AP Morgan Reviews 

4,099
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 619 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely welcoming, professional, and knowledgeable during property viewings. Reviewers frequently mention that team members go above and beyond to provide helpful advice and make the entire process comfortable. Consumers highlight that viewings are exceptionally well-organized, unhurried, and give plenty of time to explore homes thoroughly. People also appreciate the reliable ongoing support provided through sales progression and after-sales service, keeping everyone fully informed. Many buyers enthusiastically recommend these estate agents for making property transactions remarkably smooth and enjoyable from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff during viewings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, seamless, and... See more

Location

Customers had positive experiences with location during property viewings. Reviewers noted that staff knew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

Both Estate agent & House owner were really knowledgeable, I would need to pop a modular building within the property so would like to come back to see where the best place for this would be.. also we... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of viewing a property with Shana from AP Morgan, she was fantastic from start to finish. She was warm, welcoming and made us feel completely at ease throughout the viewing. She too... See more

Company replied

Rated 5 out of 5 stars

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare wit... See more

Company replied


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,099)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, jacqui brooks made the viewing very pleasant. Answered all our questions about the property. Well done ap morgan bromsgrove.

29 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Paul! We're delighted to hear Jacqui made your viewing such a pleasant experience and was able to answer all your questions. We really appreciate your support and your kind words about our Bromsgrove team.

Rated 5 out of 5 stars

Being a first time buyer we didn’t…

Being a first time buyer we didn’t really know how to approach viewings, buying houses or putting offers in, but with the help of Logan he made every step easy and understandable! Walking us through each part step by step, ensuring we were satisfied along the way. From viewing to offering to finally purchasing a house Logan helped us the whole way through, answering any and every question we had.

27 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your wonderful review! We're delighted Logan could make your first-time buying journey clear and stress-free, and we wish you every happiness in your new home

Rated 5 out of 5 stars

House viewing

A lovey lady who was very accomodating and understood my requirments

27 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Cordelia! We're delighted to hear our team member made your viewing a positive experience and took the time to understand your requirements.

Rated 5 out of 5 stars

Very knowledgeable and professional

Very knowledgeable and professional, very pleasant lady who remembered us from an earlier viewing

27 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your lovely feedback, Helen! We're so pleased to hear you found our team member knowledgeable, professional, and welcoming. We really appreciate your kind words.

Rated 5 out of 5 stars

Laura was amazing!

Laura was great at explaining and sharing her thoughts. She was very helpful and knowledgeable. Felt very welcoming

25 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your wonderful review, Fariss! We're delighted to hear Laura made you feel so welcome and provided such helpful, knowledgeable guidance throughout your experience.

Rated 5 out of 5 stars

Laura was really friendly and helpful.

25 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your kind review, Lucy! We're delighted to hear Laura was friendly and helpful, and we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Superb Jacqui

Jacqui was extremely lovely, patient and accommodating!

Top top service - Thank you Jacqui.

25 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your fantastic review, Ben-Lawrence! We're delighted to hear Jacqui provided such patient and accommodating service, and we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

I felt welcomed and Corinne clearly…

I felt welcomed and Corinne clearly enjoyed her job.
Very professional.

11 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your lovely review, Stella! We're delighted to hear Corinne made you feel so welcome and provided a professional service. We really appreciate your feedback.

Rated 5 out of 5 stars

Supportive and not pushy.

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare with another property we were interested in. Gave us plenty of time to look round and didn’t feel rushed. When we went to view the property again later that day, Lance was again really friendly and made us feel we could ask any question's (as first time buyers - we had many). The whole experience from booking a viewing to viewing the property (twice) was really positive.

22 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your wonderful review, Ellisha! We're delighted to hear Jacqui and Lance made your viewing experience relaxed, informative, and supportive, especially as first-time buyers. We wish you all the best with your home-buying journey.

Rated 5 out of 5 stars

Jacqui showed us around a property and…

Jacqui showed us around a property and was really lovely start to finish! She even gave us some great ideas on what we could do with the property. Would definitely recommend!

