Stmoritzofficial 

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See what reviewers are saying

Rated 1 out of 5 stars

St.MORITZ online shop for clothes and shoes etc is the worst of the worst Con-Company or a One-Man-Band-Con. PLEASE DO NOT GO ANYWHERE NEAR THIS SELLER. You will receive a BELOW SUBSTANDARD GOODS f... See more

Rated 1 out of 5 stars

Absolute disgrace and so mad at myself for ordering the Hugo Boss Sneakers. They are so cheap, really bad fake quality. You'll be emailing Sophia, AI BOT, You have to fill in a long tedious format to... See more

Rated 1 out of 5 stars

I strongly advise against ordering from St. Moritz Official. My experience has been nothing short of a nightmare. They sent me items in the wrong sizes — sizes that do not match what I ordered.... See more

Rated 1 out of 5 stars

This is a scam website! They keep changing their URL, which is a massive red flag. The "polo shirts" I ordered were cheap polyester T-shirts with an ironed-on Boss logo. It's so obviously fake, it's a... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not even worth a star

Not even worth a star, fake website and fake products so not trut or buy anything from them. Very very cheap Chinese made cloth. Very lousy or none existent customer service.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam! No return, no refund. No legal person behind. Chip, fake product, not a patch of the real one!

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Two bad!…

Ordered a pack of two Hugo Boss for £59! Took 3 weeks to arrive the quality of the materials are arguably the worse I had seen for a premium brand! Id have been as well burning my money.Size is small for XXL but don't buy people it's a con.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

This company is an absolute joke

This company is an absolute joke ! Am still waiting after 2 months for 2 shirts which they now say were delivered to me last week!
My cameras never picked them up and my neighbours never saw anyone!!!
Shame on you waste of my money !! Dont go near this sham company ever!!

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this scam company

Absolute disgrace and so mad at myself for ordering the Hugo Boss Sneakers. They are so cheap, really bad fake quality. You'll be emailing Sophia, AI BOT, You have to fill in a long tedious format to attempt to process a return. Never came across this bullshit before and wish I read these reviews first. Don't waste your time or money because you'll be very disappointed!

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t purchase anything from…

Please don’t purchase anything from this company as you will discover what nightmares are.The worst company I have honestly come across,Full of lies.I also spoke to a lady via email called Sophia & told they couldn’t recognise my email & yet they sent me a invoice on the same email.My credit card company is dealing with this issue & hopefully I should get my money back.DO NOT BUY!!!
DO NOT BUY!!!!!

19 June 2025
Unprompted review
Rated 1 out of 5 stars

…very dodgy company

As I have read the reviews .I am of the same opinion. I have tried by numerous emails to cancel but they insist there is no such order.I had confirmation email when I ordered and forwarded it to Sophia
and she insisted it didn't exist on there system. My advice is never go near this company it's a joke. I paid through Shopify and I think they should do something about this.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Paid approx £56 for trainers

Paid approx £56 for trainers.
Didn’t even come in a box.
Poorly wrapped and squashed.
Hardly any sole to them.
Despite repeated emails back and forth with someone called Sophia they re claiming I never even placed the order!!!!!!!!
An absolute joke of a company!!!!!!!!!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! Terrible service and product. Took weeks to arrive, when you chase they just keep sending you the same email over and over, the actual quality of the jumpers i bought are terrible, so so bad. Fake rubbish!

7 June 2025
Unprompted review
Rated 1 out of 5 stars

Please don't buy from them what a joke

Please don't buy from them what a joke, paid extra to get them quicker 3-4 days still havnt arrive 7days later, took 3 payment off of me saying I order 2 extra one. Now don't reply to my emails £161 out of pocket. I'm not finished with them!!!!!!!. UPDATE 25TH OF JUNE AND STILL WAITING FOR MY POLO SHIRTS WASTE OF TIME BULL SHIT WITH THEIR EMAILS ETC ETC. BEST THING TO DO IS KEEP YOUR MONEY IN YOUR POCKET

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Fake and a scam.

Fake and a scam.

No refunds, only a credit note which I won't want to use on fake products.

Displayed fake reviews from TrustPilot so this is a lesson for me...always go on TrustPilot independently to get the truth.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

A BUNCH OF GRIFTERS !!

Please take my advice and avoid any dealings with these theives !! I bought some items from this company in good faith, paid and never received products only to be told they hadn't received order ?
A BUNCH OF GRIFTERS !!

12 February 2025
Unprompted review
Rated 1 out of 5 stars

terrible product and very poor quality

an absoulte joke, received pair of trainers and complete shambles. very poor quality trainers and obviously fake crap from china. completely different from the pictures they use on site. this place should be shut down. would never advice anyone to buy this crap from them. i wouldnt even put them in a charity shop. zero star from me. process of refund is jump through hoops, instead of getting return address. SCAMMERS!!!!!!

10 June 2025
Unprompted review
Stmoritzofficial logo

Reply from Stmoritzofficial

Hi, we’re truly sorry for the frustration caused — that’s absolutely not the experience we want for our customers. We take quality and customer satisfaction seriously, and we're committed to resolving this as quickly as possible.

