Had an appointment for the "virtual glaucoma " clinic at which I had a number of eye tests by a Health Assistant. She was polite enough but called me "darling"several times which I find inappropriate... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An incredibly well looked after clinic that is clean and well presented. All staff are exceptional in their care towards patients, friendliness and knowledge of their jobs. However! The receptio... See more
Company replied
Following the referral I was contacted by Aces within 4 days and an appointment booked in 10. The tests carried out seemed thorough although somewhat fragmented. I was put forward for Cataract surg... See more
Company replied
Thetford clinic. A few years ago I had 2 cataract operations. Both very successful, The staff were wonderful and made me feel at ease. Today I returned for laser treatment and once again everyone w... See more
Company replied
Company details
Written by the company
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Contact info
Cromwell Road, PE14 0SN, Wisbech, United Kingdom
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4.3
Excellent
182 reviews
Replied to 4% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very good place to have eye treatment. Very professional.
All the staff were great. I was in and out in less than a hour.
30 April 2026
Unprompted review
Amazing patient care and service 🙂
Service,polite staff and the doctors are lovely and gives quality time
1 May 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for taking the time to leave your kind feedback. We’re delighted to hear you experienced great service and found our staff polite and our doctors so attentive. We really appreciate your kind words and will be sure to pass this to the team.
A happy customer
A pleasant and refreshing service all round by all the staff and helpful service and ease of booking
28 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for taking the time to leave your 5-star review. We’re delighted to hear you experienced a pleasant and refreshing service from the whole team, and that you found the booking process easy and convenient. Thank you again for taking your time to share your experience.
Strongly recommend Thetford clinic
The clinic at Thetford was easy to find and park. The staff are very friendly and welcoming, putting you at ease immediately, also very professional explaining everything about the procedure on the day and what to expect when having surgery.
29 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your kind feedback. It’s great to know everything was explained clearly and professionally, helping you feel prepared for your procedure. We appreciate you taking the time to share your experience and will be sure to pass your kind words onto the team at Thetford.
All members of staff are very are…Top Quality
All members of staff are very professional well informed and friendly and very helpful
25 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We're glad you found our team professional, knowledgeable, friendly, and helpful. Your comments will be shared with the team. Thank you for your review.
Thetford clinic.
Thetford clinic.
A few years ago I had 2 cataract operations. Both very successful, The staff were wonderful and made me feel at ease.
Today I returned for laser treatment and once again everyone was so helpful and kind. Appointment was on time and all completed in 30 minutes.
Would highly recommend Aces.
27 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for taking the time to leave your 5-star review. We're glad your cataract procedures and recent laser treatment at our Thetford clinic were positive. It's reassuring that our team made you feel comfortable and everything went smoothly. We appreciate your recommendation and thank you for sharing your experience.
Absolutely superb environment …
Absolutely superb environment premises and the staff are exceptionally professional and friendly.....at all LEVELS .. the surgery was straightforward and quick......now i have 95% vision restored to my right eye (my astigmatism is -5.00) now waiting next month for left eye . UNEQUIVOCALLY RECOMMEND TO ALL
A STARS
FIRST CLASS SERVICE
A HUGE THANK YOU TO EVERYONE
❤️❤️❤️
23 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We're glad you had a positive experience. It's great to hear your procedure was straightforward and your vision has improved. We appreciate your recommendation and will be sure to pass your kind words to the team. Thanks again, take care.
Easy to find very friendly reasonably…
Easy to find very friendly reasonably efficient very efficient and effective
Surgery. Really kind and friendly
Service 3 or 4 cancelled appointments preceding surgery by Aces which leads to the 4 stars.
25 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your review.
Very efficient lovely staff
The receptionist was very welcoming I did not have long to wait to be called and the lady dealing with explained everything what was going to be done and before I left she explained very well what would happen.
I was a very good appointment
24 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We're happy to know everything was clearly explained and you felt informed before leaving. We appreciate you sharing your positive experience and will be sure to pass your kind words back to the team.
The staff there were excellent I was…
The staff there were excellent I was seen very quickly no rushing the clients all were very easy to talk to.
21 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for taking the time to leave your 5-star review. We're glad you felt well cared for and that our team was approachable. We appreciate you sharing your experience.
Lakeside branch…
I visited the Lakeside branch and would recommend to all - Joanne, Ashanti, Iky, and Bonny were all friendly and polite. I felt very welcome and comfortable - waiting time was much less than a hospital appointment. I have been telling everyone how lovely it all was.
22 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We're glad you had a positive experience at our Lakeside clinic and felt welcomed. Joanne, Ashanti, Iky, and Bonny will appreciate your kind words. We're also pleased your waiting time was satisfactory. Thank you for recommending us and sharing your experience; it means a lot to our team.
Painless
Painless, well orchestrated and organized. Would really recommend.
21 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We're glad your experience was seamless and well-organized. We appreciate your recommendation and the time you took to share your experience.
My experience with ACES for my surgery…
My experience with ACES for my surgery was excellent and I am quite impressed with ACES procedure. Staff were excellent and supportive.
The clinician acted professionally in conducting the surgery. Well done to ACES in Dartford branch.
13 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for taking your time to leave your 5-star review. We're glad you had a positive surgery experience and appreciated the care. Your comments will be shared with our Dartford clinic team. Thank you for sharing your experience.
The staff were very polite
The staff were very polite, professional and relaxed. When I had a query after leaving the clinic, I was able to wait until the optician was free and go in again to ask my question. I was impressed with how easy that was to do. Thank you.
6 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We're glad you found our team polite and approachable, and that you could easily speak with the optician. We appreciate you sharing your experience. Thanks again, take care.
Frustrated
Having to wait for so long with no explanations or updates given
given
14 April 2026
Unprompted review
Due to confusion created by ACES…
Due to confusion created by ACES contacting me to change my appointment time to an hour earlier I ended up spending three hours in the Outllook Express clinic but apart from that the whole procedure was handled very smoothly and profesionally by very hard working staff, I just hope the upcoming surgery is as good.
14 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We are sorry to hear about confusion with your appointment and the long wait. We're glad the procedure was smooth and our team made a positive impression. Your kind words will be shared with them. We appreciate your patience and will use your feedback to improve communication, aiming to maintain our high care standards for your upcoming surgery.
I have attended the eye clinics today…
I have attended the eye clinics today every one so lovely and helpful great service thank you to everyone
14 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your feedback. We're glad you found our team friendly and received excellent service. Your kind words will be shared with the team. Thank you for sharing your experience.
Right Eye Cataract Surgery
I was made to feel at ease, only one surgeon on and a lot of people to see but never felt under pressure, was made to feel comfortable, everything they were going to do was examined to me we pleased with the outcome
13 April 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for sharing your experience. We're glad you felt comfortable during your visit and that our team made you feel supported. It's great to know everything was clearly explained and that you're satisfied with the outcome. We appreciate your feedback.
Highly professional orgsnisation
Highly professional , helpful and staff who were always sensitive to my needs
13 April 2026
Unprompted review
Reply from ACES Eye Clinic
Hi Martin, Thanks for your positive feedback happy to hear you had enjoyed the time at the clinic as its our goal to provide the best care
poor after care
Had two successive cataracts. Incredibly slow progress. I am convinced one procedure was rushed. Eventually had to enlist aid of my optician to get them to act on poor after-care. Still have a clear problem with one eye and am getting push back over further assistance. I am waiting for local Royal hospital Liverpool appointment to rectify the damage.
15 January 2026
Unprompted review
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