So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... See more
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Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... See more
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Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
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Great company and great offers on their range of Wattbikes. I had been trying to get one for a while and had looked at the refurbished and new. Eventually got a great deal with £250 discount plu... See more
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Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.6
Excellent
3K reviews
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Bought an atom a few years ago
Bought an atom a few years ago. Not cheap. Was ok whilst working but had numerous issues, thankfully within warranty period. My son then bought one, against my advice. His has had very little use. Now warranty has expired it’s faulty and is unusable because it doesn’t measure /apply watts accurately. Customer service tell me it’s some type of sensor, which I don’t consider to be a consumable part. They won’t sell me the part and only option is a ‘service’ for £200. I can literally have my van serviced for less than that. The atom is now an expensive piece of junk. On that basis I would never buy another and would recommend that potential purchasers look elsewhere…unless you don’t mind spending £200 every time it goes wrong.
Ps Dear Wattbike customer service, none of the meaningless platitudes you respond with are of any help whatsoever
13 August 2026
Unprompted review
Reply from Wattbike
Hi Nick,
We’re sorry to hear that you remain unhappy with your experience.
Having reviewed our records, your Wattbike Atom is now over five years old. While we appreciate that this is a significant investment, like any piece of mechanical and electronic equipment, ongoing maintenance is important to ensure continued performance. We recommend servicing Wattbikes every two years.
Our team has diagnosed the issue as a fault with the flywheel sensor. This is an internal component and is not designed to be replaced by the customer, which is why we’re unable to simply supply the part separately. The repair requires an engineer to access and replace the component correctly, which is covered by the service we have offered.
We understand that the cost of servicing can be frustrating, particularly when the bike has developed a fault. However, the service cost covers more than simply replacing the sensor and ensures the bike is inspected and returned to full working order by a trained engineer.
Regarding your comments about our previous responses, our team has always intended to be helpful and courteous, and we’re sorry that this has come across differently.
We appreciate your feedback and are sorry that, on this occasion, we haven’t been able to leave you with a more positive impression of Wattbike.
Kind Regards,
Charlotte.
All round excellence
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the handlebar stand and it's stable at all times - never worry about it toppling off. The manual controls on the handlebars sync well with the app. Overall, a great bike, beautifully made by people who clearly care!
18 August 2026
Reply from Wattbike
Hi James,
We are so happy to hear that you had such a positive experience with us, from the ordering process to the bike's arrival and assembly. It's wonderful to know that the app and manual controls are working seamlessly for you, and that you feel secure using your iPad with the handlebar stand. We truly appreciate your kind words about the craftsmanship and care we put into our products. Thank you for sharing your fantastic feedback!
Happy Cycling!
Team Wattbike
Straightforward purchase online and…
Straightforward purchase online and quick delivery in a well packaged box from a dedicated courier. Easy to set up and start cycling
30 July 2026
Reply from Wattbike
Hi Stuart,
We're so glad to hear that your purchase was straightforward and that our delivery met your expectations. We appreciate your kind words about the easy setup!
Happy Cycling!
Team Wattbike
Comfort saddle much better for women cyclists
Easy to order and arrived on time. The comfort saddle is so much softer and shaped better for a female rider than the saddle that came with the Watt bike. Long rides are now possible.
17 August 2026
Reply from Wattbike
Hi Sarah,
We're so happy to hear our comfort saddle has made such a positive difference, making long rides enjoyable for you! Thank you for sharing your wonderful feedback.
Happy Cycling!
Team Wattbike
Great experience
Great experience, polite , considerate service of my much loved watt bike. Arrangements to fit with our schedule at home and communications excellent
21 August 2026
Reply from Wattbike
Hi Richard,
We are so pleased to hear you had a great experience with our service for your watt bike. We appreciate your kind words about our team and arrangements.
Happy Cycling!
Team Wattbike
Like getting a new bike
Like getting a new bike. Overall service combined with worn part replacement. Worth it to keep bike ‘on road’ for a few more years. Thanks.
