Five Stars! We really appreciate that you value good service - something we are work hard to deliver. Many thanks from all of us at Ferroli UK
To register a boiler very difficult…
To register a boiler very difficult online
Phone service is only available in the morning
24 April 2023
Reply from Ferroli UK
Hi Ali, Thank you for your feedback. We are sorry to hear that you have found registering a boiler difficult online. Our phone service at Ferroli is open all day, Customer Service Monday-Thursday 8.30am-5.00pm, Friday 8.30am-3.45pm, currently D&G look after our telephone registrations but we will do our best to help. Alternatively, if you can email service@ferroli.com for additional help. Many thanks from all of us at Ferroli UK
Ferroli boilers
Found ferroli very good to deal with, found that any issues they get it sorted,
Most faults is mainly down to bad installations so to get the best out your ferroli make sure your installer experience d and takes pride in his work.
27 April 2023
Reply from Ferroli UK
Dear Ray, Thank you very much for your Five Star review of our service. We are very pleased to hear that you found Ferroli very good to deal with. Thank you for choosing Ferroli.
Great Service
Great Service, engineer Jason was very knowledgeable and professional, he knew exactly what the problem was and got our boiler back up and running. He arrived within the allocated time. Really happy with the service given from the care team and engineer
12 April 2023
Unprompted review
Reply from Ferroli UK
Dear Frances, Thank you for your Five Star review and well done team! We are very pleased to hear that you were really happy with the service given by our Customer care team and engineer Jason. Many thanks from all of us at Ferroli.
Fantastic product & customer service
Once again great customer service. I have been fitting all makes of boilers for over 40 years and the new bluehelix hitec is right up there with the best, and installer support is better than any other.
6 April 2023
Unprompted review
Reply from Ferroli UK
Dear Heatwise Midlands. Thank you so very much for fitting our boilers for over 40 years! We are so pleased to hear that you think the new Bluehelix HiTech RRT is right up there with the best! Glad to hear that you are getting the support from the team that you need too. Thank you for your feedback and for your Five Star review, from all of us at Ferroli.
Great customer support
9 March 2023
Reply from Ferroli UK
Dear Gary, Thank you for your Five Star review, very much appreciated, Many thanks Ferroli UK
Jason and his team are superstars
Where do I start? Our experience with Jason in Cardiff was exceptional. Jason and his team offered a great service replacing both our boiler and flue, were a joy to deal with and were great people. They resolved a stressful situation quickly and efficiently.
10 February 2023
Unprompted review
Reply from Ferroli UK
Dear Sioned, Thank you very much for your amazing Five star review! We're so pleased to hear that Jason and his team were able to resolve things for you in Cardiff, sounds well deserved - well done team. Thank you from all of us at Ferroli UK.
Wouldent recomend to anyone we had…
Wouldent recomend to anyone we had nothing but trouble,always finding fault to then blame installer, we dont know about boilers asking for proof of power flush, installer has emailed ferroli iv sent pic of boiler check list still not happy so no hot water no heating sending some one out to do water sample if its dirty, they suspending warrenty until i get power flush evidence, what planet are they on, money very tight we are pensioners so dont have money to get this so called power flush done again at£400-£500 to get it done ferroli engineer came couple days ago and pulled out a wire and left
2 February 2023
Unprompted review
Reply from Ferroli UK
Dear Sue, We are very sorry that you are unhappy with your experience. Unfortunately, the filter was put on incorrectly by your installer and as a result has allowed for dirt to enter the system. As you know our engineer is attending again and will take a water sample which can detect if the system has been flushed. If the system is dirty and has not been flushed the warranty will have to be suspended until we receive evidence that the system is clean. On this occasion we are attending as a gesture of goodwill. Ferroli cannot be held responsible for dirty system water or the filter being fitted incorrectly, however we are going above and beyond to assist by attending again at no extra charge. We will do our best to help you resolve this issue. Many thanks from all of us at Ferroli UK
Excellent service
We reported our boiler broken and the temperature dropped to - 3 degrees. Andy the Ferroli engineer drove down all the way from Wolverhampton and repaired the boiler and stayed to check it was working properly adjustered settings and carried out a service. The house is now lovely and toasty. Thanks for a prompt professional response.
26 January 2023
Unprompted review
Reply from Ferroli UK
Dear Mathew, Thank you for our Four Star review, well done Andy. So pleased that we could be of service. Thank you from all of us at Ferroli UK
Quick and easy to organise an engineer…
Quick and easy to organise an engineer under warranty, boiler was still under warranty after buying the flat after installation. Elaine was very helpful and very friendly.. saved me a fortune… thanks guys
17 January 2023
Unprompted review
Reply from Ferroli UK
Hi Rebecca, Your welcome. Always pleased to be of assistance and hear we have a satisfied, happy customer, well done Elaine! Thank you very much for your Five Star review from all of us at Ferroli UK
First time using ferroli
First time using ferroli , great boiler great service would definitely use again .
