SpaMedica Reviews 

2,056
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly recommend. Feeling comfortable after two cataract surgeries. Nice place very comfortable and clean. Staff very polite caring & knowledgeable. The surgeon Mr Appaswamy and his team have done a g... See more

Rated 4 out of 5 stars

Staff was very attentive and made me feel at ease has i was a bit nervous. Had cataract surgery beginning of Aug 2026. Surgeon was very good explaining to me the procedure and if I felt any pressure i... See more

Rated 5 out of 5 stars

A very relaxed and efficient procedure. Second eye cataract operation so knew what to expect but seemed to go much quicker and following day had very little discomfort. All staff were professional, fr... See more

Rated 5 out of 5 stars

I have just had my second cataract removed at SpaMedica Birmingham, just as before excellent treatment given . Everything explained by each member of the team in turn, including the Surgeon .Would re... See more

Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,056)

904 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Treated very well by all the staff from…

Treated very well by all the staff from reception to surgeon, all happy to answer any questions , made both my visits a pleasant experience .

4 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 3 out of 5 stars

Disappointing post op service

Initial assessment and surgery went really well. Staff at the clinic were brilliant.
Unfortunately, the post surgery service has been a let down.
I phoned 5 days after my surgery for advice about some symptoms that I was experiencing, and was promised a call back within 24 hours.. 3 days on and I still haven't had the call.

13 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

We are very sorry to hear that your experience with us post surgery has fallen short of your expectations.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited. Along with details of your experience.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Rated 5 out of 5 stars

I had my cataract surgery done at…

I had my cataract surgery done at America Colchester last week. I can't praise the staff enough, at every stage the staff put me at ease and were wonderful. I had no pain whatsoever during the operation and none after. I would recommend America 100% and the difference in my right eye, to before is amazing, can't wait for my other eye to be done Thank you America 8/7/26 Stephanie clacton

8 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 1 out of 5 stars

Is not of one entire satisfaction

Is not of one entire satisfaction.
Nothing done only talking.
Receptionist totally failed to send my medical feed back as they told me to the hospital. I called two times last me he disconnected the phone while iam online that was so rude. He didn't consider my age and iam moving without glasses for two months

16 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

We are very sorry to hear about your experience at SpaMedica.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited. Along with details of your experience.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Perfect Cataract Surgery At SpaMedica Wokingham

Had my second cataract surgery six days ago, and just to say everything went perfectly, same as last time.
All the staff were very professional, and friendly. A big thank you to the team at SpaMedica Wokingham.

9 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

My proceedure was a raving success

My proceedure was a raving success. Thanks to the fantastic staff at SpaMedica in Birmingham I went from near totally blind in my right eye to good as new in 15 minutes.

6 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Took my mum to have first cataract…

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure.
From walking in the entrance and being greeted by two lovely gentlemen on reception, who escorted us upstairs. From there on all the staff were most helpful and caring explaining everything throughly and helping put my mums mind at ease. Couldn’t fault any one or anything at all, a truly positive experience.

13 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Good experience

I had a cataract removed on 14 July at spa medica on tickhill rd Balby. I was very nervous but the staff were lovely, from reception to the surgeon. Explained everything and gave me chance to ask questions. Made sure I was comfortable and reassured me all the way. I will not be frightened of having my other eye done and will request i go there again.

14 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Very nice staff

Very nice staff, efficient service

14 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 4 out of 5 stars

2 years after cataract operation

Had my cataract op 2 years ago at SpaMedica. Was seen within a few weeks of referral and had first eye op a week later. 2 years later I have PCO in both eyes and am almost blind in one eye. The post operation service for this has been well short of the previous service. 2 months waiting list for an assessment then they cancelled the appointment with 2 days notice …… a disaster. A few days later I was able to get an assessment appointment at another branch 30 miles away and the laser treatment was carried out as an “exception” at my local branch a few days later.

14 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

We’re really sorry to hear that your appointment was cancelled at short notice. We always try to notify our patients in advance if there are any issues with their appointment and we’re sorry we were unable to get in touch with you on this occasion. A member of our bookings team will be in touch to re-arrange your appointment soon.

If you have any concerns or queries in the meantime, please email feedback@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help

Rated 5 out of 5 stars

Wonderfully friendly caring and…

Wonderfully friendly caring and informative staff and professionals
As a NHS patient I received a ‘basic’ lens which was explained to me would hopefully restore my distance vision
Can you imagine my delight when the following morning after the cloudy lens had cleared and I could see details in the distance I had not seen for years
To my amazement I could read text perfectly down to 10 point
A size previous to the procedure I could not read with my reading glasses
I can’t wait to get my other eye done
I can highly recommend SpaMedica to anyone looking for professional painless surgery
Mike Barker

10 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Great result

Great result, I don’t have to rely on my golf buddies to spot my ball since my cataract operation. Seamless process at SpaMedica, great staff throughout the process and a fabulous result, driving after 3 days as reading a numberplate at 25 yards is a breeze now. Can’t wait to get the other eye done

9 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Pleasant experience today at SpaMedica

Pleasant experience today at SpaMedica, who performed cataract surgery on my right eye. The whole experience from the initial visit / assessment to surgery today has been first class. ALL of the staff have been polite / respectful & helpful. Have nothing but praise for the whole team….. Thank you all

13 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Derby Spamedica Excellent

I attended Derby Spamedica for my 2nd cataract operation, I can honestly say from being greeted at reception to meeting the surgeon the staff were kind, helpful and reassuring. Everything was explained about the procedure, the surgeon was excellent, he said I had been a good boy and gave me a sticker haha! Would definitely recommend Spamedica Derby

9 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent treatment from close-knit team

Excellent treatment and care from this close knit team in Birmingham. Went through quickly for this second cataract op, without feeling rushed. Highly recommended.

10 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation…

I was amazed at how quickly I was seen after my referral for cataract surgery. I was given a full explanation of what to expect during the surgery and afterwards.
The surgery itself was painless. I didn't think I would be able to lie still or keep my eye focused but they made it simple and comfortable. Staff were all very helpful and took all my queries seriously. Nobody can believe, least of all me, that there has been no pain and only minimal discomfort ( some more related to the heatwave than the surgery I think).
I had a small issue with my drops but collected a replacement bottle in an hour from calling them.
I cannot believe how clear my vision is in that eye.
Now, although my other eye is judged to be only slightly affected, I can really see how clouded my vision has been.

26 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Brilliant SpaMedica!

Referred to SpaMedica by my optometrist. Just back from a cataract operation. Brilliant service & staff at the Blackpool branch. Everyone so helpful & kind. A painless procedure. Looking forward to having my other eye done soon!

10 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Just had my first cataract done today.I…

Just had my first cataract done today.I was very nervous but the staff were very informative and professional and friendly.The procedure was unbelievably quick so will have no fear when going for my other eye.
Brilliant staff,good place.
Meant to mention my procedure was carried out at the Haydock branch of Spamedica.

10 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Lovely experience

Bolton Spa Medica is in a lovely area of Bolton easy to get to. Everyone was so efficient and helpful, I am a bit of a wimp when it comes to anything like this but I felt totally comfortable and well looked after. Looking forward to the other eye being done.😎🌞😎

8 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great experience at SpaMedica.

From the time I arrived at SpaMedica, I was helped to settle in and feel at ease in every way, checks to see if I felt ok, with the option of tea and coffee, should I wish. When the main procedure started all the staff were attentive and kind, at no point did I feel the slightest pain or worry. The end result is amazing I can barely describe just how wonderfull it is. Thank you so much SpaMedica.

1 July 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look