Bryan has been very helpful and patiently assisting me with my payment today, he tried several times to ensure that my payment went through! Very knowledge offered me some options to successfully reso... See more
Company replied
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Review summary
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Based on these reviews
The Young lady that helped me was friendly, knowledgeable, and happy to help me. She made sure I knew everything immediately and explained everything perfectly so I understood everything i needed to m... See more
Company replied
Erika was the only rep that I have spoke with in months that fixed the issue with my online account and updated everything so I can make my payments with out calling in. Thanks Erika for listening and... See more
Company replied
Ida I believe her name was. She was able to answer my questions without issues. I called about 1 account and asked if she can check on another and she did without hesitation. This is why I love Ceru... See more
Company replied
Company details
Written by the company
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Cerulean Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Cerulean Mastercard®
Written by the company
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- Have a Cerulean Mastercard®? Leave us your feedback!
Contact info
United States
- (866) 449-4514
- ceruleancardinfo.com
4.7
Excellent
7K reviews
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Helped my issue
17 April 2026
Was very helpful and explained to me…
Was very helpful and explained to me exactly what was going on and why
16 April 2026
customer service
16 April 2026
Absolutely the worst Customer Service…
Absolutely the worst Customer Service ever ! I called 3 different times and 3 different foreign customer service representatives that had the worst accent ever . Their English was beyond comprehension . Then they transfer me to a Supervisor , Antonio Victorio , Employee ID anvictor . He spoke English like a pre schooler practicing a 3rd language . Listen … this is a waste of the customer’s time. Putting a non English person who speaks English poorly at best into the role of a customer service representative is the ultimate disrespect of a customer ! It means that you at Card Services and/or the Bank of Missouri value money over Good Customers . This is not a paragon for success . What should have taken 60 seconds or less cost you the company over 25 minutes of time , and in those twenty-five minutes all that you managed to accomplish was to take a Good Loyal Transactional Customer and turn him into someone that does not ever want to do business with you again.
16 April 2026
Unprompted review
Christian was amazing
Christian was amazing. He was able to figure out my issue and solve it rather quickly and even made a note in my file so it hopefully isn’t a problem in the future. However the credit card and app are absolutely terrible and as soon as I get it paid off again I’m canceling it. Didn’t realize how bad it was until lately so I’m not sure if it’s new changes or if I’m just now noticing.
15 April 2026
Was very polite
Was very polite
Helped me with everything I needed
Was easy to understand as well
Yay!
15 April 2026
Great customer service!
15 April 2026
The Representative was very helpful and…
The Representative was very helpful and helped me with exactly what I needed.
15 April 2026
TRACY is 5 STAR
TRACY, the customer support rep. was Very friendly and professional ... she answered all my questions, and was a pleasure to speak with. 5 STARS for Tracy!
15 April 2026
taking my payment with out issues but I…
taking my payment with out issues but I have other credit cards that don't change a fee for paying with a debit card same day
14 April 2026
Excellent customer service help and…
Excellent customer service help and went above and beyond.
14 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
PERFECTLY UNDERSTAND THE PROBLEM I…
PERFECTLY UNDERSTAND THE PROBLEM I DIDN'T HAVE TO REPEAT MYSELF. PROBLEM WAS SOLVED
13 April 2026
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Reply from Cerulean Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Representative was very helpful
Representative was very helpful, professional and friendly. It was a pleasure speaking with her.
13 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
She was very kind of
She was very kind, very professional I would. She’s a good worker. Thank you.
13 April 2026
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Reply from Cerulean Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
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