28 December 2022
Reply from Ferroli UK
Dear Richard, Thank you very much for your wonderful Five Star review! A very Happy New Year to you from all of us at Ferroli UK.
Boiler issues
One of best technical helplines I've come accross Dean was very helpful and even stayed on the phone through his dinner hour to help diagnose the issues with the boiler
Boiler diagnosed parts ordered fantastic service once again
Even the lovely lady in customer services who took my initial call was very helpful to getting me through to technical
Great all round service
22 December 2022
Unprompted review
Reply from Ferroli UK
Dear Ryan, We're very pleased to hear that you think our technical helplines is one of the best! We do too. Well done Dean and our Customer Services team. Thank you Ryan for your Five Star review. Merry Christmas and a Happy New Year from all of us at Ferroli.
PCB issues
Had an issue with pcb board on the i29 rang Dean at technical and nothing was to much trouble absolute great technical service in my opinion
He got the boiler up and running in no time customer also very happy they have there boiler back and working in time for Christmas
No complaints at all here top notch service
Thanks very much
21 December 2022
Unprompted review
Reply from Ferroli UK
Dear Mighty Maintenance, We are so pleased to hear that Dean at technical was able to get your customers boiler up and running in no time! Well done Dean - “top notch” service as usual!
Thank you Mighty Maintenance for your Five Star review! Merry Christmas and a Happy New Year from all of us at Ferroli!
Ferroli.Budget but excellent.
Ferroli Technical help line is excellent. I currently have a Modena 32E C which was installed over 7 years ago. This is an excellent modulating boiler and I use an OTC which adjusts the outlet flow temperature according to outside ambient temp. Like any boiler it’s only as good as to how it was set up. Inlets to radiators need to be balanced according to individual radiator requirements.
The OTC set up I consider to be simple but most people would need it to be set up by an expert. Mine runs totally according to flow curves and Its nearly 100% accurate.
Older Ferroli boilers were rubbish but the company changed completely with introduction of new management and redesign of all its newer boilers. Modena onwards.
The pricing is second to none and I would totally recommend them but for peace of mind always take out maximum warranty period offered.
17 December 2022
Unprompted review
Reply from Ferroli UK
Dear Mike, Thank you very much for your very informative Five Star review. We are very pleased to hear that you have found our technical help line excellent. The Modena boiler is a great choice, and you are right, with the introduction of new management and the development of our newer boilers, like the new Bluehelix Hi-Tech, which comes with a 7 year warranty as standard we believe there isn’t a better, more affordable boiler on the market. Thank you again for your Five Star review! Best Wishes for a Merry Christmas and a Happy New year from all of us at Ferroli UK.
Can't contact
Waiting on the Ferroli customer helpline for 37 minutes and counting - no fun when you have a broken boiler. Funny, they say, in a recorded message, that my call is "important" to them - don't think so.
17 December 2022
Unprompted review
Reply from Ferroli UK
Dear Carl, We are very sorry to hear that you were calling Ferroli Customer Service over the weekend. Our lines are closed on Saturdays. Please could you let us know what number you're calling? Our customer service number is 0330 205 0005 and is open Monday-Thursday 8.30am-5.00pm. Friday 8.30am-3.45pm, Saturday & Sunday closed. Please do call if we can still be of assistance . Please let us know? Many thanks Ferroli UK.
Costumer service is rude and not helpful.
My boiler broken down expansion vessel is still warranty and try to book engineer but can’t book the engineer because we can’t find the benchmark manual book even do boiler is been service yearly and now I have to pay selisitor get involved so this issue can resolve.
6 December 2022
Reply from Ferroli UK
Dear Evendi,
We are very sorry to hear that you were unhappy with our Customer Service team and that you can't book an engineer as you can't find the benchmark manual even though you have had an annual service, we understand that this is very frustrating. If you can supply your full address we can investigate further however, having a fully completed Benchmark and proof of service history is a condition of warranty. Please contact Customer Services for further assistance. Please call 0330 205 0005 or email service@ferroli.com. We hope that we can work with you to resolve this for you, Many thanks Ferroli UK.
Excellent Service. Start to finish.
Clear educated guidance given on options to fix an error with my combi boiler with arrangements made quickly and followed through to fix. 24hr response from start to finish. Great service Karon Gibson@Ferroli UK - thank you.
5 December 2022
Unprompted review
Reply from Ferroli UK
Hi Simon, Thank you very much for your Five Star review. When a member of our Customer Service team receives high praise they very much appreciate it! Well done Karon - excellent service from start to finish! Thank you Simon for taking the time to let us know and for your Five Star review. Wishing you a very Merry Christmas and a Happy New Year, from all of us at Ferroli UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.