Please contact our support team at urgent@stmoritzofficial.com so we can assist you directly and provide a prompt solution. We’re here to help and make things right.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I unfortunately fell for this scam

I unfortunately fell for this scam. DO NOT USE THIS COMPANY EVER !! You will,if you receive your item,be sent something of very poor quality. It didn’t take me long after the trainers eventually arrived to realise I had purchased something I would never wear. They went straight into the bin !! They do not reply to emails.They do not offer a full refund only a voucher to purchase more poor quality items. STAY AWAY FROM THEM AND SAVE SOME MONEY.

23 May 2025
Unprompted review
Stmoritzofficial logo

Reply from Stmoritzofficial

Hi, we’re truly sorry to hear that you were disappointed with your order. We understand how upsetting it must have been to receive something that didn’t meet your expectations, and we're sorry to hear the trainers ended up in the bin — that’s certainly not the experience we want for any of our customers.

We also apologize if you didn’t receive a timely response from our support — that’s not acceptable, and we are here now to resolve this quickly. Please contact us at urgent@stmoritzofficial.com so our team can assist you personally and work toward a fair resolution.

We appreciate your feedback, and we’re ready to make things right.

Rated 1 out of 5 stars

Fake fake fake the worst Trainer I have…

Fake fake fake the worst Trainer I have ever purchased I was tricked into thinking they were Hugo Boss I have reported them to Boss official website and will be contacting my bank. I have tried to get a returns label but keep getting fob off please do not purchase anything they even lie on the website saying that they have 4.5 in trust pilot
Follow up I have tried to email like you said and still I was ignored and no returns label and excuse not to return my money!!
Total rip off please please please do not use this website!!!! 13th June 25.

18 May 2025
Unprompted review
Stmoritzofficial logo

Reply from Stmoritzofficial

Hi, we’re very sorry to hear that you’re unhappy with your order. We understand how disappointing it is to receive a product that doesn't meet expectations, and we sincerely apologize for the difficulties you’ve faced with the return process.

Please reach out to our team at urgent@stmoritzofficial.com so we can personally assist you and provide a fast and fair resolution. We’re committed to solving this as quickly as possible and ensuring you feel properly supported.

Thank you for sharing your experience with us — it helps us improve.

Rated 1 out of 5 stars

Totally scam

Totally scam. Avoid them. They advertise "buy 2 for one", but the send only one item. Moreover, it is poor quality fake clothes! And they are not responsive. There is only one email address and no phone number.

9 May 2025
Unprompted review
Stmoritzofficial logo

Reply from Stmoritzofficial

Hi, we’re truly sorry to hear about your experience. We understand your frustration — especially if you were expecting multiple items and only received one. That’s certainly not the kind of experience we want our customers to have.

Please contact our team at urgent@stmoritzofficial.com so we can look into your case immediately and resolve it as quickly as possible. We're here to help and ensure you receive what you were promised.

Thank you for your feedback — it’s very important to us.

Rated 1 out of 5 stars

DO NOT BUY FROM THESE SHYSTERS

DO NOT BUY FROM THESE SHYSTERS. QUALITY OF PRODUCT IS POOR. CUSTOMER SERVICE IS NON EXISTENT, BASICALLY A SCAM.

8 April 2025
Unprompted review
Stmoritzofficial logo

Reply from Stmoritzofficial

Hi, we’re very sorry to hear that your experience was disappointing. We completely understand how frustrating it is to feel let down by both the product and the customer service.

Please know that we’re here now and ready to resolve this for you as quickly as possible. Kindly reach out to urgent@stmoritzofficial.com so our team can personally assist you and make things right.

Your feedback matters, and we truly appreciate the opportunity to improve.

Rated 1 out of 5 stars

Scammers

Scammers
Bought trainers. Really bad fake copy .
Awful. Poor print on the side BOSS
9 emails repeatedly asking if I want to start the return process! Frustrating.
I bet I will have to pay for postage to China . You buy there you wasted your money. Don,'t do it

24 May 2025
Unprompted review
Stmoritzofficial logo

Reply from Stmoritzofficial

Hi, we're very sorry to hear about your experience — especially the frustration with the return process and the quality of the item you received. That’s not the experience we want for our customers, and we understand how upsetting this must be.

Please reach out directly to urgent@stmoritzofficial.com so we can look into your case and assist you with a fast and fair resolution. You won’t be left without support — we’re here to help and committed to resolving this as quickly as possible.

Thank you for sharing your concerns.

Rated 1 out of 5 stars

Absolutely rubbish,do not order Boss T…

Absolutely rubbish,do not order Boss T shirts ordered xl size mens they are smaller than small the printed shirt doe's say Boss but above it says yes feel like I've been conned do not order anything from this company you have been warned

23 May 2025
Unprompted review
Stmoritzofficial logo

Reply from Stmoritzofficial

Hi, we’re really sorry to hear that the item didn’t meet your expectations — especially regarding the sizing and print details. We understand how disappointing it must be to receive something that feels so different from what you ordered.

Please contact us at urgent@stmoritzofficial.com so our team can look into this and assist you with a quick and fair resolution. We’re here to help and want to ensure you feel supported every step of the way.

Thank you for bringing this to our attention.

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