Boiler cut out Saturday morning which wasn’t great timing as Ferroli is shut over the weekend. Sent them an email and rang first thing Monday morning. Spoke to Joshua who had already received my ema... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had a Ferroli BlueHelix HiTech RRT34C combi boiler fitted recently by a non Ferroli engineer. Very pleased with its performance, rads are boiling hot as is the water supply. I cannot fault it. Its got... See more
Company replied
Been installing Ferroli boilers for a good while now. Found their back up service very good for a smaller manufacturer. Found like anything if they're installed correctly and maintained correctly and... See more
Company replied
Has the pleasure today speaking to Dean from ferrolis technical helpline. Found him very patient and encouraging and talked me through a fault on my customers boiler . Hope this message gets throug... See more
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Company details
Written by the company
Ferroli UK began business in the late 1980s when the UK export market was identified as being a promising one. In 1988 Ferroli joined forces with Brassware Sales, a Midland based importer and after nine years of continued growth, Ferroli UK Ltd was established. Ferroli UK swiftly expanded relocating to Burton-upon-Trent Staffordshire in January 2001. Today, Ferroli UK continues to go from strength to strength with a move to new offices and warehouse premises in Walton-on-Trent, Derbyshire in May 2021. These further developments have involved a great deal of investment, introducing best practice for greater business efficiencies and logistical planning. The new office facilities are conveniently located on the southern edge of Walton on Trent giving flexibility for future growth as Ferroli UK strengthens its position further in the market place. Consumer demand and the environment are the two main factors that drive Ferroli's development of innovative technologies. Our range of energy saving domestic and commercial boilers and renewable energy products ensure maximum efficiency and eco-compatibility. It is these two factors that keep Ferroli at the leading edge of appliance design. Ferroli manufactures its own domestic and commercial boilers, water heaters and renewable energy products in 12 factories around the world, giving it the ability not only to control quality and price, but also enabling it to innovate in-house rather than relying external companies. "At Ferroli UK we are looking at giving customers a comprehensive range of water heating products from small instantaneous water heaters, to electric boilers to air source heat pumps. We develop cost-effective solutions with high quality products that offer the customer a practical and workable long-term solution. Our Ferroli range is very comprehensive and offers a wide variety of quality products in the water heating market for the UK" - Andrew Buttree, Managing Director Ferroli UK In the UK, Ferroli have made it a priority to develop a strong team with a range of exceptional skills in marketing, customer service, internal sales and technical support: "Ferroli UK is a great team of people who have experience, enthusiasm and passion for the business. Honesty and passion are the two bywords for our way of working – we take immense pride in what we do. The UK operation also offers a comprehensive list of training courses on domestic and commercial boilers including its new electric boiler".
Contact info
Granary Barn, Catton Road, DE12 8LL, Walton on Trent , United Kingdom
- 0330 205 0000
- uk.sales@ferroli.com
- www.ferroli.co.uk
4.2
Great
353 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I own a plumbing and heating company…
I own a plumbing and heating company and have over 20 years experience. What an awful company Ferroli are.
The old Ferroli boilers (the Modena) used to be great but that was 10/15 years ago.
There new boilers are absolute junk. They are probably up there with the worst boilers money can buy.
I have had to wait over 2 weeks on 2 separate occasions to get simple parts to repair these awful boilers. Any other boiler, the part would be next day delivery, or, it would be In stock, they give suppliers the run around promising delivery dates that come and go without the parts turning up, meanwhile the customer has no boiler for 2 weeks!
How can any company operate like this? Cheap, poorly made, unreliable, parts hard to get hold off.
If you buy a Ferroli boiler, you are asking for trouble. They are cheap for a reason.
1 April 2026
Unprompted review
Reply from Ferroli UK
Dear James,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We take feedback like this seriously, particularly regarding parts availability and service delays, as this is not the level of service we aim to provide. While we understand your frustration, we would welcome the opportunity to look into the specific cases you’ve mentioned and understand what may have gone wrong.