28 August 2026
Unprompted review
Reply from Wattbike
Hi Richard,
We're so glad we could help keep your bike in excellent condition, extending its life for many more enjoyable rides. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Wattbike service
Edward did my service this morning. Good comms the day before just to confirm. Replaced all parts that had signs of wear and bike is as good as new. Mirrors previous experiences of calling/emailing Wattbike. Always very impressed.
28 August 2026
Unprompted review
Reply from Wattbike
Hi Chris,
We are so pleased to hear about your positive experience with our service! We always aim to ensure clear communication and thorough service, making sure your bike feels brand new. We truly appreciate your continued loyalty and kind words.
Happy Cycling!
Team Wattbike
Had the bike for along time now
Had the bike for along time now, but haven’t used it excessively due to injury and other limitations , when the bike works properly it’s great, but if you get a problem the back up is slow, when all you want to do is ride and improve your fitness .
The Ai assistant is very poor , and the software is unreliable once you have a problem.
If you look on eBay or other selling platforms there are a lot up for sale as other trainers aren’t as finicky to use.
28 August 2026
Unprompted review
Reply from Wattbike
Hi Alan,
Thanks for the detailed feedback, and glad we've now got this sorted with you directly.
On the AI side: a number of your messages came in through two different email addresses and separate help centre forms rather than as replies on one thread. Our system reads each of those as a new, unconnected enquiry, which is why you ended up repeating the same troubleshooting steps (serial number, sensor videos, etc.) more than once - that wasn't the AI missing something, it just couldn't tell the separate messages were from the same person and the same issue.
That's part of why our team called you directly to work through the troubleshooting properly rather than continuing over email - sometimes a call is just quicker for getting to the bottom of it. Replying on a single email thread going forward will also help us pick up exactly where things left off.
On the bike itself, our recommendation stands: given the age and use, a general service will resolve the remaining issues, including the flywheel sensor, in one visit rather than working through them piecemeal. Happy to help get that booked in whenever suits you.
Thanks for sticking with us through this, and let us know how you get on.
For a moment I thought it was a scam…
For a moment I thought it was a scam the bike was basically half price but when it turned up it was perfect
Thanks 😍
20 August 2026
Reply from Wattbike
Hi Craig,
Thank you for your review, we are so pleased that you were happy with the cost and quality of your Reconditioned Wattbike! Thank you for your review.
Happy Cycling,
Team Wattbike
Great service
Great service , lady on the telephone was friendly & helpful , part arrived swiftly.
20 August 2026
Reply from Wattbike
Hi Peter,
We're delighted to hear that you received such friendly and helpful service over the phone and that your part arrived quickly. We truly appreciate your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service - booked online through Wattbike website. Excellent service from Edward, friendly and tidy. Bike feels like new!
26 August 2026
Unprompted review
Reply from Wattbike
Hi Benjamin,
We're so happy to hear our home service left your bike feeling new! We appreciate your kind words about our team.
Happy Cycling!
Team Wattbike
fast delivery and just a one off cost
Excellent and fast delivery and a great product. Very easy to set up and no subscription model.
6 July 2026
Reply from Wattbike
Hi Mark,
We're so glad to hear you're enjoying the product and found the setup easy! We appreciate your kind words about our fast delivery and the absence of a subscription model. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Really impressed with my reconditioned…
Really impressed with my reconditioned Wattbike. You genuinely wouldn’t know it wasn’t brand new — it arrived in excellent condition, looks spotless, and performs perfectly.
The bike feels solid, smooth and high quality, and the whole reconditioning process has clearly been done to a very high standard. A great way to get a Wattbike for better value without feeling like you’re compromising on quality.
Very happy with it and would definitely recommend.
23 July 2026
Reply from Wattbike
Hi Chris,
We are so pleased to hear how impressed you are with your reconditioned Wattbike! It's wonderful to know that the reconditioning process met your expectations for quality and performance, making it feel like a brand-new product. We truly appreciate your recommendation and positive feedback.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Philip,
We're glad you appreciate the realistic feel and the many adjustments. Your positive feedback is truly valued.
