Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more
Company replied
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more
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I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more
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Company details
Information provided by various external sources
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contact info
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, United Kingdom
- www.beresfords.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Gone above and beyond
Debby @Beresford has been an absolute star.
From the start I have had great communication, with new listings being put my way, didnt take Debby long to realise exactly what I was looking for and the perfect place was offered for me to view.
The whole experience has been smooth and transparent.
Unlike other agents I have delt with who seem to be out just to get paid.
My questions and concerns have all been answered promptly and I have felt supported though out the process.
It has made a stressful period a lot less stressful
Would highly recommend Debby and the team.
23 January 2026
Unprompted review
Reply from Beresfords
Hi Jason,
Thank you for your recent detailed feedback. I was pleased to read that the service you have received from our lettings team in Braintree has been professional, and that Debby in particular has maintained a clear line of communication with you throughout, making sure that your experience of finding a suitable property has been as smooth and stress free as possible. Its great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very disappointed with their customer…
Very disappointed with their customer service.
We agreed to rent a property from this company and once the holding deposit was taken they informed us that the Loft space was not included as it was being used for the Landlords personal storage.
Once this was raised with the Agent their stance went from "I thought this was brought up at the viewing" to "This was definately mentioned at the viewing" even going so far as to indicate when and where it was mentioned. Quite some turnaround.
The Agent then tried to state that they had spoken to the Landlord 3 or 4 times and the situation would have to remain the same. It was only when we advised that this would be a deal breaker did they advise that the Landlord had a change of heart, suggesting that they may not ever have been contacted, and would allow partial use of the Loft space, subject to a clause being added to the Tenancy Agreement allowing the Landlord access to the property, unrestricted, subject to 24 hours notice.
When we advised that this would not be suitable and we would have to withdraw, the Agent stated that as we had withdrawn from the agreement the Holding Deposit would not be refunded. The Agent actually concluded the matter, on their part, by signing off with the statement "This is my final word on the matter".
All in all dreadful service starting with a misleading omission and ending with the company refusing to refund a significant amount of money in the way of the Holding Deposit. Will likely have to take them to the Small Claims Court!!!!!!
19 December 2025
Unprompted review
Reply from Beresfords
Hi Darren
I am sorry that you felt the need to post your 1-star review. Having investigated this matter in more detail personally, I reply accordingly.
I have spoken to our consultant who dealt with you from the very outset. His view is that during your initial viewing it was explained to you that the tool shed in the garden was not included as part of the tenancy and neither was the main loft space. The reason behind this is that the landlord moved to Australia and required some areas within his UK based property for storage. We accept that this situation was somewhat unusual, but in our view we were fully transparent during your viewing of the property regarding this and you only raised this as a concern once verbal agreements had been reached at a later date when we sent the initial tenancy paperwork on to you. It was then not until just before your tenancy was due to commence that we received confirmation from you that you intended to withdraw, siting the reason for your decision being the issue of you having no access to the loft. By this stage our staff had undertaken a considerable amount of work, hence why at such a late stage were unable to refund the monies that you had paid to us. Had you had informed us of your decision when first informed of this at the viewing you would not have incurred any associated costs.
Once again, I am sorry that feel aggrieved by the series of events, but I do believe our staff have acted in good faith throughout.
Steven Bond
Managing Director - Residential Lettings
Beresfords
Hannah has been very engaging from start to finish and has great knowledge and good inter personal skills.
Overall experience with Beresford has been very positive
20 January 2026
Unprompted review
Reply from Beresfords
Hi Paul
Thank you for posting your recent review. It was great to read that you have found Hannah to be professional and knowledgeable throughout your dealings with her and you have been happy with the service you have received from us as a business overall.
We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We’re very happy with the service
We’re very happy with the service from Beresfords. Communication was always fast and clear, and any issues or questions were handled promptly and professionally. It’s been a smooth and stress-free experience — highly recommend them to anyone looking for reliable support.
15 January 2026
Unprompted review
Reply from Beresfords
Hi Inga
Thank you for your feedback. I am pleased that you have been happy with the service we have provided and you found our staff to be professional, maintaining good communication with you throughout. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very good service and very prompt.
Very good service and very prompt.
12 January 2026
Unprompted review
Reply from Beresfords
Hi Atul
Thank you for your kind words. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very efficient knowledgable
I contacted Beresfords to discuss the new Landlord legislation and Spoke with Lauren. Lauren provided clarity on the legislation, how it will affect me as a landlord going forward and answered all my questions. Additionally, emails were responded to promptly and any information requested was provided to me. Very professional and friendly service from Lauren.
12 January 2026
Unprompted review
Reply from Beresfords
I just wanted to thank you personally for providing your detailed feedback. I was pleased to read that you have been happy with the service provided to you by Lauren, and as a valued client, have found her to be informative and prompt when responding to any queries or questions you may have had. I know she will be very grateful for your kind words and we look forward to continuing our working relationship with you in the years to come.
