AA Approved Garage Network  Reviews 

The process was painless and easy, I did not feel that any unnecessary work was being carried out or that I was being patronised. When I asked a question I got a straight answer! Very grateful to the helpful and friendly staff I encountered.

The work was done well (eventually!)

However the appointment was “rescheduled “ four times, meaning that i was without my car for two weeks. It would have been quicker to use a local garage.

Great service - garage was quick and communicative. Great value for money.

Quick and easy to book. Garage I wanted had availability. Reassurance of AA recommendation. Great service, reasonable prices and MOT discount though the AA. Very happy.

All staff are very friendly and helpful. Thank you!

Constant hourly extra charges and incorrect charges, wrong parts sent to garage, no contact

Good comms, pleasant experience

Strand Motors were superb as always. Great customer care and swift service

Everything went to plan

Very easy to book. Very good price. Very pleased with the service i received from the garage too

It was easy to book and well organised. Very happy with the service and will use again.

They did what I asked them to do, and very quickly indeed, Great service, Good price also.

Great booking services
Had service and mot at local garage who were fabulous and friendly

Great, easy, pick up car in morning & drop it off, MOT done

From start to finish the mot booking went smoothly. Plenty of reminders and was easy to set up

Didn’t tell me the mOT was completed until 3 days after the event.

The garage was great and the car was well looked after. The issue was with AA acting as go-between and failing to keep me up to date with progress.

The car was collected on Wednesday morning for its MOT and service. On Wednesday evening the garage contacted me directly to ask if I’d heard from AA as the garage had submitted its report at lunchtime and was awaiting my authorisation to carry out the necessary additional repairs.

It wasn’t until Thursday morning that AA emailed me to detail the additional work required and the extra costs, which I approved and paid immediately knowing that the garage had been waiting to start work since the day before.

By Friday lunchtime I still hadn’t heard from anyone, so I called AA to ask when my car might be coming back as we were now halfway through my third day without it. The agent on the phone had no notes on the system about my car, so made a call to the garage and came back to tell me, “the garage has the parts and when the car is ready we’ll let you know”. I asked if it would be that day, and he repeated, “when the car is ready we’ll let you know.” That was it.

Whilst I was out later that (Friday) evening, the car was returned to my driveway and the keys and documentation put through my letterbox.

On Saturday morning I received a text from AA which read, “The garage has completed the additional work needed on your vehicle. We'll get your car back to you between 4pm and 6pm today”. I was already driving my car when I received that.

Whilst the work on the car was excellent, and the collection and drop-off service very handy, all of the communication from AA seems to have been a day late in arriving. Which is not the kind of service I would expect having paid a bill close to £1000. I also think that being without my car for three days was excessive for the relatively simple work that had to be done, and had AA been quicker at getting in touch with me to approve this work, the garage might have had the car back to me a full day earlier.

The garage was absolutely fantastic BUT AA smart care was awful!!

I was charged twice (£34.99 each time) for 1 MOT and they have been impossible to contact since.

I was told that my original slot was not available and that woman on the phone from AA told me to take it at 1.30pm on the Monday afternoon - I did this and the garage said they had told the same woman they had said any day was fine other than the Monday. I then had to rebook for later in the week.

So days wasted, very difficult to contact and still owed £34.99

Very poor

The configuration of the driving seat position had been completely changed when the car was returned to me. Not just the seat pushed back. The seat had been lowered the back rest was altered, even the steering wheel position was changed. For a person with arthritis this is most vexing. It takes a long time to get your seat just right, so driving is not too painful. The driver who collected my car must have spent longer altering my driving position than it took to drive the couple of miles to the garage!