Happy Cycling!
Team Wattbike
Edward did a great job of the bike…
Edward did a great job of the bike service. Efficient and good at informing me about the state of the bike and what needed doing.
25 August 2026
Unprompted review
Reply from Wattbike
Hi Robert,
We're so glad to hear our team provided such an efficient and informative bike service. We appreciate you sharing your positive experience!
Happy Cycling!
Team Wattbike
Excellent accessories, perfect fit as same brand and fast delivery.
I’ve owned the Wattbike for over two years and this is the first time I’ve had to replace a part. Given this was simply the padded armrests, which become sweat laden and suffer multiple washes it’s more than reasonable. Otherwise mechanically, the trainer still performs perfectly
17 August 2026
Reply from Wattbike
Hi Laurence,
We're so glad to hear you've had such a positive experience with your Wattbike over the past two years! We appreciate you sharing your feedback.
Happy Cycling!
Team Wattbike
Service
The watt bike service was Exellent. Steve the engineer was great , he showed me everything he was doing and explained it.
20 July 2026
Reply from Wattbike
Hi Gavin,
We're delighted to hear you had such a positive experience with our watt bike service and that our engineer provided excellent, clear explanations. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Needs some work
I haven’t even started using the bike yet because after waiting for it for nearly 3 months, I still need to find the time to put it together. Given the amount of money and time waiting for it to arrive it should be ready to use when received. It also arrived later than the 4 hour window. Again not a problem if it was put together when it arrived.
18 August 2026
Reply from Wattbike
Thank you for your honest feedback, and we're sorry for the frustration this has caused.
We know waiting nearly three months isn't the experience we want for our customers. Your order was affected by global delays that were sadly outside of our control, and we apologise for the extra wait this caused.
On assembly: our bikes are sent flat-packed rather than fully built, mainly due to their size and to protect the bike during transport — but we understand that after such a long wait, having to then find the time to build it adds to the frustration. It's designed to be straightforward to assemble, and our team is happy to help talk you through it if needed.
We're also sorry your delivery arrived outside the agreed 4-hour window — we'll be reporting this back to the courier.
We hope that once it's set up, the bike itself meets your expectations, and we're here to help with anything you need along the way.
Kind Regards,
Team Wattbike
Exceptional, clear and genuinely helpful support
I contacted Wattbike with a fairly detailed question about cooling and airflow during prolonged and high-intensity indoor training.
Isabel was exceptional. She answered every question directly, explained Wattbike’s recommendations clearly, and importantly explained the reasoning and limitations rather than giving me a generic customer-service response.
The distinction she made between general room cooling and direct airflow over the rider was particularly helpful, as was the explanation around rider comfort, sweat management and protecting the bike itself.
Clear, thoughtful and genuinely useful support. It gave me confidence that I properly understood Wattbike’s position rather than having to make assumptions.
Isabel is an absolute credit to Wattbike.
21 August 2026
Unprompted review
Reply from Wattbike
Hi Juan,
Thank you so much for taking the time to leave such a detailed review.
We’re delighted to hear that Isabel was able to provide the clear and helpful support you were looking for. We know that understanding the reasoning behind our recommendations can be just as important as the recommendation itself, so it’s fantastic to hear that her explanation gave you confidence and helped you properly understand Wattbike’s position.
We’ll be sure to pass your lovely feedback on to Isabel — she’ll be absolutely thrilled to hear it. Thank you again for choosing Wattbike and for recognising her support!
Happy Cycling!
Team Wattbike
Repair and Service
Edward the technician was incredibly knowledgeable, understood the fault quickly and completed the repair quickly. Bike back in full working order in 45 mins including full service
21 August 2026
Unprompted review
Reply from Wattbike
Hi Brendan,
We're so glad to hear our technician provided such quick and knowledgeable service, getting your bike back in excellent working order. We appreciate your kind words.
Happy Cycling!
Team Wattbike
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