Good attention to our needs as a family. mobility issues such as comfort and pain were fully considered. No pressure with sales just good advice. Good kindness and care thank you Anita and Donna at... See more
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Review summary
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Fantastic service every time. The manager lucie is so friendly, warm and welcoming and always makes you feel comfortable as soon as you walk into the shop. She really knows her job and nothing ever se... See more
Company replied
This was my first visit to the shop, and I'd never bought a mobility scooter before. I was buying one for my Auntie, whose birthday was just two days away. I was served by a lady called Dawn,... See more
Company replied
I would like to give more than 5 for an excellent company I rang the shop Holderness rd hull I looked at there web site for a perching stool the lady Davina was very veryhelp full a luvly lady who gi... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Wendy the lovely lady running the Edan…
Wendy the lovely lady running the Edan shop was super helpful and friendly, explained everything in simple terms that my mum will have no difficulty following. She also sorted the purchase of the mobility scooter, very quickly. Would definitely recommend a visit
1 October 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Amazing shop and staff, Deborah was very helpful
Amazing, professional and very knowledgeable staff. Bought my mum a walking aid. Great to be able to try them out in the shop rather than just pick one online. We were shown a few different walkers and ended up buying a different one that we were originally going to buy because it felt better when actually trying.
30 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Electric wheelchair
Called into Eden mobility with my elderly mum to try electric wheelchairs. We were served by Ebony who was lovely and very helpful . She gave very detailed information on both of the wheelchairs we tried and demonstrated how they folded up. Great service no pressure to buy would definitely recommend Eden Mobility. D. Booth.
30 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Debbie excellent salespetson
Debbie who served us was very knowledgeable with the products she was selling. She gave her expert advice on the rollators I was looking at and demonstrated them and gave me the opportunity to test drive a couple
30 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Excellent service
Sam was friendly, knowledgeable and super helpful. We were able to test a range of products to ensure we got what was right for us. No pressure sales and Sam ensured we got the best deal possible...even a free gift. Excellent all round. Would recommend.
30 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Chair delivery
I purchased an ex-demo chair from store, got a great deal and Ben got it delivered to my home extremely quickly. The delivery men were also top notch.
23 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Purchased an Eden onyx scooter today…
Purchased an Eden onyx scooter today from Sam Bedford at the Barnsley store. Absolute first class experience, very helpful and friendly. We went to a lot of mobility shops, Eden mobility was the best price and Sam did not hard sell which was much appreciated. Excellent service!!
29 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Truly shocking customer service.
I bought an Eden supplied mobility scooter as a private sale from the family of the original purchaser. It was “as new” and still had all the original tags attached. It had been bought new from Eden Mobility, Scarborough last year.
I wanted to check if it remained under warranty and I intended to carry on using Eden for servicing and to see if I could buy an extended warranty and insurance through them. I called our local Eden shop in Scarborough to find out if it was still under warranty, having changed owners and when a service was due. I spoke to Lynette. Unfortunately, she could not find details of it on the system despite me giving the full address of the purchaser and the model details. She said she would put me through to the service department who might be able to help but the line then went dead.
So, I called the national telephone number (01724 700271) and got through to John. He was helpful at first and answered my first questions as to whether the warranty was transferable. He explained that it wasn’t. I wanted to know when I should arrange a service and if I could buy an extended warranty. He said that as I wasn’t the original purchaser they had no obligations to me and that I couldn’t book it in for a service. He said they were too busy to deal with people who were new customers. He said they had too many customers. His manner and tone became unnecessarily rude and abrupt. As my Mum and husband and some friends are also considering buying a mobility scooter, I asked if they were maintaining new ones, then? He asked why I was asking? A very strange and unhelpful attitude, I’m assuming because I wasn’t calling to buy a brand new product today.
Needless to say, we (myself and family and friends) will never be buying anything from Eden. If this is how they treat potential and new customers who wanted to give them business, they don’t deserve any business.
29 September 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review and for sharing your contact details. We have reached out to try and discuss this with you.
Warm regards,
Eden Mobility
Carol was very helpful and kind when I…
Carol was very helpful and kind when I visited the store
29 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Amo was very helpful and took time to…
Amo was very helpful and took time to pick the right product for my needs. Thank you for your help she's a credit to the company and I wouldn't hesitate recommend or using the company again
29 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Warm and friendly service from Sophie…
Warm and friendly service from Sophie and Riley. Would highly recommend Eden Mobility. We have just made our third purchase from Chesterfield store and found them informative and helpful with their product knowledge. What a great team!!
14 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
The young man Ryan Fallows who helped…
The young man Ryan Fallows who helped me with my purchase & buying my scooter is very Knowledgeable,Polite, &Plesant he is a credit to your company.
Thanking you & kind regards.
Cath Hartley.
25 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Thank you Andrew for your help and…
Thank you Andrew for your help and kindness. Excellent service. Thank you again. Tony and Lyn, visiting from Australia
29 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Great customer service
We bought a walker today for my brother who struggles with balance, he was able to try it out instore and is highly delighted with the product. Carol provided exceptional customer service, nothing was too much trouble. Many thanks
26 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Great service
Very helpful, great service ,scooter delivered quickly and your salesman very very helpful
18 September 2026
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Patrick was amazing
Patrick was amazing. Friendly. Knowlegeable and nothing was too much trouble.
26 September 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Product arrived when it said it would…
Product arrived when it said it would in time for holiday.
18 September 2026
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
I ordered replacement batteries for my…
I ordered replacement batteries for my Bootmaster Elite scooter on Thurs 17 Sep and was told delivery would be 3 to 5 days. It's now 11 days later and still no batteries. I rang on Frid 25 and was told to give it a few more days. What sort of service is this when I have been without my scooter for all this time?
18 September 2026
Reply from Eden Mobility
Thank you for leaving your review. I can confirm we have reached out to you today to assist.
Warm regards,
Eden Mobility
Reply from Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
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