Steven Bond
Managing Director - Residential Lettings
Rylie and her team made the whole…
Rylie and her team made the whole process of letting out my property seamless , with great communication, regular updates and advice. An all round pleasant experience
15 December 2025
Unprompted review
Reply from Beresfords
Hi Lee
Thank you for posting your recent feedback. I was pleased to read that Rylie provided a great service and was able to assist you in making the whole process of renting out your property a much easier one. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Thanks
Thanks
Very professional friendly and helpful
Kept e up to date through the whole process very impressed and would recommend
Many thanks to all the staff
5 December 2025
Unprompted review
I contacted Beresford and Lauren at the…
I contacted Beresford and Lauren at the GIdea Park office picked my call and promptly advised me on what to do to get our rent deposit refunded. Emails were promptly responded to and within a short period of time the refund was credited to my. account. Dealt with Beresford at the beginning of our tenancy and I must also say they were wonderful. Have a glorious Christmas; Jesus the centre of it.
23 December 2025
Unprompted review
Reply from Beresfords
Hi Muibat,
Thank you for providing your positive review. It was great to read that you have found our lettings team at Gidea Park to be responsive and helpful throughout your dealings with them and that they assisted you effectively in obtaining your refund for your deposit. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
As always beresfords billericay branch…
As always beresfords billericay branch are the best. They do their job to the best and 5 star service at any time. I am associated with them for last 11 years !!
Special mention about Paul Marla in billericay
22 December 2025
Unprompted review
Reply from Beresfords
Hi Anirudda
Many thanks for posting your recent review. It is great that you have been working with our lettings team in Billericay for a considerable number of years now and that you have always found them to be helpful and professional. I know that Paul and his team will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
William was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
22 December 2025
Unprompted review
Reply from Beresfords
Hi Anita,
Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home.
Steven Bond
Managing Director - Residential Lettings
Staff support
Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.
15 December 2025
Unprompted review
Reply from Beresfords
Many thanks Lisa for the great review for Lauren who is based at our Ingatestone office. Lauren prides herself on the quality of her customer care and will be pleased to know you were impressed with the service she provided. She will guide and support as a transaction progresses, keeping all relevant parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
Prompt Service
22 December 2025
Unprompted review
Reply from Beresfords
Thank you for your recent review and 5-star rating for which we are all very grateful.
Steven Bond
Managing Director - Residential Lettings
I would highly recommend Beresfords…
I would highly recommend Beresfords Billericay. Led by Jess Roche they sold our property for more than we had agreed to settle on! Communication was always clear and prompt and it felt like we were in this together.
19 December 2025
Unprompted review
Reply from Beresfords
Many thanks Samantha for the fantastic review for Jess and her team at our Billericay office. You will have been in safe hands with Jess as she will tailor a marketing strategy to individual circumstances, in order to achieve maximum asking price. When a sale is agreed, the team will do everything within their power to ensure a sale goes through smoothly, keeping in regular contact throughout the journey. They will appreciate your 5 star award and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
Helpful and professional
The team are quick to respond to emails. They also follow up on issues that have been raised at my property. The team are professional and helpful. Very happy with their services.
18 December 2025
Unprompted review
Reply from Beresfords
Hi Karen
Thank you so much for posting your recent feedback. I was pleased to read that you have been happy with the service you have received from our lettings team. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent Service from Beresfords…
Excellent Service from Beresfords Lettings Colchester.
Tessa at Beresfords, was very thorough and quick to find me really good tenants. I would highly recommend Tessa and her team. Well done!
16 December 2025
Unprompted review
Reply from Beresfords
Hi Terri
Thank you so much for posting your review regarding our lettings department in Colchester. I know that Tessa and her team will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Outstanding Lettings Team at Beresfords
Everyone I interacted with was really helpful and knowledgeable. I would like to especially thank Joe Wass, Archie Bentall, Ella Gibbins, Christine Sorrell and Debby Barnes.
14 November 2025
Unprompted review
Reply from Beresfords
Thank you so much for posting your review. I am pleased that you have been happy with the service provided by our lettings team in Braintree and we hope to work with you again in the future. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Working with Beresfords
I have used Beresfords for the letting of 3 flats I own for nearly 30 years & have found all those working there to be very professional & easy to work with.
And a personal thank you to Lauren.
11 December 2025
Unprompted review
Reply from Beresfords
Hi Mr. Martin,
Thank you for your recent review. It's great that we have built a long working relationship with you over so many years and throughout that time you have, and continue to be happy with the service we provide. We look forward to working with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings
I would like to express my gratitude…
I would like to express my gratitude towards James Annetts at Beresfords Lettings. He has been the most informative, helpful and professional agent i have dealt with.
9 December 2025
Unprompted review
Reply from Beresfords
Hi Kelly-Marie,
Thanks so much for your feedback. I know James will very much appreciate your kind words following on from your recent dealings with him. Steven Bond
Managing Director - Residential Lettings
Extremely Professional
A very well conducted and extremely professional, prompt, polite and pleasurable experience from all members of the team at Beresfords Billericay.
Genuinely good honest and extremely helpful people
and a pleasure to do business with.
27 November 2025
Unprompted review
Reply from Beresfords
Hi Kevin
Thank you for providing your feedback. I was pleased to read that you have found our staff in Billericay to be professional and helpful during your recent experience of working with them. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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