I cannot fault the service here. Lucie is extremely helpful and genuinely cares for her customers. She started coffee mornings, which are a great idea, getting the community together and helping th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service every time. The manager lucie is so friendly, warm and welcoming and always makes you feel comfortable as soon as you walk into the shop. She really knows her job and nothing ever se... See more
Company replied
Well!!! First time I have been in this shop.... What a great experience!!! Real great quality goods. Great range on Display. Lucie was exceptional. Extremely informative. Welcoming and com... See more
Company replied
Visited the store with my mum to look for different mobility tools to help following her stroke, staff very friendly and discussed all our needs with suggested products and their benefits. Staff knowl... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Henshaw Street 22-24, OL1 3AA, Oldham, England, United Kingdom
- 0161 393 4597
4.9
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had another great experience in the…
Had another great experience in the store with Lucie, me and my carer Andy brought her a coffee and doughnuts.
29 October 2026
Unprompted review
Great service from Lucy as always
Great service from Lucy as always. Always listens and has time for a natter, even if she's lunching she'll open the door and let you blow off some steam.
19 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
My wife's scooter has never worked…
My wife's scooter has never worked properly we paid 2000 pounds. They been out several times no joy it's not fit for purpose. I'm giving them today to ring as they said there ringing if not it's going back to shop and small claims court. These are a disgrace of a company and should be ashamed it's affecting our mental health now if you've got any backbone replace this or full refund. We are vulnerable people.
15 May 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you for your review. I can confirm we are in contact with you to assist in this matter.
Warm regards,
Eden Mobility
Visited the store with my mum to look…
Visited the store with my mum to look for different mobility tools to help following her stroke, staff very friendly and discussed all our needs with suggested products and their benefits. Staff knowledgeable and very helpful. Highly recommended 👌
2 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
I went into the Oldham branch of Eden…
I went into the Oldham branch of Eden Mobility this morning without a clue of what I could do to help my disabled aunt, I was blown away by the level of professionalism & care that I got from Rachel, I walked in & saw true compassion with regular customers all sat together with staff having a coffee morning which I was told happens every Friday morning.
Rachel helped me to find the right products for my aunt, I didn’t feel pressured by a salesperson I felt listened to by a kind knowledgeable woman & I would 100% recommend Eden Mobility to anyone who has a disability. The staff are amazing & the products are affordable.
9 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Extremely helpful & friendly
Extremely helpful & friendly
I took my elderly sister (who can be extremely difficult at times)into the branch. We were welcomed warmly & helped with professionalism and advised accordingly.
Highly recommend
8 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Good selection of products and helpful…
Good selection of products and helpful staff.
5 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
I cannot fault the service here
I cannot fault the service here.
Lucie is extremely helpful and genuinely cares for her customers. She started coffee mornings, which are a great idea, getting the community together and helping those who, don't get out and about much, interacting with like minded people.
She goes up and beyond her role and her interaction and attention to detail is second to none. Excellent service 👏
2 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Rachel has been very helpful in helping…
Rachel has been very helpful in helping us get a appointment for a stairlift for my grandma, she was very friendly and welcoming.
3 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Very happy with my purchase from Edan…
Very happy with my purchase from Edan Mobility. I bought a bed guard and the service was excellent. Rachel was friendly and helpful. would definitely recommend.
25 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Fantabulous
Well!!! First time I have been in this shop....
What a great experience!!!
Real great quality goods.
Great range on Display.
Lucie was exceptional.
Extremely informative.
Welcoming and compassionate.
The atmosphere in the shop was luvly, customers who were regular visitors were so nice.
I will definitely use this shop in the future for help with my own
Disabilities, Fabulous place.👌❤🙏
1 October 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
I was greeted with smiles and pleasant…
I was greeted with smiles and pleasant attitudes! Very professional! Both Cat and Lucie were fantastic and really got their jobs done. They helped me and my elderly father out tremendously and I would gladly recommend them and Eden Mobility to any and all interested! All the best to Lucie and Cat! Sincerely Edwin Fox.
23 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Rachel & Lucie have been amazing what a…
Rachel & Lucie have been amazing what a great service. Would definitely recommend.
22 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Rachel was very friendly
Rachel was very friendly. Showed us all the deals and explained how they all worked. Very welcoming will recommended to all my friend.
18 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Coffee morning was a lovely turnout
Coffee morning was a lovely turnout, Rachel was brilliant lot's of laugh brews and biscuits. Always lovely and welcoming at Oldham store
18 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Fantastic service every time
Fantastic service every time. The manager lucie is so friendly, warm and welcoming and always makes you feel comfortable as soon as you walk into the shop. She really knows her job and nothing ever seems too much trouble. If there's a problem, she does everything she can to get it sorted quickly and makes the whole process so much easier. You can tell she genuinely cares about the people she helps. A lovely, inviting shop with brilliant customer service. Would definitely recommend!
3 August 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
thankyou Rachel for your assistance in…
thankyou Rachel for your assistance in choosing the mobility scooter for pearl she loves it thankyou
11 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
rachel was amazing helped us find the…
rachel was amazing helped us find the perfect walker showed us how to use and explained everything thoroughly and was so friendly and helpful
8 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Our nice experience this morning
I am a community support worker, I attended the shop this morning with a client. We were met with very friendly, helpful staff who went out of their way to make us feel welcome
( Lucie and Jonathan). We browsed around the shop, the staff advised us, gave us a mobility magazine for us to take away, we will definitely return and recommend to our other service users for future purchases.
2 September 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
I have been going in the shop for many…years well recommended
I have been going in the shop for many years to buy equipment so I have got to know Lucy and I just want to say if there was a reward for the no 1 sales person she would the one
She is so passionate about her customers and genuinely wants to make sure you get what is best for you
Nothing is ever any trouble
Only last week we went regarding a scooter for one of our Clients we had been given some funding towards and she was there right away seeing how we can find what we needed she explained everything about it and knew what she what she was talking about we even ended up with a Bag for the back of it unbelievable service
Caring great listener and Genuine
I would recommend this shop to everyone
17 August 2026
Unprompted review
Reply from Eden Mobility - Oldham
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.