Please contact our team directly at service@ferroli.com, with further details, so we can investigate and assist where possible.
We are continually working to improve both our products and support services, and your feedback is valuable in helping us do so.
Kind regards,
Ferroli UK Customer Support Team
Impressive technical support
I'm a gas registered installer and I'm not familiar with ferroli boilers. I had a fault on a boiler and spoke to a technical support guy called Dean. He was absolutely brilliant to deal with, he was patient and very understanding. He talked me through the troubleshooting and setting up of the boiler.
19 March 2026
Unprompted review
Reply from Ferroli UK
Thank you for your 5-star review, R. Pritchard.
It’s great to hear that Dean was able to support you so effectively, especially as you were working with a Ferroli boiler for the first time. Providing clear, patient, and knowledgeable technical guidance is exactly what we aim for, so your feedback is very much appreciated.
We’ll be sure to pass your kind comments on to Dean — he’ll be delighted to hear them.
Thanks again for taking the time to share your experience, from all of us at Ferroli
Ferroli helped me out with a warranty…
Ferroli helped me out with a warranty issue, a guy called Zak assisted and sorted the issue out, I didn't think it would be warranted but they got it sorted, even though it was an error by me, well done guys
3 March 2026
Unprompted review
Reply from Ferroli UK
Hi Kevin, Thank you for your great feedback. We're pleased to hear that Zak was able to assist with your warranty issue and get everything sorted for you. It's good to know the team could help, even in a tricky situation. We'll be sure to pass your kind comments on to Zak. If you need any further support in the future, please don’t hesitate to get in touch. Many thanks Ferroli
Heating and hot water back up and…
Heating and hot water back up and running in under an hour — Andy delivers speed, skill, and reliability.
2 March 2026
Unprompted review
Reply from Ferroli UK
Thank you so much for your fantastic feedback.
We’re delighted to hear your heating and hot water were back up and running in under an hour — that’s exactly the level of service we aim to deliver. Andy will be especially pleased to know his speed, skill and reliability made such a positive difference.
We really appreciate you taking the time to share your experience. From all of us at Ferroli.
Great Customer Service
I rang Customer Services and spoke with Sakibur Redoy, my questions were answered with great professionalism and understanding, I needed information from a while ago with regards to a purchase and Sak found everything I needed, even emailed the details over to me
Thank you Sak 😃 from Mrs Osborne
27 February 2026
Unprompted review
Reply from Ferroli UK
Dear Mrs Osborne,
Thank you for taking the time to share your experience.
We’re so pleased to hear that Sakibur was able to assist you so professionally and thoroughly. Tracking down past purchase information isn’t always straightforward, so it’s great to know he was able to find exactly what you needed and follow up with the details by email.
Your kind words will mean a lot to Sak — we’ll be sure to pass them on.
Thank you again for your lovely feedback. From all of us at Ferroli.
Huge thanks to Zack and Dean
Huge thanks to Zack and Dean very polite & professional and got me up and running very quickly
11 February 2026
Unprompted review
Reply from Ferroli UK
Thank you for your lovely feedback.
We’re delighted to hear that Sakib and Dean were able to get you up and running so quickly. It’s great to know their polite and professional approach made a positive impression.
We’ll be sure to pass on your thanks to them — they’ll really appreciate it.
Thanks again for taking the time to share your experience. From all of us at Ferroli
Boiler Breakdown
Boiler cut out Saturday morning which wasn’t great timing as Ferroli is shut over the weekend. Sent them an email and rang first thing Monday morning. Spoke to Joshua who had already received my email and instructed an engineer. Chris the engineer arrived within an hour or so and fixed the problem. Maybe an emergency call out number over weekends would be an idea but otherwise excellent service from Joshua and Chris 👍
23 February 2026
Unprompted review
Reply from Ferroli UK
Thank you for taking the time to share your experience.
We’re sorry your boiler cut out at the weekend – we understand that’s never ideal timing. That said, we’re really pleased to hear that Joshua was able to act quickly on your email and that Chris resolved the issue promptly once on site. We’ll be sure to pass your kind comments on to them both.
