SpaMedica Reviews 

2,059
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 979 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the medical staff and reception teams for being exceptionally caring, friendly, and professional, making everyone feel completely safe and at ease during visits. People frequently note that the surgical procedures are remarkably quick and practically painless, with significantly improved vision experienced almost immediately afterwards. However, some people mentioned experiencing persistent physical discomfort or feeling let down by the follow-up support provided after their operations. A few reviewers also described the clinical environment as rather impersonal and distressing, feeling quickly processed through the system like an assembly line.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and caring demeanor... See more

Service

Customers consistently note positive experiences with service, highlighting fast appointments and a smooth... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, efficient and professional... See more

Product

Customers report positive experiences with the product, noting a significant and quick improvement in their... See more

Quality

Clients share positive opinions on quality, highlighting successful cataract surgeries and immediate visual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Feeling comfortable after two cataract surgeries. Nice place very comfortable and clean. Staff very polite caring & knowledgeable. The surgeon Mr Appaswamy and his team have done a g... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

My cataract operation at SpaMedica Swansea has given me back the eyesight in my right eye that I never thought I could get. Everything is so clear and colourful, my eye surgeon was wonderful, kind and... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,059)

907 reviews in the last 12 months

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Rated 5 out of 5 stars

Just had my first cataract done today.I…

Just had my first cataract done today.I was very nervous but the staff were very informative and professional and friendly.The procedure was unbelievably quick so will have no fear when going for my other eye.
Brilliant staff,good place.
Meant to mention my procedure was carried out at the Haydock branch of Spamedica.

10 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Lovely experience

Bolton Spa Medica is in a lovely area of Bolton easy to get to. Everyone was so efficient and helpful, I am a bit of a wimp when it comes to anything like this but I felt totally comfortable and well looked after. Looking forward to the other eye being done.😎🌞😎

8 July 2026
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great experience at SpaMedica.

From the time I arrived at SpaMedica, I was helped to settle in and feel at ease in every way, checks to see if I felt ok, with the option of tea and coffee, should I wish. When the main procedure started all the staff were attentive and kind, at no point did I feel the slightest pain or worry. The end result is amazing I can barely describe just how wonderfull it is. Thank you so much SpaMedica.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Never been treated like a sack of…

Never been treated like a sack of potatoes before.
Unpleasant with no consideration, warmth or kindness - just processed on a conveyor belt in a production line.
From nurses to surgeon the same behaviour, a robot would have been more pleasant.

All very efficient, but the Wokingham site just treats you as an object in a system that does not consider the patient as a person. I fear it is just a money making machine. The 8 minute cataract operation in my 3 hour visit was smooth and clinical.

For instance when I asked if I could ask a question, she said "no - just listen to me"!

I was cold in the air-con but not allowed to wear my fleece for the 2 hours before the op. We had to wait silently in separate stalls which stopped us talking together, but then we were sacks of potatoes so that was to be expected.

What was interesting was the complete change in colour of things, especially an orange to red shift between the 2 eyes. I can now understand how Monet's work changed a century ago because of his cataracts.

Overall an anger making experience, but a good result (I think).

Not up to the standards and care of the NHS.

9 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards

Rated 5 out of 5 stars

Reccomended sevice at Spamedica06

my visit to spamedica birmingham was my second time to complete the treatment for both eyes,again the staff at reception were very efficient and professional and the check in was completed swiftly.the pre op nursing staff were excellent as before and after a short wait and eye drops etc made ready for my procedure. The surgeon again verified my details before operating, and l was out very quickly , the post op nurse explained everything l needed to know in detail before departure. l found my visit went very smoothly and non stressful and rate the service l got EXCELLENT thank you to all concerned Brian Russell

9 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had an unexpectedly great experience.

I had an unexpectedly great experience.
I was very nervous/scared - someone was going to do surgery on my eye while I was awake! The staff, from reception to the surgeon and all the nurses in between were all excellent care givers. Every step was explained. All my questions preempted and answered. I felt no pain during the procedure, some feat considering the surgeon peeled away a cataract and replaced a lens! Apart from a little pressure and my anxious discomfort, it went very well and I have no residual fear/anxiety at having my other eye done in 6 weeks.
I had a little gritty feeling in the evening which was sorted with a couple of pain killers. 2 days later and using prescribed drops, no discomfort at all. I can expect clearer vision in about about 7 days.
The place itself is very clean and Spa-like with a small amount of designated parking, which was a great help.

