Booking was easy. Garage itself appeared not to have a lot of staff for reception purposes. Good price. Communication not very good expected call when car ready did not receive rang after 2 hour... See more
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Review summary
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Reviews shaping this summary
The booking process and price were good and finding a garage was useful. My only comment about the garage was that they indicated my car was dirty, it was dusty but I had cleaned the windows, but I... See more
The Sales executive Gemma Wordley was very pleasant and approachable and so empathetic to our concerns on making the decision to downsize and move. It is still not an easy decision for us to make but... See more
Booked to have rear brake pads changed on my car at home the day after returning from holiday. Everything went smoothly and in double quick time and advice was given regarding discs and tyres while... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
3.9
Great
19K reviews
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Boxes ticked but no other information.
Could have left the car in a cleaner state. All the boxes were ticked but anybody can tick a box! I was left with the feeling that there could have been space for comments at the end with a personal viewpoint of the vehicle, anything to look out for etc. Then, when it was ready I had to walk a couple of hundred metres around to a side street to collect it, not easy for an elderly chap. It could have been brought around for the customer.
7 August 2026
Reply from The AA Smart Care
We appreciate you sharing your feedback. We apologise that the car's cleanliness did not meet your expectations and for the inconvenience of the collection process. We understand your desire for more personalized commentary. We hope you're okay.
A* from the AA.
Easy to book online at a local garage. Peace of mind as it is AA recommended and also slightly cheaper (at the time) than a standard MOT price.
Payment taken after the work is done and booking is easy to make and amend if necessary.
3 August 2026
Brake repair
The mechanics were great , sorted the repair with no fuss and gave me confidence that it was completed safely .
7 August 2026
Excellent Customer Service
Overall, excellent Customer Service from the price & booking process to the car service itself. The mechanic carried out the work very efficiently.
Also, it was the useful convenience of having the car serviced at home.
7 August 2026
You recommended the garage for my…
You recommended the garage for my sevice and MOT.. they changed the front brake pads. Now I have a scraping sound
No I'm not okay
23 July 2026
Reply from The AA Smart Care
We are sorry to hear about the issue with the scraping sound after your brake pad replacement. We appreciate you bringing this to our attention. We hope you're okay.
Came to pick my car up on time would…
Came to pick my car up on time would highly recommend the garage 1st class customer service aswell as dropping it off within a few hour and wasn't away all day MOT and Service done.
10 August 2026
Unprompted review
Prompt professional service
Prompt professional service. Very pleased with work undertaken. Will definitely book again.
6 August 2026
Reply from The AA Smart Care
Amazing stuff 😁.
Good experience
Mix up with appointments but once sorted all good. It was good to know I could trust the garage and not worry about unnecessary cost.
5 August 2026
Reply from The AA Smart Care
We appreciate your feedback and are glad the appointment mix-up was resolved. We're happy you trust our garage.
Suzuki Vitara
The experience was very good, although it could have been excellent had the service provider just called me upon completion of the work. No complaints though, I'm very pleased with what the AA and the servicing company provided. Great work and experience from all parties. Thank you!
29 July 2026
Only problem I had was the car was…
Only problem I had was the car was meant to be picked up from my home and at the last minute AA rang to say I had to drop car off
The garage was out of my area so was a pain to get back from and go back for car
Overall the garage was spot on and great customer service
The 4⭐️ would of been 5 but the no pickup was why I dropped a ⭐️
6 August 2026
The mechanic was professional
The mechanic was on time, protected the drive, carried out the work efficiently and very informative as to what he was doing, will use again
8 August 2026
Great service
6 August 2026
It was really good at motthe garage just…
It was really good at the garage just had a hic up when trying to give go ahead for repairs
6 August 2026
MOT was completed in the time they…
MOT was completed in the time they stated. Very good staff that explained everything clearly but we're unable to assist with sorting out the MOT failures. Being a Tesla, maybe that's understandable.
7 August 2026
The driver was very polite
The driver was very polite, updated me of the changes, advice about services they provide at homes. He ensured the car was tested before he handed over the key.
8 August 2026
Amazing service!
Amazing service. Kept up to date throughout the process. The mechanic was on time and rang beforehand to let me know when he would arrive. 😊
6 August 2026
Wasn't kept updated on arrival didn't…
Wasn't kept updated on arrival didn't get a phone call on the morning to let me now what time he would arrive had to phone smartcare for that information and didn't phone me 15mins befor arriving he phone me when he arrived at the address instead apart from that everything was fine
8 August 2026
Reply from The AA Smart Care
We appreciate your feedback and understand your frustration regarding the communication about the arrival time. We hope you're all sorted.
The communication could have been…
The communication could have been better, the mot was done on the Friday morning and I didn't hear anything till Monday morning
6 August 2026
Reply from The AA Smart Care
We appreciate your feedback and understand your frustration regarding the communication delay. We hope you're alright.
Excellent service
Arrived on time , absolutely no fuss . I would recommend the at home service to anyone .
7 August 2026
Reply from The AA Smart Care
😁💛.
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