We also appreciate your feedback regarding a weekend emergency call-out service. Customer feedback like this is invaluable and helps us continually review and improve the support we offer.
Thank you again for your comments and for choosing Ferroli.
Great customer service
Great customer service - Carole was very helpful and efficient. Collection and replacement all taken care of. Thank you.
19 February 2026
Unprompted review
Reply from Ferroli UK
Thank you for your kind feedback.
We’re delighted to hear that Carole was helpful and efficient, and that the collection and replacement process was handled smoothly for you. Providing a straightforward and stress-free service is always our aim.
We’ll be sure to pass your thanks on to Carole.
— The Ferroli Team
I’ve just installed another Ferroli…
I’ve just installed another Ferroli Bluehelix combi boiler - I’ve now fitted over 20 of this model and genuinely can’t fault it.
They’re efficient for both heating and hot water, and the touchscreen display gives them a smart, modern look.
7 February 2026
Unprompted review
Reply from Ferroli UK
Thank you for your continued support and for sharing your experience.
It’s fantastic to hear that you’ve installed over 20 Bluehelix combi boilers and that they’ve consistently delivered for you. We’re especially pleased that you value both their efficiency and the modern touchscreen design — reliability and performance are exactly what we aim to provide for installers and homeowners alike.
We truly appreciate your confidence in the Bluehelix HiTech and look forward to supporting you on many more installations in the future.
Kind regards,
Ferroli
The engineer they sent was Dave to give…
The engineer they sent was Dave to give my boiler an annual service. It's the first time I've used ferroli but I definitely will in the future as it's the first time I seen the boiler cleaned up in such a way with pride and actually taking things apart. I asked the engineer if he didn't mind me watching and found him very chatty and he talked me through the process of what he was doing.
14 February 2026
Unprompted review
Reply from Ferroli UK
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Dave provided such a thorough and professional annual service. At Ferroli, we take great pride in the quality of our engineers’ work, so it’s fantastic to know that his care, attention to detail and willingness to talk you through the process made such a positive impression.
We believe servicing should be carried out with real pride and transparency, and it’s wonderful to hear that this came across during your visit.
Thank you for choosing Ferroli for the first time — we look forward to supporting you again in the future.
Many thanks from all of us at Ferroli
I had Gary one of the engineers come…
I had Gary one of the engineers come and repair my boiler today. I suffer from the cold very badly. And thanks to Gary, I got my heating back up and working and felt functional again.
11 February 2026
Unprompted review
Reply from Ferroli UK
Dear Gary
Thank you so much for taking the time to share your experience. We’re delighted to hear that Gary was able to get your heating back up and running for you.
We understand just how important a warm home is — especially if you’re sensitive to the cold — so it’s good to know Gary made such a difference to your comfort and wellbeing. We’ll be sure to pass your kind words on to him.
From all of us at Ferroli
Had the pleasure of dealing with Dean…
Had the pleasure of dealing with Dean from technical helpline today. Found him very laid-back and knowledgeable. Just wanted to show my appreciation by leaving a review. Thanks again, Dean!
9 February 2026
Unprompted review
Reply from Ferroli UK
Dear Akshay, Thank you so much for taking the time to leave this lovely review. We’re really pleased to hear that Dean was able to help and that you found him knowledgeable and easy to deal with. I’ll be sure to pass your kind words on to him – it’ll absolutely make his day! From all of us at Ferroli
Great customer service from Ferroli
Great customer service from Ferroli, always found them to go out of their way to help me. Really friendly bunch. I’ve got a Ferroli boiler in my house and my rental properties, and it’s five stars from me! Highly recommend!
2 February 2026
Unprompted review
Reply from Ferroli UK
Dear Morgan,
Thank you for your great review and recommendation.
We’re delighted that Ferroli boilers have proven a reliable choice for both your home and rental properties, and that our customer service team has been able to support you along the way.