7 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Referred by optician

Referred by optician. Quick follow up. Thorough pre op examination. Short waiting list. Excellent care on the day. Janet and Shan were very reassuring. 5 days later and recovery has been faultless

3 July 2026
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The whole experience was amazing.The…

The whole experience was amazing.The staff were very helpful andlooked after me very well.I was naturally afraid,ie(the idea of someone poking about in ones eyes🥹was scary to say the least)Lots of waiting around for various duties the nurses etc had to perform but I didnt find it a problem as me and other patients were all in the same boat.The actual op.despite my fears was for me painless.Bit of very light prodding and an amazing flashing lights display.Reminded me of my youth in 60s all psychedelic.As I say I was very impressed with whole experience.Eye was bit itchy and the drops you get to use after op.do sting a bit for couple of minutes then it wears off.Thankyou Spamedica for all you have done.Cant wait to get second eye done.😁

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I was made to feel at ease straight…

I was made to feel at ease straight away, I felt totally comfortable the entire time.
Helen, Lottie, Dan, Jo, Tracey and Sam were all amazing at their jobs, allowing me to relax and stay calm during a stressful procedure! The Dr was especially good.

7 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract surgery

Had my pre op in April, staff were amazing. Had my cataract done and I was very nervous. I was put at ease by the staff and surgeon and everything was explained to me what was happening. Operation went well. Sore eye for a few hours. Perfect the next day, no headaches or problems. Looking forward to having my second eye done. Spa medica Wolverhampton

6 July 2026
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

A very professional service …

A very professional service given to me by friendly & experienced staff who explained everything they were doing. I was given the opportunity to ask any questions.
The surgery went smoothly & easy to follow instructions once home. Explained what to expect & how to use the drops.
All has gone well so far & I can now see clearly in the operated eye. I look forward to having my second eye done by SpaMedica shortly. I would definitely recommend to others.

2 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Very happy

Staff were very kind and reassuring and done the surgery with patience and understanding. Well looked after and tea/coffee provided. I was a little apprehensive to start with but came out feeling happy with the surgery, and a smile on my face.

7 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The whole new clear world

The whole process from start to finish for me was perfect. Great staff explained every step.
I didn't realise how bad my eyes were but now I see a new clear world.
So thank you to all the staff at creekmore.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent surgery on both eyes

Excellent surgery on both eyes, in April and in June this year. Recovery was amazingly fast - within a day each time my vision had returned in the operated eye, and any discomfort (a slightly 'bruised' feeling above the operated eye) had disappeared within a day or two. You are certainly more sensitive to strong sunlight so a pair of sunglasses is a helpful item to have to hand. I am quite myopic so on the first eye I took out a lens from my glasses so could manage to get around reasonably well with a 'good' eye (and no lens) and the unoperated one using the old prescription lens. However I really wasn't able to read too well, as at this stage my old near-vision glasses were no longer appropriate. All that changed with the second op. This was incredibly fast - I left my house at around 1.45pm and by just after 3 I was walking back in, all done! Great care and support from the team at SpaMedica Doncaster.

22 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The staff was very friendly

The staff was very friendly. My cataract surgery went well for my right eye. I recommend SpaMedica in Newark.

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Highly Recommend- Friendly and Professional Staff

Everyone was professional, friendly, and made me feel comfortable throughout the process.
The surgeon was highly experienced and took the time to explain the procedure clearly, answering all of my questions before and after the surgery. I felt well informed, reassured, and confident in the care I received.

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I first visited SpaMedica in February…

I first visited SpaMedica in February for cataract surgery but due to having an eye infection, to which I am prone, I was sent away with anti-biotics and another date for surgery. To cut a long story short this has been a recuring theme but now both eyes are finally "fixed" and all is well. The staff have been very kind and understanding, at head office and locally and the procedures have been quick and painless. Thanks to you all and I recommend SpaMedica with flying colours.

2 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent service at Preston clinic.

All staff were very friendly, helpful and thorough.
Everything was explained. The surgery was painless and quick.
Vision in my treated left eye is brilliant. Can't wait to have the other one treated.
Only drawback is that I can now see all my wrinkles too clearly.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

First Class Service whilst under pressure

SpaMedica in Poole were very busy on the day of my first cataract replacement. The staff were all great, still helping with every aspect of the treatment, still a smile and encouragement even though it was Friday afternoon. I was warned my eye could be scratchy, gritty and maybe watery, but none of that happen. I can see the television and walk round the house without glasses, I have needed for 63 years. Cannot wait to get the other eye done at SpaMedica. Thank-you so much a revelation.

3 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Quality service

They looked after me, from start of process to completion,
Kept me informed throughout.
Couldn’t ask for more.

1 July 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

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