Telephoned to make appointment to discuss funeral plans for myself and husband (hopefully not in the near future) We were greeted by a very friendly lady who explained the plans. She was very helpf... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Dignity for a pre paid plan for my Mother sixteen years ago my husband and I decided that we would like to arrange our own funerals so that our children are relieved of the stress at su... See more
Company replied
Funeral Directors, J H Kenyon, Fulham Broadway Our experience for our dearest Mum’s funeral went so smoothly and the service we received was truly exceptional. Our heartfelt thanks go to Debb... See more
Company replied
Ross was kind and considerate, taking the time to explain things. His friendly manner put me at ease and it was a pleasant experience, as opposed to the stress and anxiety of dealing with a funeral... See more
Company replied
Company details
Written by the company
Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.
Contact info
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, United Kingdom
- 0808 258 0719
- www.dignityfunerals.co.uk
4.8
Excellent
4K reviews
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Discussion with agent was fine
Discussion with agent was fine. Follow up documents could be better.
17 July 2026
Reply from Dignity Funerals
Dear Customer,
We appreciate your feedback regarding the follow-up documents. We are always working to improve our processes. Thank you for your kind words about our team.
Angela was so lovely and made me feel…
Angela was so lovely and made me feel comfortable
10 July 2026
Reply from Dignity Funerals
Dear Anita,
We're so happy to hear Angela made you feel comfortable. We appreciate your kind words.
Reply from Dignity Funerals
Dear Mr Hope,
We're so glad to hear that you had a positive experience. We appreciate your feedback.
Reply from Dignity Funerals
Dear Alison,
We're so glad our service met your needs with compassion. We appreciate your kind words.
Fast Efficient Service
Telephoned to make appointment to discuss funeral plans for myself and husband (hopefully not in the near future)
We were greeted by a very friendly lady who explained the plans. She was very helpful, answered all our questions so we decided there and then to sign up with Dignity.
8 July 2026
Reply from Dignity Funerals
Dear Senga,
We're so glad to hear our colleague provided such helpful and clear information regarding your funeral plans. We appreciate you choosing us for such an important decision.
Ross was kind and considerate
Ross was kind and considerate, taking the time to explain things.
His friendly manner put me at ease and it was a pleasant experience, as opposed to the stress and anxiety of dealing with a funeral when you’ve just lost a loved one.
15 July 2026
Reply from Dignity Funerals
Dear Mr Flint,
We are truly grateful for your kind words. We understand how challenging these times can be, and we are glad that Ross could provide comfort and clarity when it was most needed. Thank you for sharing your positive experience.
We chose Dignity on the recommendation…
We chose Dignity on the recommendation from a friend whose late husband had a cremation only plan, and which she also has. I asked "did they try to put on extra costs when he passed " The answer was "no".
My husband and I booked a meeting at the Preston office at H.J.Whalley & Sons 9th July. Our meeting was with Sharon. She was great. Put us at our ease straight away. So open and friendly, but also professional and knowledgeable. Sharon covered all the bases in a clear and precise way, while maintaining her friendly manner. Is it wrong to say we enjoyed our meeting with Sharon at Dignity? We don't think so. Thank you Sharon. We wish you nothing but the best for your future.
9 July 2026
Reply from Dignity Funerals
Dear Linda,
We are so pleased to hear that your meeting with Sharon was such a positive experience. It is wonderful to know that she put you at ease and provide a clear, professional, and friendly service. We truly appreciate you sharing your kind words about our team.
Reply from Dignity Funerals
Dear Customer,
We're so happy to hear that our team member was able to provide such helpful assistance. We truly appreciate your kind words.
Reply from Dignity Funerals
Dear Patricia,
We are so glad to hear that you found our team helpful and knowledgeable. Your positive feedback means a lot to us.
Good advice and guidance
Good advice and guidance, well impressed with Ceri who dealt with us ,easy and reassuring.
8 July 2026
Reply from Dignity Funerals
Dear Carol,
We're so glad to hear Ceri's guidance was helpful and reassuring for you. Thank you for your kind words.
The knowledge of all staff who dealt…
The knowledge of all staff who dealt with my plan was excellent Elaine, Jackie, Lauran & Adam.
10 July 2026
Reply from Dignity Funerals
Dear Moira,
We're so glad to hear that our team's knowledge was excellent and helpful. We truly appreciate your kind words.
Very informative,really thorough
Very informative,really thorough. Explained the plans in great detail. Professional in all ways.
8 July 2026
Reply from Dignity Funerals
Dear Carol,
We're so happy to hear that our team's guidance and professionalism were appreciated. Thank you for your wonderful feedback.
Reply from Dignity Funerals
Dear William,
We are so glad you had a positive experience with Kelly. We appreciate your kind words.
Charles Embltons are simply amazing!
Was so simple and made so personal yet very affordable. Can’t recommend Charles Embltons enough
14 July 2026
Reply from Dignity Funerals
Dear Kaitlin,
We are so happy to hear that the Charles Embleton team provided you with such a simple and personal experience. We truly appreciate your kind words.
Very informative staff
I had my appointment at Haynes Funeral Directors in Eccleshall. A very nice lady named Rebecca explained all the different options and what they covered. I was able to explain my wishes and obtain the relevant plan.
14 July 2026
Reply from Dignity Funerals
Dear Irene,
We're so glad to hear that Rebecca and the Haynes team assisted you with your wishes and provided clarity on your options. Thank you for your kind words.
Very friendly and welcoming explaining…
Very friendly and welcoming explaining the brochure and answering any questions I had Kirsty is 5star making you feel at ease
14 July 2026
Reply from Dignity Funerals
Dear Patricia,
We're so glad to hear you had such a positive experience and felt at ease thanks to Kirsty. We appreciate your kind words.
Reply from Dignity Funerals
Dear Brian,
We're so glad to hear you had a positive experience with our service. We truly appreciate your kind words.
Staff on the phone helped me complete…
Staff on the phone helped me complete my funeral plan as I was having trouble on the website. (My fault not theirs!) They explained everything thoroughly and made sure I was happy before proceeding
15 July 2026
Reply from Dignity Funerals
Dear Demi,
We're so glad our team could assist you with your funeral plan. We always aim to provide thorough support and ensure your peace of mind. Thank you for your kind words.
Reply from Dignity Funerals
Dear Kathy,
We are so happy to hear that our staff provided you with a kind and pressure-free experience. We truly appreciate your wonderful feedback.
Everything went fine until I received…
Everything went fine until I received someone else's plan.i have not yet received the correct papers......
7 July 2026
Reply from Dignity Funerals
Dear Jacqueline,
We sincerely apologise for the mix-up with your plan and that your experience didn't meet expectations. We hope that you've now received the correct documents.
We would like to understand more about your experience to see if we can help resolve any concerns. If you're willing to speak to us directly, please contact us at complaint.resolutions@dignityuk.co.uk.
Thank you for bringing this to our attention.
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