Kind regards,
The Ferroli Team
Please Please look at the Google…
Please Please look at the Google reviews! This company has left me completely out in the dark, or cold to be exact!!! They refuse to acknowledge that the heating element in the P7/12 Boiler is a faulty product! I have replaced this part over the years about 20 times....around 4 times every year and NOW they will not let a reseller (Wolsley) take stock of the item!!!
They demand I MUST buy it locally (I live overseas) at a way bigger cost! Complete and utter disgrace! If I knew better I WOULD NEVER HAVE PURCHASED FERROLI.......EVER!
26 January 2026
Unprompted review
Reply from Ferroli UK
Dear James,
Thank you for taking the time to share your experience, and we’re sorry to hear how frustrating this situation has been.
We would like to clarify that the product and spare part you reference (part no. 39833292) are not items that are, or have ever been, supplied, sold, or supported within the Ferroli UK market. For this reason, they do not fall under Ferroli UK’s technical support, warranty, or spare parts service.
If a component is repeatedly failing, this would usually suggest an underlying issue elsewhere in the system. However, as this appliance is not part of the UK-supported range, we are unable to provide technical diagnosis or further assistance.
We are sorry but Ferroli UK can only support products that have been purchased, installed, and distributed within the UK, so we would have to recommend seeking parts and support through the authorised Ferroli distributor in the country where the boiler is located.
Kind regards,
Ferroli UK Customer Support
Clarification needed: Ferroli 28 kW boiler behavior
Hi, I have a question about my Ferroli 28 kW boiler.
The flame symbol turns on and the boiler starts by itself several times a day and night, even when the tap is closed and the heating is off. I’ve set both hot water and heating to 50 °C, but the temperature keeps rising on its own.
The boiler is new (about 3 months old) and this only started 4–5 days ago. It didn’t do this before. I called technical support and was told this is normal, but my trusted technician says it isn’t.
Could you please confirm whether this behavior is actually normal under these conditions?
12 January 2026
Unprompted review
Reply from Ferroli UK
Good Morning Julia,
We were sorry to receive your two-star review and to hear that you’re experiencing this issue. We’d really like the opportunity to work with you and help get everything sorted.
Please contact our Service team at a time that suits you — they’ll be more than happy to assist:
Service Team
Mon–Thu: 9.00am–4.00pm | Fri: 9.00am–3.45pm
T: 0330 205 0005
E: service@ferroli.com
We’re always here to help and hope we can turn this into a positive experience for you.
Many thanks, Ferroli Customer Service
Overall my boiler is great but can you…
Overall my boiler is great but can you tell me why in the colder months my hot water is not that hot. If I run a bath I have to add 2 kettles of boiling water. Had it looked at 2 years ago and nothing was wrong. The water temp is at 55 which is the max. In the summer it’s hot but not winter
1 January 2026
Unprompted review
Reply from Ferroli UK
Good Afternoon Janette,
Thank you for taking the time to leave a review, and we’re pleased to hear that overall you’re happy with your boiler.
The difference in hot water temperature between summer and winter can sometimes be linked to the incoming mains water temperature, which is significantly colder during the winter months and can affect the final hot water output.
Our technical team would be very happy to look into this further for you. You can contact them directly on T 0330 205 0005 or by emailing technical@ferroli.com with your contact details, and they will be happy to discuss this with you.
Many thanks, Ferroli Customer Service
Reply from Ferroli UK
We're so pleased to hear that the product you purchased was great value for money and easy to commission. Thank you very much for your 5 Star review! From all of us at Ferroli.
