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Verve Mastercard® Reviews 

9,799
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 1,384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their proficiency, kindness, and helpfulness, often noting their polite and understanding demeanor. The customer service is frequently highlighted as exceptional, with many people appreciating the quick response times and the efficient resolution of their concerns. Reviewers are particularly impressed with the overall service, finding it professional, patient, and effective in addressing their needs. However, some people mentioned issues with payment processes, such as unexpected fees, difficulties with online payments, or cards being declined despite on-time payments. A few other people also felt that customer service could be inconsistent, with some experiencing disconnections or unhelpful responses.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting positive interactions such as... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and concise info, helped me make my payment while making sure to explain everything, even down to the same day transaction fee. Extremely proficient and fast customer server. Extremely nice staf... See more

Rated 5 out of 5 stars

I spoke to a customer service yesterday to advise that I never received the initial card....but when I called the 844 number...they activated the card...so I called Customer service to find out if th... See more

Rated 5 out of 5 stars

I tried to use my Credit Card and it was declined, when I called to fi d out why, the representative said, the card was not activated, she took care of it very quickly, answered some other questions a... See more

Rated 5 out of 5 stars

The customer rep that handled my call this morning was courteous and completed my payment. I usually make my payments with a customer service rep bc I had an identity theft issue years ago. Plus the p... See more

Company details

  1. Non-Bank Financial Service

About Verve Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,799)

1,356 reviews in the last 12 months

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Rated 1 out of 5 stars

This is honestly the worst credit card…

This is honestly the worst credit card I’ve ever had.

I currently have five credit cards, and this is the only one I barely use. I may have used it once in the entire year I’ve had it. Now, all of a sudden, they are charging a $12 monthly maintenance fee starting in May 2026.

I do not feel customers should be charged a maintenance fee on a card they are not using, especially when the credit limit is only $750. At that point, it feels like I’m being charged twice between the annual fee and this new monthly maintenance fee. It makes absolutely no sense and feels like a complete waste of money.

When I called customer service to complain, there was no customer retention effort at all. The only option given was basically to close the account. That tells me they do not care about keeping customers or providing decent service.

To make matters worse, I never received proper notice about this $12 maintenance fee. They claim I was notified, but I have no proof of that.

This is poor business practice, and I would not be surprised if other customers feel the same way. Honestly, this feels like the kind of issue that could lead to a class action lawsuit.

8 June 2026
Unprompted review
Rated 2 out of 5 stars

Verve

Verve, not a user friendly card when it comes to making payments. We have made payments with the same debit card numerous times. This time for a reason that didn’t make sense we couldn’t use the card we had used before. And the card account had plenty of money in it. Needless to say this did not make me happy.

7 June 2026

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