The AA Smart Care Reviews 

Great service you provide easy booking process & price was the lowest around the other top names in the industry

It all went well got the time l wanted to go all OK

I HAVE STILL RECEIVED NO RESPONSE TO MY COMPLAINT NEARLY 2 MONTHS LATER.

I HAVE NOT RECEIVED THE SERVICE I PAID FOR.

I am extremely disturbed by an email I have received from AA following my service on my car 17th June which I have forwarded to them.

I went on your website last week to book mobile service and paid for MAJOR SERVICE. The email I received today mentions "my breakdown" and says I haven't been given a full service And not the same equivalent????????

I HAVENT HAD A BREAKDOWN?? AT NO POINT DID THE WEBSITE MENTION ABOUT BREAK DOWNS WHEN I BOOKED THE SERVICE. IT WAS ADVERTISED AS A NORMAL SERVICE FOR ROUTINE MAINTENANCE. AT NO POINT WAS THIS ADVERTISED AS SOMETHING DIFFERENT TO A NORMAL SERVICE.

ADDITIONALLY THE EMAIL SAID I HAVE SIGNED DOCUMENTS TODAY WHICH I HAVEN'T AND STATES I HAVE AGREED TO THESE TERMS?? WHAT THE HELL IS GOING ON. I CAN'T ACTUALLY BELIEVE THIS.

The email says: Your declaration
By signing below, I acknowledge that the information in this Breakdown Report is an accurate account of the work carried out by the AA with my consent.
Signed
Original signed

IN ADDITION TO THIS , AT THE TIME OF BOOKING I RECEIVED AN EMAIL SAYING I WOULD HAVE A MORNING APPOINTMENT BEFORE MIDDAY AND THAT I WOULD BE CALLED ..AT THE BEGINNING OF THE MORNING TO LET ME KNOW TIME SLOT AND AGAIN 15 MINS BEFORE/ WHEN ON THEIR WAY.

I NEVER RECEIVED ANY PHONE CALLS. WHEN I CALLED TO CHASETHEY TOLD ME THAT THEYD CHANGED TO LATE PM 1500.BUT NO ONE BOTHERED TO INFORM ME .

AS I HAVEN'T HAD THE WORK DONE THAT I PAID FOR I WANT MY MONEY BACK!!!

THEY CHANGED MY APPOINTMENT FROM A MAJOR SERVICE TO A"BREAKDOWN" WHICH I NEVER HAD AND MECHANIC WAS THERE FOR ABOUT 45 MINS. NOT 2 HOURS LIKE IT WAS SUPPOSED TO.

I received response yesterday from someone with the pathetic unprofessional response :

"Hello,

The breakdown email below is not from ourselves.

Through ourselves you have had a major service.

Thank You

Kind Regards
Rob
Senior Customer Advisor"

AA think this response to a complaint is acceptable by denying they sent the email even though I already checked the email address and it ended in: theaa.com . I can't put full address due to trustpilot block posts with email addresses. They didn't even apologise for changing my appointment to the end and not informing me and not calling as they were meant to to.

I will be taking this further.

Garage was good appoinment in however no communication of additional works carried out till i left and they told me of the extra charge and additional work has already been done. Had to call customer service to get them to verify workwas carried outand extra charge was eligible

Good communication. Friendly and professional service. Would highly recommend.

Very happy as was kept informed on the date of appointment, also when the mechanic would arrive. He was very friendlyand and quick on replacing my breaks. Would recommend booking this service as easier than doing it all at the garage.

Helped me find a good local garage but that's it. Terrible communication, multiple messages ups, messages giving me different times and stressing me out thinking my mot won't get done in time, too many emails and made everything so much more complicated. I will be going directly with the garage from now on. Only one person I spoke to on phone was any good. Not recommended

Exceptional service. I had my front brake pads changed and opted for the work to be done at home. Engineer was on time, cracked on and the work was completed within 45mins. Will definitely use this service again!!

Arrived within the allotted time. Friendly and professional. Listened to my concerns and re-ran the diagnostics to make sure correct repair was taking place. Very reasonable cost for driveway repairs.

Well Informed about the appointment, really friendly helpful young man and great all done at my home address, very happy and would definitely use again

Easy to book, garage called to confirm pick up time, they arrived at the listed time. Emailed copies of the MOT and service as well as the print outs. Did not upsell or exaggerate anything (previous experience of this at other garages). Would definitely use again.

Initially there was difficulty arranging both parts of the work needing done.
I commited to the first part of the work and I got a price and date easily but when I tried to add the second part of the work needing done it became very difficult to do.
The mechanics were very affable and efficient and capable.
It was good to have the work carried out at home and beneficial to be given a set time.

Brilliant service fast and reliable and great price

Was given a price for a starter motor. Agreed to wait 5 days for the service to be done as the price was really good.

I was then told 1 hour before the service that I needed to pay a further £133! After waiting 5 days for this to be done, I was left in a vulnerable position. I was left with 2 choices, decline and wait even longer. Or pay more and get to use my car? I don’t believe this is very good service!

I received no text to give me a guide other than afternoon, and certainly no communication until he knocked on the door.

Since the service my car is running a lot noiser than it had before

Awful experience. Had a full service and 4 brake pads done. Mobile mechanic told me the reason my handbrake was so high is it just needs to settle. I was dubious but he was the expert. Next time I have driven my van brakes are smelling like burning rubs and my ABS,traction control and hill start light come on. I call AA get a mechanic out to have a look at the problem they caused and their response was to make me wait 5 days for the appointment with my van being unusable. So I called emergency call out line to which their mechanic came out and sussed out they had managed to get my handbrake stuck on. He eased the brake but I am left with all my abs lights on and squeaking noise coming from my rear right wheel. Terrible service and customer service. I will be removing my membership which I have held for 5+ years.

The booking process was very straightforward. The mechanic was very informative and friendly, he explained what he was going to do and once finished told me what I need to do next. Answered all my questions.

Excellent service. Easy to use and offers flexible payments. Much easier for a mechanic to come to your place of work rather than hanging around an industrial estate. Very good service, will use again. It was easy to book and get a suitable time and date. The mechanic was polite and helpful.

1) Easy to book
2) Transparent information on repairs needed and cost
3) Customer service availability and help good