Stuart Turner Ltd Reviews 646

Excellent customer service from Eddie, made progress smooth and easy.
Great customer service.

We recently took part in a well structured and very informative training course conducted by Adam Turner and his colleague.
It was an excellent oppertunity to update our existing knowledge and gain new lots of new information on the new Stuart Turner range.

Attended a training day presented by Adam Turner and Richard Hayes on 29th April. The venue and quality of the presentation was fantastic and it was great to learn more about the extensive range of pumps and systems. Stuart Turner Pumps have been my only go-to pumps for quite some time now and I very much look forward to being listed on their Approved Installer list.

Really helpful and friendly service from Helen! Couldn’t have asked for more 😊

our water pump broke after 11 months unfortunately, but the service was outstanding! i called straight at 9 am on the day and my call was answered within 2 minutes. i was fortunate to get fantastic and helpful advisor (Helen Tomsett, regards!), we had a talk over phone and then exchanged couple of emails- less than 6 hrs after, our new pump was on the way. can’t recommend it enough, absolutely stress- free for me! wish all customer services we have to deal with would be as good as this one :)

Very helpfull and quick to respond

Very concise explanations and knowledgeable delivery.

Just top class customer service across the board from both the technical experts (Rik) & warranty people (Eddie). Recommended the correct product (iBoost) & good supplier. Everything working well. Strong recommend.

We are trying out a Stuart Turner pump after lots of issues with another brand. So far the experience has been very positive. Time now will tell, but we are truly hoping our new pump will be fantastic for a long time yet.

Excellent help. Personal, warm, insightful and easy to follow. Thank you Helen!!

Dealt with Helen tomsett to use my warranty for pump replacement and it was a great experience from start to finish was all sorted quickly and efficiently and a simple system to work through. customer service was exceptional

I spoke to Jason Acock about my shower pump because we were having to wait for the water to come through the rose. I was asked to send photographs of the installation of the pump as directed by him. I received, what was a shocking report based on fact, which included the measurements of what all of the pipes should be for optimum purpose and detailed documentation. Due to this information, to avoid the possibility of flooding, I now need to contact the Plumber to install said pump correctly.

So recently I have raised my concerns regarding a Stuart Turner shower pump purchase I made. I made this purchase as I was replacing a fabulous shower pump that had served me well and I was putting my trust back into the Brand. My Concerns eventually reached Jason Acock at the company. Jason's call was a fantastic experience. Not only did he thoroughly check our setup, but from the ClipVideo experience he could diagnose and advise accurately. Importantly, this gave me satisfaction of knowing I was being advised correctly and my concerns were listened to. Jason's patience and diligence was exemplary, so BIG thankyou for that. This experience left me without doubt that Stuart Turner are prepared to go above and beyond for their customer base. That is a very valuable quality to have. Quality service with Quality products.

There website warranty registration was first down then failed to recognise my pump serial number so I had to phone and send several emails. So far (2weeks) the shower pump is working fine

We bought a Stuart Turner shower pump to replace a Stuart Turner pump that had failed after 2 years. Sadly the new one failed at 8 months. Both bought at Toolstation. Upon returning the faulty pump ( just running but not switching off) having run through all suggested problem solving we were told they couldn’t replace. Toolstation was very helpful in ringing the help line that was very unhelpful to the point of rude trying to suggest it was our fault/ plumbers for incorrect installation. No assistance whatsoever. We have now bought another brand after such poor service. Don’t waste your money on this brand.

I recently installed 2x i-boost for a big client of mine in the Kent area and a gent called brad who covers the area went above and beyond to ensure my process was as slick as possible. He visited the site, surveyed the properties, spoke to the client ensuring the products would fulfill their needs and then ordered the products at a merchant for me. Brilliant service cheers brad

Rang up to register monsoon pump for warranty, and got great support from Eddie McCreadie in the technical team to set it all up…..happy with professional service

Had a problem with an old pump hose. Initially spoke with Muhammad Turk then Jason Acock, who were both extremely helpful in sorting out the problem.

Outstanding support. Despite my pump being end of warranty Jason was proactive, polite and made every effort to help me resolve the mechanical issue with my pump. I could not be happier with the outcome! And it is plain that Stuart-Turner are driven to keep improving the quality of their products as they were very keen, despite this issue being a one off, to understand the problem so that they can prevent any reoccurrence!

Not a great company. No one answers the phone or emails. The web page contact section is confusing with no email address just things like ths listed what3words location: amicably.reds.airbase. I have attemted to make contact through our murchants such as GM Treble and BSS and neither have had success. This was a order to place but unfortunately its created more work for me and will ow sauce a pump and tank from another manufacturer.