22 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your lovely review, Anna! We're delighted to hear Jacqui provided such a positive viewing experience and shared helpful ideas to inspire you. We really appreciate your recommendation.

Rated 5 out of 5 stars

Very good viewing from corinne

20 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind feedback, Simon! We're delighted to hear Corinne provided a great viewing experience and we really appreciate you taking the time to share your review.

Rated 5 out of 5 stars

A pleasant and professional member of the A P Morgan team

Corrine was at the property when my daughter and I arrived. She was pleasant and well presented. During our inspection of the property we unfortunately found a potentially major problem. Despite my daughter bringing the problem to Corinne’s attention she maintained her pleasant professional and understanding demeanour. A thoroughly nice lady doing a difficult job. A credit to the company.

18 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your thoughtful review. We're delighted to hear Corinne remained professional, understanding, and helpful throughout your visit. We'll be sure to pass on your kind words and appreciation.

Rated 5 out of 5 stars

Good

Punctual . Friendly and informative . Didn’t rush us .

18 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Tony! We're pleased to hear you found our service punctual, friendly, and informative, and that you had plenty of time to view the property at your own pace.

Rated 5 out of 5 stars

Professional and Helpful

Corinne was lovely and made sure the viewing experience was informative and pleasant.

18 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your lovely feedback, AJ! We're delighted to hear Corinne made your viewing experience informative and enjoyable, and we appreciate you sharing your kind words.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience! The agent that showed us around was very professional and welcoming. We are very happy with the experience

18 July 2026
Unprompted review
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Reply from AP Morgan

Thank you for your fantastic review, Nai! We're delighted to hear you had such a positive experience and that our team member made you feel welcomed and well looked after.

Rated 5 out of 5 stars

Corrine was great very helpful and…

Corrine was great very helpful and realistic

18 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review! We're delighted to hear Corinne was helpful and provided a realistic, positive experience. We really appreciate your feedback.

Rated 5 out of 5 stars

Proactive

AP Morgan did a great job selling our house. We found them proactive in targeting their customer lists, organised with regards to viewings and helpful with our enquiries along the way. This was in contrast to the largest local agent who we replaced with AP Morgan. I would recommend wholeheartedly.

14 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your wonderful review, Tim! We're delighted to hear our team provided a proactive, organised, and helpful service throughout your sale. We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

Easy process to arrange viewing,very…

Easy process to arrange viewing,very accommodating and very professional.
More information provided at the appointment which was not on the App including age of boiler and it's last service.Also information as to when kitchen was renewed,
Sadly this property was to small for us I think better suited for a single person.
We are registered with the agency for further properties cos on to the market.

14 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your detailed feedback, Felix! We're pleased to hear the viewing process was easy and that our team provided helpful additional information. We look forward to assisting you in finding a property that suits your needs.

Rated 5 out of 5 stars

Knowledgeable and pleasant during…

Knowledgeable and pleasant during viewing. Good communication beforehand.

15 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Dale! We're delighted to hear you found our service knowledgeable and pleasant, with good communication throughout the process. We really appreciate your feedback.

Rated 5 out of 5 stars

Five stars for APMorgan Redditch – Logan was outstanding

From the very first conversation, the team at APMorgan Redditch made what can be a daunting process feel completely manageable. Buying a house comes with no shortage of stress and uncertainty, but I always felt in safe hands.

A special mention has to go to Logan, who was absolutely brilliant throughout. He was knowledgeable, responsive, and genuinely invested in making sure everything went smoothly. Nothing was ever too much trouble, and his guidance at every stage gave me real confidence.

The wider team were equally professional and friendly — always on hand to answer questions and keep things moving. I couldn't have asked for a better experience. Highly recommend APMorgan Redditch to anyone looking to buy a home.

14 July 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, David, for your kind words and 5-star review!
We're delighted Logan and the team made your home-buying journey a great experience.

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