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Reflex Mastercard® Reviews 10,574

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TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is consistently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as efficient and quick, with consumers noting the ease of their overall experience and prompt resolution of issues. However, some customers also noted issues with payment processing, specifically regarding late fees and difficulties with scheduled payments not processing on time. A few other people also felt that the company's response time could be improved, particularly when needing to speak with a representative rather than an automated system.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often praising representatives for being helpful,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the helpfulness,... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers express frustration with... See more

Response time

Reviewers mention positive feedback about response times. Customers appreciate quick answers to their... See more

Based on these reviews

Rated 5 out of 5 stars

I had the pleasure of being assisted by Charles Fletcher. Not only was he a master class in professionalism but he was also patient and knowledgeable. I sincerely appreciated his clarity. I am expe... See more

Company replied

Rated 5 out of 5 stars

I’ve had ongoing issues with Reflex Credit Card and was honestly feeling frustrated after multiple attempts to resolve them. But today, I had the pleasure of speaking with Andrew and it completely cha... See more

Rated 5 out of 5 stars

My problem was resolved quickly and efficiently by a friendly worker named Brian Delubo (I think that was his last name). Just needed to remove an authorized user and he took care of it quickly so I c... See more

Company replied

Rated 5 out of 5 stars

Although I had to be given to different departments when I finally got the correct person he was VERY HELPFUL AND REVERSED THE LATE FEE I WAS CHARGED. I tried to pay a week earlier but since I was wai... See more

Company details

  1. Non-Bank Financial Service

About Reflex Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Reflex Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Rated 5 out of 5 stars

Judy handled my account and card issues…

Judy handled my account and card issues with impressive efficiency. I appreciate that she made rigorous security verification her top priority rather than rushing the process. She resolved everything promptly while ensuring my data remained protected.

12 April 2026
Rated 4 out of 5 stars

Helpful

Called to cancel, but they offered to help set up a better payment plan when I was having difficulty after a long distance move. This helps my credit score not get the hit it would have had I cancelled. Plus, you still get charged all the interest and late fees when you cancel and still owe some, so this definitely works out better.

1 April 2026

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