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Verve Mastercard® Reviews 

9,802
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 1,392 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their ability to resolve issues efficiently and patiently. Many people appreciate the quick response times and the overall excellent customer service, noting that representatives are knowledgeable and make interactions pleasant. However, some people mentioned difficulties with the payment process, including unexpected fees, issues with card activation, or challenges with online payment systems. A few other people also felt that customer retention efforts were lacking and expressed frustration with being charged for services they barely used.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing representatives as... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Payment

Customers consistently note ambiguous experiences with payment, with some expressing frustration over... See more

Response time

People report positive experiences with response times, with many customers noting that representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and concise info, helped me make my payment while making sure to explain everything, even down to the same day transaction fee. Extremely proficient and fast customer server. Extremely nice staf... See more

Rated 5 out of 5 stars

I spoke to a customer service yesterday to advise that I never received the initial card....but when I called the 844 number...they activated the card...so I called Customer service to find out if th... See more

Rated 5 out of 5 stars

my concerns about my payment due date was handled professional, courteous, patient by the CSR /no call on hold in giving me information I needed to know. Thank you!

Rated 5 out of 5 stars

Christine from Customer Service was professional, personable, friendly and caring. She helped me change my password for future logins and make a payment over the phone. She is a great asset to your co... See more

Company details

  1. Non-Bank Financial Service

About Verve Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,802)

1,361 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could rate this a zero

If I could rate this a zero, I would. They use all of the initial credit limit for a load of fees, so you don't actually have any to spend. Then the payments from any bank account consistently "return" unpaid. I tried to set up auto payments and they get canceled because they return unpaid. I tried to make individual one time payments and they get returned. No notice from my banks that a payment was even attempted. The only payment that will process uninhibited is a debit card payment with a mark up fee almost as costly as the payment itself, over the phone. I don't know how this company can legally get away with theft of this caliber. Do not attempt to get any kind of credit from this company.

5 June 2026
Unprompted review
Rated 3 out of 5 stars

Can't use Verve in an ATM for 95 days

Ok so I was offered a Verve Card through Kikoff. I was a little reluctant to accept it, so I read through the fees, annual fees, percentage rate and so forth. I decided I would to help me rebuild my credit. Unfortunately I didnt read all the small print, my mistake. After I got my card in the mail, I went out to celebrate, LOL so I went to the ATM and wasn't able to take a money out. After calling and talking to them it appears I have to wait 95 days before I can use it at an ATM. To say I am frustrated is an understatement. I have never had a credit credit card where I had to wait to use the ATM

23 May 2026
Unprompted review

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