Very disgraceful Engineers
Stay away from this company as there engineers are a absolute disgrace. We had a boiler service booked for today by our landlord. The Ferroli engineer showed up at the back garden gate and called the landlord to tell us to open the gate. I open the gate and asked him to drive around to the front door what he declined. I asked him 3 times to drive around and come to the front door but he claimed he must go several times back to his van and therefore he needs to go through our garden. He completely ignored when I told him that from the front door he has straight access to the boiler without walking through other rooms, which he would have when coming through the back garden. At the end he drove away and I found out through my landlord, that he claimed to his office I would have been aggressive towards him what is absolutely not true. To give you a full picture about this company, the last Ferroli engineer who visited before him, had a discussion with my wife why not to wear blue shoes and at the end left a trail of dog poo on our hallway carpet. Worst company staff we had to deal with in decades.
Update to reply from Ferroli Customer Service:
It's just unbelievable how the Ferroli customer service team bends the reality in their response.
Firstly, he was not met with hostility but refused 3 times to enter through the front door based on the fact, that the route through the garden is neither the safest nor the direct to the boiler. Both, the safest and direct way would have been through the front door. But obviously does the Ferroli customer team knows the layout of our home better then us. That's just so pathetic!!!
That the engineer got accidentally locked in the garden for a very short time was based on the fact, that he should not even been there in first place. If he he would have followed our simple request to enter the house through the front door it would never happened. He still could have come to the kitchen door where wife was present instead of calling the landlord. It's absolutely not logical.
Dear Ferroli customer service team, please can you explain how an engineer refuses 3 times to come through the front door and claiming it's not the safest route to the boiler not even knowing where the boiler is?
I'm really looking forward to your answer.
25 November 2025
Unprompted review
Reply from Ferroli UK
Dear Ian,
Thank you for your review. We are sorry to hear that you were dissatisfied with your recent engineer visit and we understand how frustrating service issues can be.
We have carried out a full internal review of the appointment, including the engineer’s written report and the information provided by our service agent. Their account of the visit differs significantly from the events described in your review. According to the engineer, he was met with hostility on arrival, was repeatedly refused access to the safest and most direct route to the boiler, and was subsequently locked inside the garden area while attempting to retrieve tools from his vehicle. He reported feeling unsafe and contacted both your landlord and our office immediately.
Our engineers are also required to wear shoe coverings inside properties, as confirmed by our service agent.
Given the conflicting accounts and concerns for the safety of our staff, we have advised that any future visit can only take place if the landlord is present at the property and if the appointment relates to a valid warranty claim. Our priority is always to provide a safe and professional service for both customers and engineers.
If your landlord would like to discuss this further or arrange a suitable appointment, they are welcome to contact our Customer Service team at service@ferroli.com with the job reference and property details.
Thank you for taking the time to share your feedback.
Ferroli UK Customer Service Team
Sakibur & Dean were very attentive
Sakibur & Dean were very attentive. Sakibur obtaining information from me about my faulty boiler and giving great assistance, then passed me onto Dean, who was very patient in guiding me through the steps to get my boiler working again. I was very impressed with the service over the phone. They were personable and professional. Many thanks to you both.
Regards
Guy
19 November 2025
Unprompted review
Reply from Ferroli UK
Dear Guy,
Thank you so much for your lovely feedback. We’re delighted to hear that Sakibur and Dean were able to support you so effectively.
It’s good to know that Sakibur provided clear guidance and gathered the information needed, and that Dean was able to patiently walk you through the steps to get your boiler up and running again.
We truly appreciate your kind words about their professionalism and personable service. We’ll be sure to pass on your thanks to them both.
Many thanks, from all of us at Ferroli
The boiler was defective from the first…
The boiler was defective from the first day and the customer service was a nightmare. In the end I removed the boiler entirely and replaced with a different brand! Complete waste of money and horrible experience. Stay well clear of Ferroli!
6 March 2025
Unprompted review
Reply from Ferroli UK
Dear Mr Ahmad, We’re really sorry to hear about your experience and that you felt you had to replace your Ferroli boiler. That’s certainly not the level of quality or service we aim to provide.
We’d appreciate it if you could email us at service@ferroli.com with your boiler’s serial number, installation date, and any details about the issues you experienced. Even though the boiler has been removed, we’d like to understand what went wrong so we can investigate and improve.
Kind regards,
The Ferroli Team
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